[Resolved]  PayUMoney — amount deducted from my account but not deposited in merchant's (postal life insurance account)

On 30.06.2020 i have paid my postal life insurance's policy no:cg-25976-uc premium rupees 4243/- from my icici credit card, authorization id: 872143.
But the amount not yet credited in the pli account. Still the apyment is showing pending.
Please resolve the issue at the earliest & credit the amount in my pli policy.
Regards,
Rajeeb ghosh
Mob:[protected]
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Aug 8, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2020
PayUMoney Customer Care's response
Hi,

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id - OR[protected] and bank reference number[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU
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