PayTM Mobile Solutions Complaints & Reviews

Fraud transactions (multiple) has been done from my PayTM wallet without my knowledge and permission. Following are the trasnaction details: Transaction ID Cust ID Txn Date and Time Amount (in Rs.) [protected] 1569525 06/30/15 04:29 AM 200 [protected] [protected]/30/15 04:29 AM 50 [protected] 1569525 06/30/15 04:30 AM 247 [protected] [protected]/30/15 04:32 AM 14 giftxoxo Order #132796 Paytm Cash Txn ID 01B4EAECB1FD49BE I have sent multiple emails to PayTM cyber cell reporting this fraud and asking my money back. The response i received from PayTM is pathetic. In each email they are just saying to change the account password. I have changed the password multiple times, still frauds are being done and PayTM is not to doing anything to give my money back. My major concern is what if someone use my account for illegal activities.I'll be in huge trouble.

Its been 3-4 days that i have lodged complaint with PayTM. But No one is replyinh for the same. My Order Number is [protected]. I purchased a watch for my Husband but when i received the parcel the courier boy was in hurry and just took my signature on his Notepad and ran away. He didnt even gave me few seconds to even check my product. When he handed over me the product i felt that something is wrong with it as the parcel was completely tempered and i called that boy 2-3 times but didnt hear my voice or he just ignored it. after opening it what i found was a piece of a brick instead of watch. i am an old age lady and donot belive in online shopping but still i liked the product on comouter so ordered it. And the parcel was also in very dirty condition. I am also Attaching the pics. now i have mailed paytm but no one is responding. I am worried as i also dont have much sources of earning. Please help me

Order Id : [protected]. 1 week before i have ordered Laptop( Rs. 44, 770 ) with an offer 25% ( Rs. 10, 000 ) cashback. They cheated and didnt return the cash back amount. When i mailed them they said that i didnt apply the promocode. But i have applied the Promocode and mailed them also regarding this... They didnt reply... Really i am unsatisfied and unhappy... Atlast i have cancelled the order due to their cheating service... I will not refer my friends too also to buy in this website... I need a proper information why they didnt return the cashback... My email id: [protected]@gmail.com

I am Gaurav Gupta, My Mobile No. is [removed] and email is gaurav.[protected]@gmail.com.

I have purchased many product from Paytm website and every product they provide the cash back offer on Paytm wallet so i have very good amount on my Paytm Wallet but due to some error "Your account is temporarily blocked for login" I can’t login my account or i can't use my Paytm wallet.
Last 4-5 days i am continuing...

Dear paytm team, I have an paytm account with user id is [protected]@gmail.com. in my account 150 wallet balance, yesterday i got a msg that someone recharge prepaid mobile recharge [protected] from my wallet balance.Order no.is [protected] My wallet balance 100rs cut.How is that occour? I want proper explanation regarding this otherwise i will do FIR against Paytm. I am not getting proper responce from yor side. Regards Anuj Kumar Paytm account [protected]@gmail.com [protected]

Dear paytm team, I have an paytm account with user id is [protected]@gmail.com. in my account 150 wallet balance, yesterday i got a msg that someone recharge prepaid mobile recharge [protected] from my wallet balance.Order no.is [protected] My wallet balance 100rs cut.How is that occour? I want proper explanation regarding this otherwise i will do FIR against Paytm. Regards Anuj Kumar Paytm account [protected]@gmail.com [protected]

Some one might be from paytm or people associated with paytm has used my account ([protected]@yahoo. In) and recharged for the following numbers without my authentication
My question is is paytm is safe to use in mobile or personal laptops

If its not a safe one, should be banned or they should discontinue from business and i found the same kind of complaint in this same forum and i have attached the screen shot of this page along with my transaction

[protected] @200
[protected] @500
[protected]@500
[protected]@500
[protected]@1100

I was not done these transaction from my account and some from paytm side has done this transaction from my account please do needful to get my money and i did not receive any confirmation message through sms but received mails

Why this happened and how

Dear sir, My self Anuj Kumar from Delhi. Yesterday 100rs debited from my Paytm wallet balance illegarly. When i registered complain regarding this, a Paytm customer care [protected] call me at 6:25pm today 29june. First he told me 100rs will refund into my account then he asked me my Sbi card no. Full 16digit. I told him because i think he will refund my 100rs balance. He called me 4 times between 6:25pm to 6:45pm. Suddenly at 6:49pm i got massage POS PRCH POS 791659 WWW MOBIKWIK COM NEW DELHI regarding debited amount 5000 from my account. Sir i am sure [protected] fraud no. So pls take immediate action. I am sure any person from Paytm department doing this fraud. nd pls try to refund my money. Thanking you Regards Anuj Kumar +91-[protected]

I had ordered(order no:[protected] for jeans and since i didnt found it fine, i returned it. They said that they are in shortage of pickup people, so i need to return on my own. I returned the jeans and got confirmation from DTDC courier(tracking no: B[protected]. These people ask for courier receipt copy to track the order. I send them and they dont reply. Again i would reply them to provide the status, and again they will ask for courier receipt This thing kept on happening and since i got fed up, i thought op posting this in consumer complaint

Dear sir, My self Anuj Kumar from Delhi. Yesterday 100rs debited from my Paytm wallet balance illegarly. When i registered complain regarding this, a Paytm customer care [protected] call me at 6:25pm today 29june. First he told me 100rs will refund into my account then he asked me my Sbi card no. Full 16digit. I told him because i think he will refund my 100rs balance. He called me 4 times between 6:25pm to 6:45pm. Suddenly at 6:49pm i got massage POS PRCH POS 791659 WWW MOBIKWIK COM NEW DELHI regarding debited amount 5000 from my account. Sir i am sure [protected] fraud no. So pls take immediate action. I am sure any person from Paytm department doing this fraud. nd pls try to refund my money. Thanking you Regards Anuj Kumar +91-[protected]

I bought a selfie stick but thet didnt send and send money will be added to wallet within a 2 days now its 2 weeks they havent refunded my money i have sended them.many mails but they told me it will take around 48hrs but still there is progress please do the need full ...

Hi, With Reference to Paytm Transaction no [protected], The status is shown as delivered on your website but i have not received the HARD DISK. Please GIVE MY HARD DISK OR EITHER REFUND THE MONEY IN MY BANK ACCOUNT. Thanks & Regards, Rajat Sharma [protected]

I recharged for Reliance Big TV on account No[protected] on 28 June 2015 for an amount of Rs. 300/- vide Paytm No 620846 and amount has been debited from SBI A/c No [protected]. However, I got a message for Big TV recharge has failed and amount not debited from Paytm. Although, Rs.300/- has not been credited to my SBI account as yet. Please do needful action for credit of above amount.

I have ordered for 2 pieces of Butterflies Handbag with same model and same color with same Name "Butterflies Pink Women Handbags" PAYTM ORDER REF: [protected], Item # [protected] and [protected]). But I got delivered with only 1 piece inside the parcel and the courier cover had the invoice with quantity as 2. I raised this complaint immediately with Paytm and i have not received any updates from them yet. So i requested for refund of money and no response for that also yet. Could you please look into this issue IMMEDIATELY and refund me with the cash as soon as possible??? below is the trailing mails i have sent and got back for the responses from PAYTM. Thanks Subhashini [protected][protected][protected][protected]-------- Hi Subhashini, Thank you for placing your Order #[protected]. I am Ashraf and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Ashraf Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Subhashini, Jun 25, 09:24: Hi, , I did not get any reply from PAYTM on the issue of partial delivery to me on the Butterflies Women Pink Handbags. It has been few days back i raised a complaint and sent mail to PAYTm on this issue. Could you please look into this and update me immediately?? It is showing as delivered in online PAYTM site but has not been delivered to me yet and no updates too ? Order #[protected] (http://paytm.zendesk.com/requests/[protected]) Thanks Subhashini Chanakya, Jun 23, 20:59: Hi Subhashini, Thank you for placing your Order # . I am Chanakya and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Chanakya Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Subhashini, Jun 23, 20:30: Hi I have already attached the outer package of the courier front and back side in my previous mail. I have given the images requested earlier. Please let me know what else do i need to do on this., Thanks Subhashini Rajiv, Jun 23, 20:22: Hi Subhashini, I am Rajiv and I am going to do my best to solve your problem. Sorry for the inconvenience caused to you, I understand your concern and to resolve your query, request you to please share the images of inner-outer packaging. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Rajiv Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Subhashini, Jun 23, 19:34: HI, I have attached the pictures of the handbag and courier cover which i received yesterday for the Order no - #[protected] (http://paytm.zendesk.com/requests/[protected]) from Paytm. In this same order, I have placed order for 2 quantity in same piece and color of Butterflies Pink Women Handbags with Paytm but i received the quantity as 1. Attached are the pictures of the handbag which i received and it contained the invoice on the cover as quantity 2 and inside the quantity was 1. Could you please check this at high priority and provide me a solution . Expecting a reply from paytm with solution. Thanks Subhashini Attachment(s) IMG_20150623_091909.jpg IMG_20150623_091924.jpg IMG_20150623_092007.jpg Shersingh IE, Jun 22, 19:37: Hi Subhashini, Thank you for placing Order #[protected] with Paytm. I am Sher singh and I am happy to help you with your concern. We are sorry to hear that you have received a wrong product for the order placed by you. To resolve the issue, please share the images of the product, invoice and the packaging (inner/outer). Also please confirm whether the packaging was sealed or open when the product was delivered? In case, for some reason the seller fails to deliver the right product we assure you to process a refund in your Paytm Wallet (if applicable). If you have further queries please let us know. Happy to help, Sher singh

.I ordered one item from paytm and i did not receive it when i opened my paytm account i saw that the order has been already delivered...when i tried to track it is showing that the receiver's name is steela and item was delivered around 11 am on 22nd June ...that day i was in college from 7.30 to 1.30 i did not get any call or message from courier company that my order is out for delivery or has been delivered...i did not expect this kind of behavior from paytm...another thing is that whenever i receive any courier i always assure the courier guy by showing my id card and the name written on it...how can you guys deliver the courier to someone else without knowing anything or checking id proof? Kindly check the below attachment and do let me know asap. Thank you.

I HAD ADDED THE MONEY 400/- UNDER CODE- WSBUHJZDVP04 ON 27.06.15 AND DISPLAY THE MESSAGE, BALANCE WILL BE ADD WITHIN 24 HRS BUT TILL DATE NOT ADD ANY AMOUNT .. FROM DILIP KR BISWAS PH [protected] PREVIOUS COMPLAIN SUB -- FRAUD COMPANY PAYTM DEAR SIR I WOULD LIKE TO INFORM YOU THAT I DILIP KR BISWAS, HAD PURCHASED SAMSUNG GALAXY E5 THAT TIME PAYTM OFFERED I COULD ADD MONEY 2400/- IT WILL BE 400/- PER MONTH AS PER OFFER I HAVE RECEIVED TWO MONTH OF RS 400/- BUT THIS MONTH I HAVE TRIED SO MANY TIMES FOR ADDING THE MONEY AND NOT SUCCESS IT FOR I HAVE MAIL TO PAYTM AND FROM THERE REPLY THAT AFTER 48 HRS IT WILL BE PROCESS .AFTER 48 HRS I HAVE TRIED BUT NOT ADD IT. BY THE WAY I MENTION WHICH MESSAGE HAD RECEIVED BY ME... YOUR PROMO CODE FOR ADDING RS 400 TO YOUR PAYTM WALLET IS WSBUHJZDVP04. THIS IS VALID FOR ONE USE IN A CALENDAR MONTH & CAN BE USED A MAX. 6 TIMES TILL SEPTEMBER 2015. MY MOBILE NO [protected] SO REQUEST YOU PLEASE SOLVE THE MATTER... FROM DILIP KR BISWAS PH- [protected]

ORDER NO.[protected] Jun '15. Item was not yet shipped. When spoken on Friday got information that at any cost the item will be shipped with 48-72hours. Need the reply on this immediately. ORDER NO. [protected], In Jockey full length socks- 1sock in 1pair is damaged. How to return this item.

Order id :- [protected] Returned product on :- 16 may 2015 Product reached at seller's location on :- 22 may 2015 They ask for 24 hours to refund the money but instead its been 192 hours and still there is no trace of my money. I have mailed them for 8 times called them for 5 times always their reply will be " Sir i have forwarded your complaint to our higher authority and they will resolve your Ticket no.[protected] within 27 hours and after writing the mail they again go back to sleep. Completely frustrated by the experience, worst kind of customer service possible.

Dear paytm team, I have an paytm account with user id is [protected]@gmail.com. in my account 150 wallet balance, yesterday i got a msg that someone recharge prepaid mobile recharge [protected] from my wallet balance.Order no.is [protected] My wallet balance 100rs cut.How is that occour? I want proper explanation regarding this otherwise i will do FIR against Paytm. Regards Anuj Kumar Paytm account [protected]@gmail.com [protected]

Hi I had ordered earphones from paytm and they are damaged and I have even dropped a mail regarding this and I have not received any response from them. I need a response as soon as possible otherwise I will be forced to file a complaint against them. Call me on [protected]