PayTM Mobile Solutions Complaints & Reviews

Paytm.com has the worst customer service. They are not trustworthy. A few days back I ordered some items. The seller sent me wrong item and contacted their customer care. Then I got a reply from a customer representative stating to send him the picture of the item and the package that I received. And asking if the package was intact. So, in my reply I told him the packing was in good condition and sent him the snaps. Since, then I got no response from the customer representative. I have even sent 3 reminder emails but no response and it has been a week I have been waiting for their response. Paytm.com is not trustworthy.

Hi, I don't know what Paytm is upto. I have placed an order[protected]. I have paid Rs.18, 000/- the amount have been deducted from my account and I have even confirmed with the bank. they are telling that the transaction is very much valid. I sent around 8 mails and this is my 9th mail. I got 3 wonderful mails. One gut told that my mobile will be delivered in 1-2 days. Another guy told it will be delivered in 3-4 days. One more guy told payment is not at all done. I have no words to say after those 3 mails. Funny thing is same guy has told that it will be delivered with in 3-4 days first and again he sent a mail saying payment has not done. You can see those replies below. 1. Nitin1, Apr 14, 20:09: Hi there, Thank you for placing Order #[protected] with Paytm. I am Nitin and I’m going to be helping you today. Your item will be shipped within 3 to 4 days. Once it has been dispatched, you will receive a confirmation email and or SMS. If you have further queries please let us know. Happy to help, Nitin 2. Harsh, Apr 14, 20:53: Hi Deep, Thank you for placing Order # <[protected]> with Paytm. I am Harsh and I’m going to be helping you today. Your item will be shipped within 1-2 days. Once it has been dispatched, you will receive a confirmation email and or SMS. If you have further queries please let us know. Happy to help, Harsh 3. Nitin1, Apr 14, 22:38: Hi there, Thank you for trying to placing order with Paytm. I am Nitin and I’m going to be helping you today. I have checked and from what I see, your order could not be processed as we have not received the amount from your bank. Don’t worry though, from what we have observed, if amount has been deducted, your bank automatically refunds the amount back to your account. It may take anywhere between 3 to 10 working days for the amount to reflect in your account as the timeline varies from bank to bank. In case it has been more than 10 days I request you to check your statement and get in touch with your bank. If you have further queries please let us know. Happy to help, Nitin I am controlling my self to not to use unparliamentary language. As a customer support you may not be understanding the customers pain. Rs.18, 000 is not a small money for a middle class person. I need to talk with at least one of the guys of Paytm. What kind of site are you guys running???? Please be professional with what you do.

I order Seagate Expansion (S TBX[protected] TB Portable External Hard Drive (Black) by ORDER NO.[protected] on 31 Mar '15 at 6:23 pm. After this you sent my Hard Disk in the given address with DISPATCHED VIA: EMS Speed Post PAYTM ORDER REF:[protected]A WB #:EQ[protected]IN with PAYTM SHIPMENT ID:[protected] but according the tracking number of EQ[protected]IN it return to your destination. The cause that return the postman not give that HDD because you have not written my surname. After this already fifteen times I remind you via email but your representative said it is already delivered. The tracking give the details. I give that tracking as follows: EQ[protected]IN Booked atBooked OnDestination PincodeTariffArticle CategoryDelivered atDelivered on BNPL SP Hub I.G.I AIRPORT DELHI04/04/[protected].00 Domestic Mehrauli S.O[protected]/04/2015 Detailed Track Events For EQ[protected]IN DateTimeOfficeEvent 04/04/201516:40:00BNPL SP Hub I.G.I AIRPORT DELHIItem Booked 04/04/201517:15:03BNPL SP Hub I.G.I AIRPORT DELHIItem bagged for NSH KOLKATA AIRPORT 04/04/201518:53:25BNPL SP Hub I.G.I AIRPORT DELHIBag Despatched to NSH KOLKATA AIRPORT 04/04/201519:51:46PALAM TMOBag Received 05/04/201502:35:11PALAM TMOBag Despatched to NSH KOLKATA AIRPORT 05/04/201511:22:58NSH KOLKATA AIRPORT Bag Received 05/04/201512:12:53NSH KOLKATA AIRPORT Bag Opened 05/04/201512:12:54NSH KOLKATA AIRPORT Item Received 05/04/201515:49:33NSH KOLKATA AIRPORT Item bagged for ICH RANAGHAT 05/04/201517:49:15NSH KOLKATA AIRPORT Bag Despatched to ICH RANAGHAT 06/04/201501:41:01ICH RANAGHAT Bag Received 06/04/201502:05:52ICH RANAGHAT Item Received 06/04/201502:05:52ICH RANAGHAT Bag Opened 06/04/201502:46:35ICH RANAGHAT Item bagged for RANAGHAT HPO 06/04/201503:12:59ICH RANAGHAT Bag Despatched to ICH RANAGHAT 06/04/201510:07:03RANAGHAT HPOBag Received 06/04/201510:10:05RANAGHAT HPOBag Opened 07/04/201516:08:00RANAGHAT HPODelivery Attempted: Insufficient Address 07/04/201516:45:40RANAGHAT HPOItem bagged for ICH RANAGHAT 07/04/201516:46:55RANAGHAT HPOBag Despatched to ICH RANAGHAT 07/04/201521:31:00ICH RANAGHAT Bag Received 07/04/201521:34:45ICH RANAGHAT Bag Opened 07/04/201521:34:46ICH RANAGHAT Item Received 07/04/201522:59:41ICH RANAGHAT Item bagged for NSH KOLKATA AIRPORT 08/04/201501:09:26ICH RANAGHAT Bag Despatched to ICH RANAGHAT 08/04/201508:37:45NSH KOLKATA AIRPORT Bag Received 08/04/201510:44:59NSH KOLKATA AIRPORT Bag Opened 08/04/201510:45:00NSH KOLKATA AIRPORT Item Received 08/04/201515:25:33NSH KOLKATA AIRPORT Item bagged for NSH NEW DELHI 08/04/201520:01:28NSH KOLKATA AIRPORT Bag Despatched to PALAM TMO 09/04/201507:07:05PALAM TMOBag Received 09/04/201507:07:08PALAM TMOBag Received 09/04/201507:07:10PALAM TMOBag Received 09/04/201507:07:23PALAM TMOBag Received 09/04/201507:07:26PALAM TMOBag Received 09/04/201507:07:32PALAM TMOBag Received 09/04/201507:08:16PALAM TMOBag Received 09/04/201507:08:18PALAM TMOBag Received 09/04/201507:14:43PALAM TMOBag Received 09/04/201508:16:34PALAM TMOBag Despatched to NSH NEW DELHI 09/04/201509:01:25NSH NEW DELHI Bag Received 09/04/201513:20:05NSH NEW DELHI Item Received 09/04/201516:18:19NSH NEW DELHI Item bagged for Mehrauli S.O 10/04/201505:08:00NSH NEW DELHI Bag Despatched to Mehrauli S.O 10/04/201510:06:21Mehrauli S.OBag Received 10/04/201510:06:32Mehrauli S.OItem Received 10/04/201510:06:32Mehrauli S.OBag Opened 10/04/201514:45:00Mehrauli S.OItem Delivered Please help me.

Good evening! Dear Sir/Madem, As human being please listen to me carefully, I ordered Panasonic rice cooker for my mom on Paytm.com through pre paid payment of net banking.NB Transaction number: 2429239. dated:24/03/2015 but the order was not shipped/processed for 6 days on 30/03/2015 i got email from Paytm.com that the order has been cancelled by us due to some issues from merchants/Seller end, so we have refunded money to your bank because your wallet limit has exceeded.I got this email on 30th march 2015 till now i am regularly checking my bank account there is not any refund from your end, My wallet limit was exceeded at that time when you initiated refund, If you have any issue in sending my refund to bank so i request you to send my refund in my paytm account wallet.If it is not possible then please tell me where is my refund and when will i get it.16 days passed when refund was initiated but no refund, Requesting you to forward my complaint to concerned team to look where is the problem.I have attached my bank statement (microsoft excel format) in this email, as it was said by you to send the bank statement from order day till now.Now i am not able to shop on Paytm bcoz i am in confusion what to do as you can see i always shop in prepaid payment so you better understand my problem as human being. These were my words to [protected]@paytm.com but only response I got after 2 days wait for each email sent to [protected]@paytm is that we have technical problem from our end, issue faces by you have been resolved.16 days passed but no refund my bank till now, I have attached my updated bank statement, Please sir give a look on it and see is there any transaction of 5545/= from any source.Sir I don't know what to do know. I have hope on you that you will understand my problems and will help me out. Thanks.

Good morning Sir/Madem, I ordered Panasonic rice cooker on 24/03/2015 but after 7 days on 30/03/2015 it was automatically cancelled by Paytm saying having some issues from merchants end and order has been cancelled.Money has been refunded to your bank.Till now today on 14/04/2015 my bank account is not credited.My issue has not been resolved by you, I have not got refund of 5545/= rupees in my bank till now, I contacted Paytm many times yesterday, it was told by you to send bank statement from ordered date to now, I have already send my bank statement, Now I am again sending my bank statement.Can you tell me what is my mistake, I shopped on Paytm always in prepaid payments because i trusted Paytm but I never expected such experience from Paytm, 16 days passed when I got message that money has been refunded to your bank but not any credit transaction from your end till now, Please have a look in my bank statement, Why I will email you daily regarding this situation, am i mad.You are not understanding your customer's problem.Just send me my hard earned money in my Paytm wallet, if You are facing any problem in transferring it to my bank.I have send my bank statement (microsoft excel format) from my Paytm registered email I'd: [protected]@gmail.com but not refund I got till now.Requesting you to send me my refund.

Sir / Madam I purchased a cell phone from your website. It has faulty display. I have sent a request for its replacement but not received any answers from your side. Please cater to my request as soon as possible. Details as follows: Order no.[protected] Complain request no.[protected] Thanks Regards Abhimanyu lamba Phone no.- [protected]

Hello, This is in reference to a defective iPhone 6 purchased from Paytm. I had ordered iPhone 6 16GB (Silver) from Paytm. Order no:[protected]. It has been about 20 days now since I returned the defective iPhone 6 to the vendor and 15 days since I was told by Paytm that refund would be credited into my account. I have written multiple mails to paytm but the refund has still not been done in my account. I have requested enough number of times for refund of Rs 51070 in my account as the vendor has already received the defective phone 20 days back. Since last month, I am mentally stressed and have wasted enough of my resources i.e time and money but have still not got the refund in my account. I have also written to Grievance cell and Service head of Paytm but I have got nothing other than false promises of my complaint getting resolved in 48 hours. Enough number of tickets have been raised for my complaint of refund but paytm doesn't seem to care a damn about its customers! I am now referring this matter to you as I have given enough time for Paytm to refund Rs 51070 in my account! Request you to please interfere in the matter and provide justice to the honest and helpless customers. I would be obliged if you provide help for my refund alongwith 1 month interest on Rs 51070 and damages for causing mental agony, stress and wastage of my precious resources i.e. time and money. Thanks & Regards, Nupur Jain

Dear sir, The following item we had ordered for total qty-2 but actual received only 1 qty.we had paid 2qty cash. I had also picture to curer Order no.[protected] Date:-05/04/2015 product name:-OEM 10000 mph Power Bank For Micro USB qty booked -2 Regards, ishant takalkar

Hello, My order number is[protected]. I had ordered for the IFB 25PG3B 25L grill Oven. It had two models, plain and floral. I had ordered for the one with floral design but the product sent to me was a plain one. Also it had dent on the top of the body when opened. I had returned it back but the seller is saying that floral design one is not available with him. I had ordered this model only due to the availability of the floral design due to its elegant look. I would request you to please contact the seller and ask him to send the one with floral design. Thanks! Ruchika Saxena

I booked some product but when the product delivered to me is different from the item I ordered and even the MRP of booked item is more than the delivered product Order #85968076 Paytm Cash Txn ID 9943DDBAEFE272DB Order #[protected] of Gillette Series Foam Pure & Sensi... (Promocode: LOOK25).

Bipin Tiwari, Apr 13, 14:58: Dear sir / Ms. My name is Bipin Kumar my orde no[protected] BlackBerry Curve 9360 (Black) (Imported) I have receive my product but screen problem so plz replace my order or refund my money Regards, Bipin Kumar Tiwari +91 [protected]

Dear Sir, I have raised my ticket number of times for recharge not successful, amount deducted from my account and also refund not have. so, kindly pls. help. List Of Tickets since 07/04/2015 :- Hi Rajesh! We have received your request for Recharge of Airtel Digital TV DTH [protected] of Rs 200. Airtel Digital TV is taking time to recharge your number. Since, we are yet to receive final confirmation from Airtel Digital TV, your recharge is in pending state. Usually, it takes about 2-3 hours for operator to process such order and you will receive SMS and email on confirmation. In case if order gets cancelled, we will be happy to refund this amount in your Paytm wallet Questions? Please write to Ticket #[protected]: Re: Your Recharge of Airtel Digital TV DTH [protected] is under process Hi RAJESH CHAUHAN, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team RAJESH CHAUHAN, Apr 8, 12:09: Dear Team, still recharge pending and also reversal not done in my wallet. On Tue, Apr 7, 2015 at 10:30 AM, Paytm <[protected]@paytm.com> wrote: Regarding your experience with Paytm Ticket #[protected]: Want My money reverse in my wallet zendesk.admin, Apr 13, 18:36: Hi there, Sorry for the inconvenience caused. We had a technical problem at our end, which has since been rectified. Your recharge should have been successfully delivered by now. In case it has not been delivered, the amount will be transferred to your Paytm account within 24-48 hours and will be available for immediate reuse. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best wishes, Team Paytm Ticket #[protected]: Want My money reverse in my wallet Hi RAJESH CHAUHAN, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Ticket #[protected]: Rajesh Chauhan Hi RAJESH CHAUHAN, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team RAJESH CHAUHAN, Apr 9, 10:44: Ticket #[protected]: Re: Your Recharge of Airtel Digital TV DTH [protected] is under process still not resolved Ticket #[protected]: Re: Your Recharge of Airtel Digital TV DTH [protected] for Rs.200 was Successful Hi RAJESH CHAUHAN, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team RAJESH CHAUHAN, Apr 7, 11:06: recharge showing successful but not showing in airtel d2h account On Tue, Apr 7, 2015 at 10:30 AM, Paytm <[protected]@paytm.com> wrote: Transaction receipt Order no: #[protected] Tue Apr 07 2015

I have purchased a Seagate Expansion (S TBX[protected] TBPortable External Hard Drive (Black) from PayTM on 31 March 2015 (Order no.[protected].I have applied a promocode considering a deal where I was supposed to get Rs1500 cash back, as per PAYTM policy this cash back was to be transferred in mywallet within 24 hrs, however till now I haven’t got the above mentioned cashback in my wallet. Despite of many reminders and complains at PAYTMc ustomer care forum, my request has been closed without resolving my issue. I put up two request via request id[protected] and[protected]. Now PAYTM has get back to me and claim that i have not applied any promo code and not eligible for cashback. However i have applied but their system is not reflecting the same. Its PAYTM fault not mine, and now i want to return the product, however they are not responding now.

Hello, Yesterday at 04:21 PM, I got an intimation message from PAYTM that an amount of 2911/- has been transferred from my PAYTM wallet by some one named "Ranchor Das Chanchar". I even called PAYTM customer care and they just recorded the message. But I have n't got any replies/call from PAYTM. I want someone from PAYTM to look into the matter. This is a matter of Privacy of customers being hacked by PAYTM. Kindly look into the matter and get it resolved. Otherwise, I will file a case of fraud against PAYTM.

Dear sir, , i placed order for i phone 6 16 gb gold, ORDER NO. [protected] Apr '15 10:13 am i entered the promo code but after placed the order promo detail will not show on this ORDER NO. [protected], so please tell me the benefits of promo code will i get or not... Ticket #[protected], Ticket #[protected] these are two issues i m having but there is no response from customre care ... or from paytm service. Thank You kshitiz singla [protected] [protected]

I have made a recgarge and recharge got failed. But for this I have not got refund for the failed transaction. LOGIN ID :- [protected] EMAIL ID :- [protected]@gmail.com Order id :[protected]. Amount :- Rs. 352 Date of tranaction :- 13-Apr-2015. You can also check as I have attached the screenshot for failed transaction and 2nd screenshot for amount which has been debited.

Dear Sir We bought a Samsung SA -91 Power Bank 2600 mAH (White) against order no[protected] dated 07/04/2015 But this product is not working properly. Please guide the procedure to replace it or refund my payment. The Samsung service centre said this product is not of Samsung. This is only copy of Samsung. This is not geniun. Regards Vinod Rathee [protected]

My order number is[protected]. I have order a bag on 03/04/2015. Order history is showing that order is delivered. But i have not received any order. It is requested that please resolve this issue and give me an address of office of paytm.

order no.[protected] ... sir hmne samsung 16 gb class10 memory card (48mb/s) order kiya tha bt hme samsung 16 gb class 6 (24mb/s) memory card receive hua... plz tell me about this order solution ...plz snd me same order as class 10 samsung memory card.

sir, I jitendra bora recharged my Vedeocon DTH NO.73682490 on 13/04/15 at 1700hrs through PNB gateway internet banking and my DTH was not recharged but the same amount was deducted from my account.so, I request you to either recharge my DTH or refund my amount me back.