PayU — Doesn't settle amount into bank

Sir, I've done Hsbc credit card bill payment through payU on 25 jun 21, but amount has not been credited to the HSBC Bank. account. Transaction details are as follows:-
Transaction reference number
[protected]
Transaction date and time
[protected]:30:19
Payment amount
12148.41₹
Pay from
SBI NB
Transaction details of my debited SBI account :-
Reference no. IGALJWSXC2
Reference no. [protected]
Date and time
[protected]:32

Request resolve my issue
Regards,
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2021
PayUMoney Customer Care's response
Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.hsbc.in on 28/06/2021 via UTR N[protected] For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU
Jul 05, 2021
Updated by rahulji241
Dear sir/ma'am
Request provide ARN(Acquired reference number) or UTR number to my registered email by which you have settled money into merchant www.hsbc.in on 28/06/2021
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