PayTM Mobile Solutions Complaints & Reviews

I booked product on 6th April and product not delivered in time, I waited up to 23rd April, so I cancelled the order, still I am not received the refund amount, please kindly look about this issue PAYTM order copy enclosed-ORDER NO.[protected]

Again I have to register a complaint against you guys. I just don't understand what has suddenly happened to you service. 1. You guys cancelled my Red Tape Brown Casual Shoes (Size-9) with same order no. as below shoe i.e. ORDER NO.[protected], without intimating me. I did register a complaint against the same issue at the paytm contact us page and received a Ticket #[protected] as my registered ticket number. Also, I did get a reply very next day from Mr Aman. And the worst happened when I got a mail that your order has been cancelled. I was really shocked to see that. But worst has yet to come. 2. Bus Cancellation with order no. as[protected] Bus Ticket (OB1BU5) from Anand to Mumbai on[protected] issue. The worst experience ever. In-spite of so many drills via emails, Paytm doesn't bother to acknowledge me. This forced me to write you guys and disturb you. Paytm sucks big time for Bus ticket service. I was a regular user of paytm so had built trust in them and thought ill use their new service –BUS TICKETS. I booked 3 tickets from Anand to Mumbai- with order no as below Order ID[protected],[protected] and[protected]. So after receiving message and mail with pnr and all, I called Rajkamal travels then I learned that no bus service for Mumbai has been provided by Rajkamal. On the middle of the high-way at 12.00 in the night waiting for Rajkamal Bus. Then somehow we managed to get in a bus that too sat on the rubbish and dirty stairs that too paid Rs. 500 for each ticket. Post this huge blunder we dropped in a mail to Paytm and they don’t have a courtesy to at least acknowledge the same. Also, here I have did register my query with Ticket #[protected] but I just didn't get any reply from them. They did return the paid money when my better escalated the issue on different consumer forum which is more worst for you guys. 3. Delay in this delivery.Lee Cooper Brown Ankle Length Sneakers (Size-10) with order no.[protected]. It has been more than a three weeks when I place my order and still I haven't received. If you can't match up with the requirements then please don't get into that business. I used to love paytm but all thanks to you guys I have started hating it. Regards, Umang Patel +91-[protected] +91-[protected]

i had recharged 100/- in paytm at 28april around 8:45pm on bsnl number..but it shows transaction failed but 100/- debited from my sbi a/c. next i went to paytm wallet..there i got that 100/-.but there was an option of refund. i clicked there for bank refund. an after that i got an sms n email. see below.. We have initiated refund of Rs 100.0 to your bank/card as per your request on[protected]:50:56 . Your bank may take 10 working days to show this money in your account/card. Your available Paytm Cash balance is now Rs. 0.0 . For any query on this transaction E73769511D7C5810, contact us on [protected]@paytm.com. but till now 10days went i didnt get my cash back yet.. so plss help me to get back that amount..as soon as possible..

Hi, This is Vijay From Bangalore. I have booked Jockey Boxer shots(set of 2) from Paytm site the cost is Rs.797/-, I have received only 1 Jockey Boxer shot in the parcel. Written 10mails to [protected]@paytm.com but no use. No one called me for my problem from paytm team. More over Paytm never mentioned any customer care helpline number. My order ID is[protected]. This is the way Paytm is blaming customers. Could you please let me know to whom should I contact to resolve my problem. Kindly treat this as a high priority and do the needful. Regards, Vijay.+91 - [protected] ( Call me before 2PM only)

I am BALAMURUGAN S., my paytm I'd is dr.[protected]@gmail.com., I ordered Samsung charger and delivered .order no is[protected]., After receiving I found that it was duplicate and contacted customer care service they said to return the item by myself by courier and to update courier slip because the pick up service was busy., I sent the product on 08.04.2015 by courier and updated courier slip by mail. I tracked the courier, it was delivered on 10.04.2015, received by Shika Jain who is staff of Elite class marketing ltd, his mobile no is [protected]., Then I contacted paytm care service for so many times., these are the paytm complaint ticket nos[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ Everyone telling the same wait for 48-72hrs., nobody gave a solution. I have attached courier slip and courier tracking details with this mail. kindly do favor for me., I m struggling with them for more than a month., Thanking you

I ordered an iPad mini 3 as per the product details on the website and I have been delivered and IPadi mini 1. I am really appalled by this experience and I feel I have been duped. When asked for a clarification on this mix up, the customer care is responding to me with generic email templates that they understand the situation etc. but have not guaranteed a replacement of the product. They even took longer than expected to deliver the product and when delivered I was handed a wrong product. I need a replacement with the correct product and not a refund. Order number:[protected] User ID: [protected]@gmail.com Contact: [protected]

Hi, This is Mangesh Jagtap. I had placed th order from Foodpanda through paytm wallet on 5 May at 20.06. But as the payment was not received to Foodpanda from paytm and resulted the order was not proceed, instead the amount was deducted from my account. So, I need the refund as it was not processed from your end. And I need a complete clarification on this. Thanks

I recharge my DTH account thru Paytm on 26th March. First time there is transaction failed therefore I tried immediately for second time. This time the transaction was successfully but amount get deducted from my account two times. The transaction ids are StUBP[protected] and StUBP[protected]. I raised the complaint with customer care but there is not proper response. Also they do not have the call center to resolve the issue. Please look into it. The amount get deducted is Rs. 375 two times.

Hello there...guys I have recently brought my Samsung A7 mobile.On 30th of April, I was promised to get a promo code from paytm to get a cashbook of Rs.3000.Until now, I got nothing.I was given two contact numbers to contact paytm.They are not working either.I feel cheated.I hope paytm will address this issue.

I ordered a set of nike socks having | Order Number: MPtkt[protected] for rs 200 ...I promptly received the product on 28 march and than I found it is fake and too small in size ...as I was busy in other works I wrote paytm back on 7th april to take back its product through reverse pickup and refund the money as the product was no longer needed as it was of no use to me.Than started a series of mail from Paytm asking to upload its picture, asking about packing of envelope and any tamperness on packet, I replied promptly to each mail with its requirements and this continued till today but they have not return / refund its value .Today I got a mail saying that seller would not accept its return as it has been too long and also saying I wrote late that is on 15 april ...These are false allegation by Paytm to not refund my money ...and I would also bring to your notice that the return period of product was 1 month ...though I filled its complaint on 7th april ...till now no action has taken place and only series of communication mails have been exchanged . please help to get refund. # proof of writing them on 7th april my id : [protected]@rediffmail.com Hi raman, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team raman, Apr 7, 22:50: ORDER NO. [protected] Mar '15 12:02 am Nike Multi Color Cotton Socks Pack Of 3 Qty: 1 | Sold By: Nike Rs 199 Offbeat Pondy Grey T-Shirt (Size-L) Qty: 1 | Sold By: Offbeat Pondy Rs 249 RETURN APPROVED For T-shirt STYLE30Cash back of Rs 75 for Promo Code STYLE30 has been successfully added to your Paytm Wallet. I would like to inform you that I have applied for returning my nike Multi color cotton socks instead offbeat t-shirt. So, please cancel the return of Pondy t-shirt and generate return id for nike socks . Reason for return : Below standard quality of socks and size is very small, (Fake Product, far from reality ) ...do check this matter with seller and please arrange a pick up for socks instead for t- shirt .. Reverse pick up is available in my location (208022), kanpur. Please take immediate actions and respond through email asap. Regards Raman Kr Verma

i buy a two kwardrobe kurti on paytm on 27 april 2015 and do online payment of 2049 inr, paytm said that your order will be deliver to yor address at 1st june but on 2nd june i recive message from pay tm that one of the yor order is cancelled and your payment of 750 inr is added to yor paytm wallet to yor bank account, but my refund is not submitted yet. so at 3rd june i cancelled second order of 1299 inr cancelled beacause it is still not shipped to my adress. my order no is #[protected] the same complaint i recorded to paytm so many times but they are still not contact me or i still not get my total refund of 2049 my name is nikunj patel and my cell no is [protected] regards nikunj patel thanks

I have booked two bus tickets, unfortunately, Bus cancelled from operator end after repeated mail from paytm care they have refunded only one ticket amount but another ticket (order ID#[protected] amount till not received . I raised ticket #[protected] on apr 19 till now no resolution. Order Numbers:[protected] and[protected] PNR :J3QP36 and M4YZTV Kindly check the order id[protected] and send the refund amount as early as possible.

Tried booking bus ticket from chenani to bangalore. Tried booking 3 times, all are failure. I need to book that ticket imemdiately. Paytm Cash Transaction No 7F[protected]CF3CF 1.Order No.[protected] is not been booked, its in processing since long time.

Dear Team, I have been following up several times with the email id of your customer care which is [protected]@paytm.com but seems to have not been addressed. I have sent reminders for my grevience at least 5 times but unable to get a single answer. I had got the scheme of getting Rs 400 as cash back for 6 months from the date of purchase of my new samsung handset. i have received only 1 till now and next recharge date is due as per...

I had ordered a product with paytm worth 1199 which had a cash back of 60% but the cashback would be applicable if the order is completed ! Now the problem is they delivered a completely different n cheap product so i asked for a refund now i payed using my credit card but the refund they were offering is in paytm wallet ! Now i paid using my credit card not my paytm wallet i was happy to get the correct product delivered and paying the amount i actually paid ! Now these guys are not even giving me the refund as well as not delivering the correct product ! Instead they gave me a refund in my wallet of 747 and remaining 452 in my bank ac ! Now logically speaking it wasnt my mistake that they delivered a completely different product ! So the order was not completed hence i'd like a full refund of the amount i paid n not a partial amount ! N the paytm wallet as well is of no use when i hold a credit card i can make payments instantly from my card ! To promote their new features why should we suffer ! Please look into it and help me to raise a voice against these scammers ! Thank you

Dear Sir / Madam, I was purchased Samsung A5 on dated 16.04.2015 with offers of PAYTM Rs.3, 000/- total wallet credit ( Per Month Rs.500/- upto 6 month). But till date I have not receive any code from your end. My details are following Mobile No : [protected] ( I received OTP password this mobile no.) Email Id : [protected]@gmail.com Contact No. : [protected], [protected] Please solve above my problem and send me code in my paytm account with Rs.3, 000/- benefit.I hope so you understand my problem and solve as early as possible. Dear Sir / Madam, I request to you total amount credit in my HDFC BANK credit card. Please also send me confirmation of Credit Amount and how much take time to Credit amount in my HDFC BANK credit card. HDFC BANK Credit Card No. : [protected] I hope you will be give me positive response. With Best Regards, Rajesh Patel [protected], [protected] On 29 April 2015 at 17:45, Priyasa Patel <[protected]@gmail.com> wrote: Dear Sir / Madam, I have a HDFC credit card. Credit card No. - [protected] Above details are enough for your requirements. With Best Regards, Rajesh Patel On 29 Apr 2015 15:53, "Paytm Ptm" <[protected]@india.com> wrote: Hi!Rajesh i regret to inform you that we are facing some problems with samsung you are not able to claim your offer this is the reason.If you want, We will revert the same in your bank account, Please let me know what are you using like netbanking, credit or debit card we will revert your money in the same!Thanks | Issue Type: Promo code not Applied | Time:[protected]:11:55 |

hi i am rahul jain.. i had booked a helmet through paytm site but when it is delivered the size of helmet was big... i requested to return helmet to paytm.. but after 1 month they are not replying the mail and if i raised a complaint on paytm application only pre generated reply they send first time they send me mail your helmet will pick up by courier partner in 3 to 5 days but after 20 days nobody came to my home my order id is[protected] name rahul jain mail id [protected]@gmail.com

Please understand the issue here: On recharge of Rs 258 I should have received the TT of Rs 280 which is shown on your website as well as Aircel website. When the same is being reflected then why did I get the TT of Rs 226. For this issue I need Paytm to look into and resolve. I'm not able to reach to the Aircel through email or call. When Paytm is the front end for me then why are you asking me to check with Aircel?

I am still waiting a for my ORDER NO.[protected] In my paytm acc showing i am already getting this product but we are not getting... Already i post my problem 3 times here but still not progress I dont think so i am getting any resulation from this forum. I don't know now i am getting my this product from this cheater liers and fxxxxxxx

Aircel Recharge Rs.103/- on [protected] my mobile no. By online recharge through PAYTM but recharge status is failed but Amount deducted my PNB A/c So please Refund my deducted Amount in my bank A/c Bank Detail:- Punjab National Bank at shastri nagar branch (delhi) IFSC code- PUNB0139800 A/C No.--[protected] From Sonu Gupta [protected]