PayUMoney — Amount paid to payumoney registered merchant but the product is not delivered.

Address:

Thane, Maharashtra, 401107

Dear team,

I have ordered a samsung galaxy j7 device dated on 27 jan 2016 (Mail attached) in rs.9500/- (Payment id –[protected]. The website details is -https://www.payumoney.com/store/#/buy/alokkumar1234.

As per the instructions (Mob. [protected], [protected], [protected]) the amount has been released by me and sent to merchant account and the product was about to deliver on dated 3rd feb 2016.

But when i have not received any confirmation mail from the merchant and his mobile is switched off i have called the payumoney team on 28th jan 2016 to block his account, so at least other person will not trap. Instead of helping me payumonet executive was convinced me that the merchant will not run away. We have a full background check up.

But the product was not delivered as committed by payumoney team. Now the payumoney team are not agree to give me appropriate answer. Even also not telling what are the actions taken against the merchant.

The main motto of the payumoney team is to earn percentage of commission on the product sold by merchant without checking any credibility of the merchant.

I have also seen the same post of one more customer on consumer complaint - https://www.consumercomplaints.inpayumoney-b107622 - sagir.Bharat on jan 27, 2016
Instead of learning from the mistakes payumoney still on the same track and fooling innocent customer.

Dear payumoney team,
As per the discussion to your customer care executive rahul khanna/ritu singh reply was “ try to contact to merchant if they will not give you appropriate answer then under buyer protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 3 business days of this communication.

But it does not seem that payumoney team is interested in refunding the amount. I have made the payment because of payumoney name associated. I never heard the name alok kumar.It is also your responsibility to resolve the problem because you have all details of merchant.

I request you to resolve the issue on priority basis my amount was deducted but the product was not received till now.