[Resolved]  PayUMoney — About no refund to bank account after failed transaction.

Address:560037
Website:www.olacabs.com

Hello payumoney team,

On 19th june of 2017 at around 9am, i was adding ola money on wallet using payumoney.

I made transaction of rs.599 on that date. But due to internet problem it was failed due to which it was deduced from my bank & not added to ola money.

I don't have transaction id for payumoney as it was guest i was hurry during transaction as i have to book cab.

Please contact me on no.[protected] or [protected]@gmail.com. I[censored] want i can share you bank statement.

Regards,
Akash shinde
[protected]@gmail.com
[protected]
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Jul 27, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Jun 23, 2017
Sonali Bangal's response
My whats aap no is [protected]
Please sent my whats aap on payment receipt
Verified Support
Jun 23, 2017
PayUMoney Customer Care's response
Hi Akash,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team
Complaint comments 

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My payment is successful but my payment receipt is not download.
I request for a you sent my payment receipt ...help us

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