PayUMoney — Amount debited but not refunded

Address:

Chennai

Dear Sir,
To recharge Rs.2, 499/- for Sundirect Tamil Package against Our Smart Card/CDSN No.[protected] I have tried on 19.08.2021 through your E com website, after completed online procedure the result displayed as the transaction has failed, but the above amount was debited from my IOB Bank Account No.[protected] and also it has not been received by the Sundirect Account.so far . Still it has not been refunded to my Bank Account from your Ecom Account.
Kindly clarify this transaction and do the needful to refund the same at the earliest.
Note:- The copy of the transaction of the bank is enclosed herewith for your kind reference.

Thanking you
With Regards,
M.Mahesh
Mob No:-[protected]