PayTM Mobile Solutions Complaints & Reviews

I am BALAMURUGAN S., my paytm I'd is dr.[protected]@gmail.com., I ordered Samsung charger and delivered .order no is[protected]., After receiving I found that it was duplicate and contacted customer care service they said to return the item by myself by courier and to update courier slip because the pick up service was busy., I sent the product on 08.04.2015 by courier and updated courier slip by mail. I tracked the courier, it was delivered on 10.04.2015, received by Shika Jain who is staff of Elite class marketing ltd, his mobile no is [protected]., Then I contacted paytm care service for so many times., these are the paytm complaint ticket nos[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ Everyone telling the same wait for 48-72hrs., nobody gave a solution. I have attached courier slip and courier tracking details with this mail. kindly do favor for me., I m struggling with them for more than a month., Thanking you

I ordered an iPad mini 3 as per the product details on the website and I have been delivered and IPadi mini 1. I am really appalled by this experience and I feel I have been duped. When asked for a clarification on this mix up, the customer care is responding to me with generic email templates that they understand the situation etc. but have not guaranteed a replacement of the product. They even took longer than expected to deliver the product and when delivered I was handed a wrong product. I need a replacement with the correct product and not a refund. Order number:[protected] User ID: [protected]@gmail.com Contact: [protected]

Hi, This is Mangesh Jagtap. I had placed th order from Foodpanda through paytm wallet on 5 May at 20.06. But as the payment was not received to Foodpanda from paytm and resulted the order was not proceed, instead the amount was deducted from my account. So, I need the refund as it was not processed from your end. And I need a complete clarification on this. Thanks

I recharge my DTH account thru Paytm on 26th March. First time there is transaction failed therefore I tried immediately for second time. This time the transaction was successfully but amount get deducted from my account two times. The transaction ids are StUBP[protected] and StUBP[protected]. I raised the complaint with customer care but there is not proper response. Also they do not have the call center to resolve the issue. Please look into it. The amount get deducted is Rs. 375 two times.

Hello there...guys I have recently brought my Samsung A7 mobile.On 30th of April, I was promised to get a promo code from paytm to get a cashbook of Rs.3000.Until now, I got nothing.I was given two contact numbers to contact paytm.They are not working either.I feel cheated.I hope paytm will address this issue.

I ordered a set of nike socks having | Order Number: MPtkt[protected] for rs 200 ...I promptly received the product on 28 march and than I found it is fake and too small in size ...as I was busy in other works I wrote paytm back on 7th april to take back its product through reverse pickup and refund the money as the product was no longer needed as it was of no use to me.Than started a series of mail from Paytm asking to upload its picture, asking about packing of envelope and any tamperness on packet, I replied promptly to each mail with its requirements and this continued till today but they have not return / refund its value .Today I got a mail saying that seller would not accept its return as it has been too long and also saying I wrote late that is on 15 april ...These are false allegation by Paytm to not refund my money ...and I would also bring to your notice that the return period of product was 1 month ...though I filled its complaint on 7th april ...till now no action has taken place and only series of communication mails have been exchanged . please help to get refund. # proof of writing them on 7th april my id : [protected]@rediffmail.com Hi raman, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team raman, Apr 7, 22:50: ORDER NO. [protected] Mar '15 12:02 am Nike Multi Color Cotton Socks Pack Of 3 Qty: 1 | Sold By: Nike Rs 199 Offbeat Pondy Grey T-Shirt (Size-L) Qty: 1 | Sold By: Offbeat Pondy Rs 249 RETURN APPROVED For T-shirt STYLE30Cash back of Rs 75 for Promo Code STYLE30 has been successfully added to your Paytm Wallet. I would like to inform you that I have applied for returning my nike Multi color cotton socks instead offbeat t-shirt. So, please cancel the return of Pondy t-shirt and generate return id for nike socks . Reason for return : Below standard quality of socks and size is very small, (Fake Product, far from reality ) ...do check this matter with seller and please arrange a pick up for socks instead for t- shirt .. Reverse pick up is available in my location (208022), kanpur. Please take immediate actions and respond through email asap. Regards Raman Kr Verma

i buy a two kwardrobe kurti on paytm on 27 april 2015 and do online payment of 2049 inr, paytm said that your order will be deliver to yor address at 1st june but on 2nd june i recive message from pay tm that one of the yor order is cancelled and your payment of 750 inr is added to yor paytm wallet to yor bank account, but my refund is not submitted yet. so at 3rd june i cancelled second order of 1299 inr cancelled beacause it is still not shipped to my adress. my order no is #[protected] the same complaint i recorded to paytm so many times but they are still not contact me or i still not get my total refund of 2049 my name is nikunj patel and my cell no is [protected] regards nikunj patel thanks

I have booked two bus tickets, unfortunately, Bus cancelled from operator end after repeated mail from paytm care they have refunded only one ticket amount but another ticket (order ID#[protected] amount till not received . I raised ticket #[protected] on apr 19 till now no resolution. Order Numbers:[protected] and[protected] PNR :J3QP36 and M4YZTV Kindly check the order id[protected] and send the refund amount as early as possible.

Tried booking bus ticket from chenani to bangalore. Tried booking 3 times, all are failure. I need to book that ticket imemdiately. Paytm Cash Transaction No 7F[protected]CF3CF 1.Order No.[protected] is not been booked, its in processing since long time.

Dear Team, I have been following up several times with the email id of your customer care which is [protected]@paytm.com but seems to have not been addressed. I have sent reminders for my grevience at least 5 times but unable to get a single answer. I had got the scheme of getting Rs 400 as cash back for 6 months from the date of purchase of my new samsung handset. i have received only 1 till now and next recharge date is due as per...

I had ordered a product with paytm worth 1199 which had a cash back of 60% but the cashback would be applicable if the order is completed ! Now the problem is they delivered a completely different n cheap product so i asked for a refund now i payed using my credit card but the refund they were offering is in paytm wallet ! Now i paid using my credit card not my paytm wallet i was happy to get the correct product delivered and paying the amount i actually paid ! Now these guys are not even giving me the refund as well as not delivering the correct product ! Instead they gave me a refund in my wallet of 747 and remaining 452 in my bank ac ! Now logically speaking it wasnt my mistake that they delivered a completely different product ! So the order was not completed hence i'd like a full refund of the amount i paid n not a partial amount ! N the paytm wallet as well is of no use when i hold a credit card i can make payments instantly from my card ! To promote their new features why should we suffer ! Please look into it and help me to raise a voice against these scammers ! Thank you

Dear Sir / Madam, I was purchased Samsung A5 on dated 16.04.2015 with offers of PAYTM Rs.3, 000/- total wallet credit ( Per Month Rs.500/- upto 6 month). But till date I have not receive any code from your end. My details are following Mobile No : [protected] ( I received OTP password this mobile no.) Email Id : [protected]@gmail.com Contact No. : [protected], [protected] Please solve above my problem and send me code in my paytm account with Rs.3, 000/- benefit.I hope so you understand my problem and solve as early as possible. Dear Sir / Madam, I request to you total amount credit in my HDFC BANK credit card. Please also send me confirmation of Credit Amount and how much take time to Credit amount in my HDFC BANK credit card. HDFC BANK Credit Card No. : [protected] I hope you will be give me positive response. With Best Regards, Rajesh Patel [protected], [protected] On 29 April 2015 at 17:45, Priyasa Patel <[protected]@gmail.com> wrote: Dear Sir / Madam, I have a HDFC credit card. Credit card No. - [protected] Above details are enough for your requirements. With Best Regards, Rajesh Patel On 29 Apr 2015 15:53, "Paytm Ptm" <[protected]@india.com> wrote: Hi!Rajesh i regret to inform you that we are facing some problems with samsung you are not able to claim your offer this is the reason.If you want, We will revert the same in your bank account, Please let me know what are you using like netbanking, credit or debit card we will revert your money in the same!Thanks | Issue Type: Promo code not Applied | Time:[protected]:11:55 |

hi i am rahul jain.. i had booked a helmet through paytm site but when it is delivered the size of helmet was big... i requested to return helmet to paytm.. but after 1 month they are not replying the mail and if i raised a complaint on paytm application only pre generated reply they send first time they send me mail your helmet will pick up by courier partner in 3 to 5 days but after 20 days nobody came to my home my order id is[protected] name rahul jain mail id [protected]@gmail.com

Please understand the issue here: On recharge of Rs 258 I should have received the TT of Rs 280 which is shown on your website as well as Aircel website. When the same is being reflected then why did I get the TT of Rs 226. For this issue I need Paytm to look into and resolve. I'm not able to reach to the Aircel through email or call. When Paytm is the front end for me then why are you asking me to check with Aircel?

I am still waiting a for my ORDER NO.[protected] In my paytm acc showing i am already getting this product but we are not getting... Already i post my problem 3 times here but still not progress I dont think so i am getting any resulation from this forum. I don't know now i am getting my this product from this cheater liers and fxxxxxxx

Aircel Recharge Rs.103/- on [protected] my mobile no. By online recharge through PAYTM but recharge status is failed but Amount deducted my PNB A/c So please Refund my deducted Amount in my bank A/c Bank Detail:- Punjab National Bank at shastri nagar branch (delhi) IFSC code- PUNB0139800 A/C No.--[protected] From Sonu Gupta [protected]

This is regarding order no[protected]..for amount of 1798rs.. i ordered 2 accu check strips on 13th of april and since the ordered got delivered to me . I am just writing complaints and there is no one to redress the issue . This order got delivered to me on 16th of april and since then i am just writing complaints. When the order got delivered to it was writen 2 quantity accu check strips on the bill and when i opened the packaging only one quantity accu check strips was found by me. I was extremely dissatisfied on the sellers end that he cheated me by sending one accu check strips instead of 2 and wrote on the invoice 2 accu check strips also there is no product checks done by Paytm before delivering the product as to whether the seller is sending the Customer the right quantity or no . When it came i complained about it the Customer Care executive instead of listening to what exactly happened just marked a return request for one quantity accucheck just tell me one thing when i just have one accu check with me and then you will ask me to return that one accu check strip then what about the refund of the other accu check strip that is not even delivered to me..how would you process the return ..any how the delivery person came i was not at home that time and he marked that the customer wants to keep the product. Again i complained to Paytm again they cudnot understand and marked a return request. Then the delivery person came and i any how returned the single accu check strips that i had and the refund was processed for that returned accu check strip. I again complained that please refind me the amount for the accucheck strips that i donot even have and the reply came we will refund you only amount for one accu check strips because you kept the other and i was so angry how can you say that when i donot have any other aCCU check strip packet. I just had one packet that was delivered to me and now thats is returned . Please refund the amount of 585 of the other accu check active which was not even delivered to me in actually. I hope you would redress my grievance or i will have to write to rbi . My last resort. I am attaching some pictures for you ready reference. Ask the seller instead why he sent one accu check strip instead of 2.. it was a big lesson for me that from now onwards if i have to purchase anything it 2quantites. I shud purchase it seperately in different orders instead of placing a single order and then suffering because of the seller

I have make purchase one sandals from paytm on 21st april 2015. committed date of delivery was 30th of april but still i did not get that order, When i write email then every time they reply we will solve yr problem within 48-72 hours but 4-5 time that 48-72 hour has passed they did not gave any solution. Now my order has shipped but not delivered (Order No:[protected]. They have updated the docket number (UNIPAYP1926431) of Gojavas courier, When i conform from Gojavas courier they told that Same thinks sir 48-72 hours your order delivered.but yet it is not delivered my product i have also complaint number from gojavas courier (complaint num-715747). Regards Sandeep Kumar Tiwari

As per order number[protected] dtd. 5th may, my transaction still under processing . I hope you can understand the serious of issue specially during emergency, in fact failure of your service and i loose so much confidence on your services and time to contact over phone as well without succeed. Kindly take immediate action on this and return back my debited amount in my bank account . I have already made recharge through other alternate sources. Thank you in advance for your return with positive response Thanks Prakash Singh [protected] prakash.[protected]@gmail.com

My Name is Abid and i ordered a Queen Size Bed ( Hometown Marina Queen Bed With Box Storage) online on 18 April. I received my bed on 27 April but my cash back of 7000 INR as per the offer has not been made yet. The order against which i purchased the bed is ORDER NO.[protected]. I am attaching the screen shot of the order and product photo in this complaint for your reference. I duly informed Paytm in several email about the product being received by me in several emails however i am still waiting for my cash back. I would like someone to help me get my cash back and I request everyone not to fall for Paytm offers as they are fraudulent and you will not get any response from Paytm customer care even after repeated attempts. They have been programmed to repeat the same words without even reading you complaint. Below is the entire email chain with there Customer care. Sent from my Windows Phone From: Abid Wani Sent: ‎01/‎05/‎2015 17:42 To: [protected]@paytm.com Subject: RE: [Paytm Care] Re: MPtkt - Help Query Hi Shivam, At least u sent a more logical reply. Attached are the pictures of the bed I received including the Tax invoice and furniture fitting job card from Hometown. Sent from my Windows Phone -----Original Message----- From: "[protected]@paytm.com" <[protected]@paytm.com> Sent: ‎01/‎05/‎2015 16:58 To: "waniabid1" <[protected]@outlook.com> Subject: [Paytm Care] Re: MPtkt - Help Query Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Shivam, May 1, 16:58: Hi there, I am Shivam and I am going to do my best to solve your problem. Kindly send the images of the product you have received so that we can initiate your cashback. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Shivam Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." waniabid1, Apr 30, 15:56: Hi Gunjan, Do you guys even read my email before replying or is it that you guys have kept robots programmed to reply same thing over and over again. You guys have strategically not even kept a customer care no to reach the one which is kept is just to leave the voicemail. How many times should I repeat the same thing. I HAVE RECEIVED MY BED ALREADY AND I AM EVEN SLEEPING ON IT. IS IT TOO HARD TO UNDERSTAND. I AM MISSING AN OFFER GOING ON IN PAYTM BECOZ OF YOUR DELAYED AND REPEATED RESPONSE. Sent from my Windows Phone ________________________________ Gunjan, Apr 30, 15:37: Hi There, I am Gunjan and I am going to do my best to solve your problem. I would like to inform you that paytm cash will be added to wallet in 24hrs of shipment for prepaid orders & in 24hrs of delivery for COD. Your item will be shipped within 13 days. Once it has been dispatched, you will receive a confirmation email and or SMS. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Gunjan Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." waniabid1, Apr 29, 23:30: Hi Sagar, I don't understand one thing. I keep telling u guys that I have received the product already on 27th April at my home but you keep telling me that cash back can be done within 24 hours of the product being shipped. Why don't you guys update the status of this order so that my cash back gets processed. Is this too hard to understand. I don't know why do you keep sending me the same reply. Its my 4th email explaining the same thing over and over again. Sent from my Windows Phone ________________________________ Sagar, Apr 29, 22:56: Hi Abid, I am Sagar and I am going to do my best to solve your problem. I understand you would like to know when the cash back will be credited into your Paytm account. You can credit the cashback into your Paytm Wallet within 24 hrs of your item being shipped (for prepaid order only). All you need to do is to follow the steps mentioned below: 1) Login to your Paytm account through the link https://paytm.com/shop 2) Click on 'Your Orders'. 2) Go to the Order Number for which you want to process the cash back. 3) Click on 'Cashback'. 4) Accept the Terms and condition. 5) Click 'OK' Please note that for COD orders cash back will be credited within 24 hrs once the product is delivered. Note: We provide cash back in the form of Paytm cash that can be used for your future transactions on Paytm.com. It cannot be transferred to bank. Should you need any further assistance, please let me know. Look forward to see you again at Paytm. Best wishes Sagar Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." waniabid1, Apr 28, 10:34: Hi Shrishti I have bed sitting at my place since yesterday and I still haven't received the paytm cash. The policy is that cash will be added to wallet within 24 hours of product being shipped. Please update the status of order and credit my cash back. Thanks Abid Wani Sent from my Windows Phone ________________________________ Srishti, Apr 27, 11:48: Hi There, I am Srishti and I am going to do my best to solve your problem. I would like to inform you that paytm cash will be added to wallet in 24hrs of shipment for prepaid orders & in 24hrs of delivery for COD. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Srishti Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hi waniabid1, waniabid1, Apr 27, 10:42: Name: waniabid1 | Email Id: [protected]@outlook.com | Order Number: MPtkt - | Message: I am getting delivery of my Hometown Marina Queen Size bed today however as per the offer i still haven't gotten my 7K back in my wallet yet. I was supposed to get my cash back within 24 hrs of shipment. Also the status is still showing as handed over to courier. Please update and credit by cash back in wallet | Issue Type: Paytm Cash issue | Time:[protected] 10:42:44 | This email is a service from Paytm Care. Message-Id:9Y4EW3BE_55436362c8762_a7903fff448cd31c77384_sprut