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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 107

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A
Amaljith Jayan
from Mumbai, Maharashtra
Aug 23, 2019
Resolved
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Resolved

I have orderd a nivia football shoes on 6th of august 2019 from the website kheladda.in and the payment is done through payumoney the sum of money amounts to rs. 1074.00. I tried to contact them several times but didn't get any update regarding my shoes or the refund and the merchant is not even picking up the calls and responding to the mesages. Also i am unable to track the order with the provided order id. Merchant id:12338
Sep 26, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2019
PayUMoney Customer Care's response
Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

Regards,
Team PayU
Aug 25, 2019
Updated by Amaljith Jayan
Hi,
I am unable to contact the merchant through any means as they are not picking up phones neither replying to messages. Could you please cancel the transaction and give the refund.
Verified Support
Aug 26, 2019
PayUMoney Customer Care's response
Hi,

Please note that this is a successful TXN via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team
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    V
    Viren Wadhwa
    from Surat, Gujarat
    Aug 22, 2019
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    Hi, i had placed an order for a blueray dvd from movieskart.in on 4th august 2019. It has been well over 2 and a half weeks and i have not received my dvd yet. My only option for paying was to make a payment to “payumoney” and hence that it what i did. I have also tried to get in touch with movieskart.in and delhivery courier service but no one is responding so my calls/emails/texts and i am really very frustrated.

    Now after so many days i have still not gotten my dvd yet, so i would like a refund for this hassle that i have gone through, no questions asked or else i shall escalate this matter further.

    Attached you can see my payment of rs 723.10 and i would like my money back.
    PayUMoney customer support has been notified about the posted complaint.
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      S
      Shuchita Arora
      from Nalagarh, Himachal Pradesh
      Aug 21, 2019
      Resolved
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      Resolved

      I had to transfer 1515 rupees to made easy coaching institute for a course. The money did not get transferred and money got deducted from my account to payumoney.
      The payment option was going through payumoney on madeeasy coaching institute payment link.
      Transaction id is s3351547
      Madeeasy didnot receive payment and 1515.94 ruppes have been deducated from my account on 20th august 2019 at 19:53 hours.

      Kindly refund my money back to my account. I have attached the transaction screenshot along
      Aug 21, 2019
      Complaint marked as Resolved 
      money received by madeeasy, issue is completely resolved
      PayUMoney customer support has been notified about the posted complaint.
      I ordered a swimming kit from Aurion(Om Sai International) on[protected] at 02:11:44 AM, having payment id no.[protected] and merchant order no. AUR00462. I haven’t received the order confirmation but the amount has been deducted from my account. Do look into the matter and reply on rana.[protected]@gmail.com
      PayUMoney Customer Care's response, Aug 23, 2019
      Verified Support
      Hey,

      Please note that this is a successful transaction via PayUmoney Payment Id - 268490932 at our end, the amount for the same has been remitted to the merchant.
      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

      Regards,
      Team PayU
      Sir by mistake i wrote wrong email so pls send me again transition slip my real emali is [protected]@gmail.com n by mistake i wrote [protected]@gmail.com
      PayUMoney Customer Care's response, Aug 23, 2019
      Verified Support
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
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        P
        Pakhi Hazarika
        from Mumbai, Maharashtra
        Aug 20, 2019
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        Address: Dibrugarh,, Hatiali, Dibrugarh, Assam, 786184

        I orderd a mobile phone on 30th july from quiker and paid the money through payumoney. The marchent name:Pradeep Chodhary. I paid total 10500rs. The product delivery that was 6 august but its been 20 days the product or money anything is not received by me and the marchent didn't respond to me. Please contact the marchent and help me to get that money please sir
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Aug 22, 2019
        PayUMoney Customer Care's response
        Hi,

        Please note that this is a successful TXN via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

        Regards,
        Team PayU
        Aug 23, 2019
        Updated by Pakhi Hazarika
        The marchent not respondin to me. You have all details of him so you can contact him so please contact him and talk about my money plz I want my money
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          9
          96kulimaratha
          from Nashik, Maharashtra
          Aug 20, 2019
          Resolved
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          Resolved

          Address: 3rd Floor Trinity Tower Abhyuday Colony, near Prasad Circle, Gangapur Rd, S.T. Colony, Nashik, Maharashtra 422005, Nashik, Maharashtra, 422005

          Hello, My website verification status is pending from last 3 weeks I need an immediate response on that.
          Here are my details
          Website url:
          https://96kulimarathamarriage.com

          Membership Pricing Plans
          https://96kulimarathamarriage.com/plans

          Membership Policy
          https://96kulimarathamarriage.com/terms-and-conditions

          Cancellation Policy/Return Policy/Refund Policy
          https://96kulimarathamarriage.com/refund-policy

          Address:
          3rd Floor Trinity Tower Abhyuday Colony, near Prasad Circle,
          Gangapur Rd, S.T. Colony, Nashik, Maharashtra 422005

          Email Address:
          [protected]@96kulimarathamarriage.com

          Contact Number:
          [protected] / [protected]
          Oct 2, 2019
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Aug 22, 2019
          PayUMoney Customer Care's response
          Hi,

          As informed via Ticket ID 05403083 our team has already forwarded your details to our website verification team for website approval and shall update you the status of your website within 1-2 working days. Kindly follow up on the same email for any further assistance.

          Regards,
          Team PayU.
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            vinaykanttyagi
            from dhamtari, Chhattisgarh
            Aug 20, 2019
            Resolved
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            Resolved

            Payumoney not refunded full money. It charged 236 per 10000 why?
            There is not any service provided by payumoney because you refund my same money so any charged may not applied.
            1-why you allow customer to accept money wihtout any document or verification.
            2-after recieve money from customer you hold it with remarks "document verificartion/website verification" why?
            3-if customer not provide sufficient document. Why you will charged to refund his money? Its your mistake not customer. (Why you allow to accept payment without valid identity and verification)

            I request to refund my full money immediatly. If you not refund i will complained on ingram. It may dismiss your licence to cheat with his costomers.
            Sep 22, 2019
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Aug 22, 2019
            PayUMoney Customer Care's response
            Hi,

            We'd like to inform that convenience fee is charged on every successful transaction even if the transaction is successfully refunded applicable charges are charged. Request you to kindly visit our website www.payumoney.com to get a better idea on it.

            Regards,
            Team PayU
            C a no.[protected]
            order amount -rs.2365/-
            payment id[protected]
            merchant order id-sb[protected]
            order date&time-august- 14-2019, 05:40:04 pm
            no sms received. Bill receipt is not being generated.
            PayUMoney Customer Care's response, Aug 24, 2019
            Verified Support
            Hey,

            Please note that this is a successful TXN via PayUmoney Payment Id - 267596734 at our end, the amount for the same has been remitted to the merchant.

            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - SB7976878778 in order to get the status at their end.

            Regards,

            Team PayU
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              R
              Ranishah
              from Bhusawal, Maharashtra
              Aug 20, 2019
              Resolved
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              Resolved

              This is regarding my transaction made in favor of merchant (The khadi) on 22/07 of rs. 1610/- (1610*2=3220)
              My bank account debited twice for single transaction.
              Please refund my amount 1610/-
              Payment debited time 06:04 pm & 06:09pm.
              Inspite of sharing bank statement and bank reference no. Till date you are unable to resolve the issue.
              I have taken up the matter with my bank, but my bank says that once debited payment will be reverted from the payment gateway/merchant.
              So now you are only responsible to look into it and sort out the same.
              Sep 30, 2019
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Aug 20, 2019
              PayUMoney Customer Care's response
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

              • PayU Transaction ID, Merchant ID and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • First six and last four digits of the card.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • UPI / VPA if any used

              Regards,
              PayU Team
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                F
                fame india research centre
                from Indore, Madhya Pradesh
                Aug 19, 2019
                Resolved
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                Resolved

                Address: 2 flore cs 2, 78 vijaynagar, Indore, Madhya Pradesh, 452001

                My Clint pay amount but payumony not settlement amount
                Not proper response any one. not find out any contact nombre

                One week completely but not response nay one

                Your poor response gives me a thought to
                I am fursted many time mail to payumony but
                Koi santosh janak response nahi mil raha hai
                Pata nahi kabtak esa hi chalega
                Etna pareshan ho gaya hu roj mail send karke 8 day ho chuke hai esa karte karte age pata nahi kitne din or karna padega nahi dena hai to mana nahi karte
                Esa lagta jese unse udhar mang rahe ho koi bharosa nahi kab amount deposit karenge
                Roj sochta hu aaj ajayega lekin inka roj vahi hota udhar 2 madam bethi hai 1 divya 2 ankita
                Reply kardeti luch bhi bas yahi chal raha hai 5 din se
                Sep 22, 2019
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Aug 21, 2019
                PayUMoney Customer Care's response
                Hi,

                We'd request you to follow up on the same email and our team shall surely assist you further on this.

                Regards,
                Team PayU
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                  R
                  rndihauli
                  from Mumbai, Maharashtra
                  Aug 19, 2019
                  Resolved
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                  Resolved

                  R/Sir,
                  On july07, 2019 I booked a ticket from mathura jn to raipur jn bording at mathura on 20.08.19, unfortunatly ticket not prepare & account deducted by
                  Rs 2940/- . My account shows about deduction " By debit card OTHPG 075901.
                  I try to contect customer care no. [protected], Head Qtr No. [protected] & R.office No. [protected] so many times but nobody present to take call, at last I use to this way.
                  kindly, I want to know withen how many days you refund, pi tell me for future.


                  Thanking u

                  Ram Nivas Sharma
                  [protected]
                  id [protected]@gmail.com
                  Sep 26, 2019
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2019
                  PayUMoney Customer Care's response
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
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                    V
                    Venugopal Vyas
                    from Hyderabad, Telangana
                    Aug 19, 2019
                    Resolved
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                    Resolved

                    Address: Hyderabad, Telangana

                    Sir / madam
                    i booked a darshan ticket on 6th of august at www.mybalaji.in ..sir at that time i had made a payment of 800 but still i dint got my darshan ticket .. there was two pligrims named as i have screenshot of my payment and merchant id .. please i request you to check the details and provide me a darshan ticket .. do the needful
                    thank you
                    Sep 21, 2019
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2019
                    PayUMoney Customer Care's response
                    Hi,

                    Please note that this is a successful TXN via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                    Regards,
                    Team PayU
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                      A
                      Anshu@kumar
                      from Delhi, Delhi
                      Aug 17, 2019
                      Resolved
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                      Resolved

                      Address: 118/7, AMRIT PURI B, GARHI, EAST OF KAILASH, 110065

                      Hello,
                      I have order a item from sareesa.com online order name renu saxena but i had paid two times 1, 222 + 1, 222
                      I have received only first amount 1, 222 on 2nd august.
                      I have not received another amount 1, 222 rupess
                      I have all details
                      I want my money back asap (1, 222)
                      Date 01/08/2019
                      1. Chq ref. No. Kpg-[protected] (Os paymoney [protected])
                      Sep 27, 2019
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 19, 2019
                      PayUMoney Customer Care's response
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,

                      Team PayU
                      Verified Support
                      Aug 20, 2019
                      PayUMoney Customer Care's response
                      Hey,

                      Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                      Regards,

                      Team PayU
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                        N
                        naveenvidh
                        Aug 14, 2019
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                        Address: tamilnadu
                        Website: www.balajii.in

                        I have booked the Edharsinam ticket for Tirupathi ticket online using www.mybalaji.in

                        Hey Naveen,
                        Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
                        Order Amount - Rs 2400.00
                        Payment ID -[protected]
                        Merchant Order ID - N2MCOBGW
                        Order Date & Time - August[protected]:04:22 PM
                        Merchant Transaction Identifier - N2MCOBGW

                        After successful payment, i got this message

                        Your Tirupati Darshan Ticket Booking is Confirmed. Kindly Send Your All Person Aadhaar card Images to This Whatsapp Number:[protected]

                        -
                        Reg,
                        Mr.Suresh Kumar,
                        Support Team,
                        TTD Ticket Service
                        [protected]
                        [protected]

                        i have forwarded the all the necessary details. I have called them more than 20 times but they are not attending the call but in the website, it gives a @24*7support. After that, They replied in whats app that the ticket will be sent Tuesday. but still, now I haven't received the ticket.Now i have directly booked by a local agent today in just 2 min. So I requesting the team to refund my amount.
                        There are not attending my call.Kindly help us

                        Also in complaints board, we have many complaints on this website
                        1. www.balajii.in
                        2. www.mybalaji.in Both are SPAM website mainly doing frauds in Tirupathi ticket online.Kindly take the action ASAP
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                          B
                          Benjamin touthang
                          from Along, Arunachal Pradesh
                          Aug 13, 2019
                          Aug 1, 2023
                          This thread was updated on Aug 1, 2023
                          Resolved
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                          Resolved

                          tracking order

                          Address: Hmarveng, near EFCI meitei church, Churachandpur, Manipur, 795128

                          I ordered jbl bluetooth speaker using payumoney from ezeebazar online store, after completed placing order my money was deducting from my bank account after that i try to to track the product and i'm unable to track it so please if it isn't successful placing the order i would want my money to refund in my bank account or if the order is completely placing i would want a solution to track my order......
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                          V
                          vidhigupta01
                          from Jaipur, Rajasthan
                          Aug 12, 2019
                          Resolved
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                          Resolved

                          Address: 46, jai jawan colony-II, tonk road, Jaipur, Rajasthan, India, Jaipur, Rajasthan, 302018

                          We have erroneously paid rs2920 and rs 3650 to the merchant
                          "ttddarshanonline.com" assuming that it is a booking site for tirumala dharshan. Kindly stop the payment as we have done that erroneously. We thought that the website belongs to ttd but it is not and believed to be fake. Tt devasthanam have not appointed any authorised agent for booking of dharshan tickets.

                          My query is, how come such a reputed pg company like pay u money accepted being the pg for this website!!! Kindly verify the kyc details.

                          The way the site is designed and organised itself will tell about the quality of the site and payu money surprisingly become the pg for them!

                          Our payu money merchant id ttd1907251 and ttd1792625 on 10th aug.
                          We gonna take legal action as despite having so many complains payu money continues to support a fraud site looting crores of rs from indian devotees
                          Sep 19, 2019
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 13, 2019
                          PayUMoney Customer Care's response
                          Hi,

                          We'd request you to please write to us at [protected]@payumoney.com and our team shall surely assist you further to get it resolved.

                          Regards,
                          Team PayU
                          Unfortunately, the email address you provided is not correct.
                          PayUMoney Customer Care's response, Aug 14, 2019
                          Verified Support
                          Hey,

                          Please note that these are successful TXN's via PayUmoney Payment Id - 262264821, 266940396, 262262798, 266943219 at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                          Regards,
                          Team PayU
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                            A
                            Ayushkkk
                            from Lucknow, Uttar Pradesh
                            Aug 11, 2019
                            Resolved
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                            Resolved

                            Address: Allahabad, Uttar Pradesh, 211011

                            I submitted my college fees i got email as well as message that i succesfully paid my fees and with email i got an attachment of my fees receipt but attachment is totally blank and my college wants that receipt, what should i do?
                            I have my transaction id[protected]. I just want my fees receipt. I attached my blank fees receipt along with this email.
                            Sep 23, 2019
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 12, 2019
                            PayUMoney Customer Care's response
                            Hey,

                            Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                            Regards,
                            Team PayU
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                              V
                              vishal mandhotra
                              from Mumbai, Maharashtra
                              Aug 9, 2019
                              Resolved
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                              Resolved

                              My name is vishal and i made a payment on 8/8/2019 and amount of rs.1416 was deducted but i didn't get any confirmation about the product instead i got mail about make payment again. I tried to reach merchant in all ways i can but was not able to connect.

                              Even i didn't get any notice from the side of payumoney that they will refund my money.

                              I am feeling like cheated by payumoney.
                              Sep 14, 2019
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 10, 2019
                              PayUMoney Customer Care's response
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,

                              Team PayU
                              They have wrongly deducted money fron my account and are not giving it back despite of clarification provided my credit card that there was no dispute in transaction
                              PayUMoney Customer Care's response, Aug 13, 2019
                              Verified Support
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
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                                P
                                penumalapraveen
                                from Noida, Uttar Pradesh
                                Aug 7, 2019
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                                Hi my name is praveen i am a bank coaching student i have purchased test series from bankers adda worth of 1299 through my indian bank debit card after entering my debit card number cvv and bank name i received an otp then i entered otp then clicked on submit button then it it didn't taken the otp for some time so i re generated the otp like this four times i had regenerated the otp finally the payment was completed and i have received message that your payment is successful but my account was debited for 2, 398 r. S instead of 1299 so please recover my money
                                PayUMoney customer support has been notified about the posted complaint.
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                                  A
                                  arpit033
                                  from Kolkata, West Bengal
                                  Aug 6, 2019
                                  Resolved
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                                  Resolved

                                  Address: B B 52 SALT LAKE B B BLOCK, SECTOR 1 BIDHANNAGAR M BIDHANNAGAR, C C BLOCK SALT LAKE NORTH 24 PGS, Kolkata, West Bengal, 700064

                                  Date - 11th july
                                  Axis bank netbanking
                                  Prn no. [protected]
                                  Payumoney payment id[protected]   replace all
                                  Sep 7, 2019
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 07, 2019
                                  PayUMoney Customer Care's response
                                  Hey,

                                  Please note that this is a successful payment via transaction ID [protected] at our end, the amount for the same has been remitted to the merchant.

                                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                  Regards,
                                  Team PayU
                                  Hi, we are here to help! Please elaborate on your concerns along with your registered contact number so that we may assist you at the earliest. Regards, Team Axis Bank.
                                  Hello I m from Delhi . Yesterday 2 lac rupee transaction done by frauder from my Citi bank credit card to payuwallet at 6:51pm . Please help me out. Please check your dataabase and block that frauder wallet. Please track that frauder wallet please help I m really grateful to you I really want fraud details
                                  PayUMoney Customer Care's response, Aug 10, 2019
                                  Verified Support
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,

                                  Team PayU
                                  Sir/Mam
                                  I orderd an iphone from quiker I made payment through payumoney but the order is nt delivered yet its been 10days. I want to contact with the marchant but I can't contact with him. Please help me because its about 10500 rs
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                                    Pakhi Hazarika
                                    from Mumbai, Maharashtra
                                    Aug 6, 2019
                                    Resolved
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                                    Address: Assam, Dibrugarh, Assam, 786184

                                    In 30th july i made a payment through payumoney for a mobile in quiker, today is 6th august and the purcel have to delivered but the purcel is not delivered and quiker says that there is nt any order placed on 30th july so i want my money back. Refund my money sir because i am belonging from a poor family. Don't do this type of things to people please because they are paying money with a hope and risk. Sir do refund my money please
                                    Sep 27, 2019
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 07, 2019
                                    PayUMoney Customer Care's response
                                    Hey,

                                    Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                    Regards,
                                    Team PayU
                                    Aug 11, 2019
                                    Updated by Pakhi Hazarika
                                    Contact me with the marchant. Because I don't have any details about him

                                    Verified Support
                                    Aug 12, 2019
                                    PayUMoney Customer Care's response
                                    Hey,

                                    Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                    Regards,
                                    Team PayU
                                    Hi this is Sasi Kumar. When I am paying money for ap EAMCET it showed as payment failure but they given a payment id which showes an authonication failure . But money got debited now I need to pay EAMCET fee last date is 7 of this month.i need to know when I get my money back
                                    PayUMoney Customer Care's response, Aug 9, 2019
                                    Verified Support
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
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                                      P
                                      Pranathi J Prakash
                                      from Chennai, Tamil Nadu
                                      Aug 3, 2019
                                      Resolved
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                                      Address: Sku exports, plot no 36 nathamuni street, manapakkam, thiruvalur Nagar Chennai, Chennai, Tamil Nadu, 600125

                                      Order amountrs 1236.00payment id[protected]merchant order idttd_70043order date & timejuly[protected]:21:54 ammerchant transaction identifierttd_70043

                                      I wanted to book tickets for tirupathi, i booked tickets via balaji.in, they stated would send me ticket to my email id after 48 hours but it's been a week i still haven't received now i realised it's a fake website. Please help me to get my refund back

                                      If we don't receive money back, we will file a case against balaji.in and payu for supporting such fake site and also tweet it.

                                      Regards
                                      Jayesh
                                      [protected]
                                      Email - mailme. [protected]@gmail.com
                                      Sep 6, 2019
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 04, 2019
                                      PayUMoney Customer Care's response
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                      • PayU Transaction ID, Merchant ID and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • First six and last four digits of the card.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • UPI / VPA if any used

                                      Regards,
                                      PayU Team
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