[Resolved]  PayUMoney — amount debited but not credited to merchant (ghmc)

On 21/4/2020, i had initiated a payment of rs. 4521/- through the ghmc app for the payment of my property tax.

The amount was debited through the citrus pay payment gateway through google pay upi but it showed that the transaction failed after i entered the ghmc app and my account was debited.

Please update me on the status of the transaction and provide details about when the refund would be processed.

Name: puthuparampil samuel skariah
Upi id: [protected]@okhdfcbank
Mobile number: [protected]

Please see the below images for more details.
+2 photos
Was this information helpful?
No (0)
Yes (0)
May 25, 2020
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
PayUMoney Customer Care's response
Hi,

Transaction has been refunded on[protected] under UPI ref no - UPI[protected]. The amount shall reflect in your account within 2 to 3 days Please find the needful RRN[protected]. for your reference.

Regards
Team PayU
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3770
    Pending
    436
    Resolved
    2131
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information