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PayUMoney Complaints & Reviews

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Updated: Jul 22, 2026
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PayUMoney reviews & complaints page 107

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M
Montu01
from Bengaluru, Karnataka
Sep 6, 2019
Resolved
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Resolved

Address: 560045

Tish both balaji site and payment gateway payumoney is face and fraud site, cheating people, i am going to raise it to law minister site.

Hey user,
Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
Order amount rs 1600.00
Payment id [protected]
Merchant order id ltev3mjn
Order date & time september[protected]:29:15 pm
Merchant transaction identifier ltev3mjn
Best regards,
www.mybalaji.in
Oct 10, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2019
PayUMoney Customer Care's response
Hey,

Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.


Regards,
Team PayU
I have paid ₹15298.58 to PayUMoney through google pay as it is portal through which my college fee is paid and now they have neither refunded it nor have been submitted to college. It have been deducted on 28August and due to their mistake i will be unable to vote in student election conducted on 12th September.
PayUMoney Customer Care's response, Sep 10, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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    V
    vicky6289
    from Kolhapur, Maharashtra
    Sep 6, 2019
    Resolved
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    Resolved

    Address: Swapna nagari housing society near Gurudwara akurdi pune, 411035

    Hi, its vicky mahale from nashik city. I want to register a complaint regardiing oyo life. I have registered a room throught oyo life in pune city (Property code : pun698) through www.oyolife.in as i had to relocate to pune. The registration was done on 25th july 2019. I did a payment of 3899rs for security deposit. The payment was done successfully and the amount was deducted from my bank account, but the booking id was not generated and it was showing a failure of booking. So after this situation taking in consideration, i had a contact with the oyo customer care (Ph no. [protected]). They asked to share a mail regarding all this query, including all the transaction details, screenshot of the actual processing. This task was lasted for 6 to 7 days as they always said that my transaction/booking id is in processsing and would revert asap. But still there was no progress from their end. So after this, i asked them to give a refund as the room was not been booked by them and they said that they would contact the higher management team to give me a refund. Still after all this mess, i waited for 3-4 days, and i had a contacted them again. So now they had to say that the bank has not processed the fund and the oyo team does not have any money regarding this. After this, i finally gave a complaint to the bank regarding this transaction and the bank after checking all this found that the transaction was successfully done to the oyo life. They also shared a merchant id and refund rule no regarding successful transaction (Mer id : [protected]) (Refund rules no[protected] and asked me to share this id to the oyo team for the reference of the transaction. Oyo asked me to wait for 2-3 days as they had to check this with the higher team and would let me know once checked. Still after 2-3 days, oyo team told that they still don't have any money processed from bank and the bank too and they shared a pdf of that transaction. I checked that transaction and i saw the successful transaction but still they are not giving my moey. It's been a month now with this matter and i still don't have any firm result on all this matter. I just want to check where my money is landing and when will i receive it. So i request you guys to please have a check on this matter and help me for the further steps and help me to get a refund of my money. Here i provide you the transaction details and the screenshot of the transaction for the reference.
    Sep 6, 2019
    Complaint marked as Resolved 
    I contacted on [email protected] and they reply me
    PayUMoney customer support has been notified about the posted complaint.
    Hi Vicky, we sincerely apologise for the trouble caused to you. Thank you for bringing this to our attention. Please allow us some time to get this checked for you at the earliest.~myra
    आज मैं एक फ्रॉड का शिकार हो गया हूँ मेरे पास फ़ोन आया, मेरा डेबिट कार्ड का नम्बर और सी वी सी मांगा और मेरे खाते से3999 रुपए डेविट हो गए ।जबकि मुझे तो रिटर्न्स चाहिए था।plz हेल्प मी।उसका no [protected] है।मेरे दो खातों से पैसे निकले हैं अलग अलग बैंक से sbi से 3999 और canara bank से 1000 rs।कृपया मुझे मेरे पैसा वापस कराइये।

    अंशुल चौधरी
    Hi Vicky, our team looked into the concern and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~myra
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      G
      GARVED GEMS
      from Noida, Uttar Pradesh
      Sep 2, 2019
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      Address: Haridwar, Uttarakhand

      I created my account on payumoney and after successfully filled all details my bank account information but my last step is bank verificaation is pending from 4days and no money deduct from my account. Because without verification i cant verified my bank account and not get any amount from payumoney. Please short out my problem regarding bank verfication.
      PayUMoney customer support has been notified about the posted complaint.
      I didn't get any payment receipt attachment with my mail ID, I request you to send the receipt again please. My payment id[protected] send the receipt to this mail ID [protected]@gmail.com
      PayUMoney Customer Care's response, Sep 3, 2019
      Verified Support
      Hey,

      Please note that this is a successful TXN via PayUmoney Payment Id - 269795214 at our end, the amount for the same has been remitted to the merchant.

      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - existing_student_engineering-269795214 in order to get the status at their end.

      Regards,

      Team PayU
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        D
        Dhirajkrinfo
        from Bengaluru, Karnataka
        Aug 31, 2019
        Resolved
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        Resolved

        Address: Singasandra, Bangalore, 560068

        I just now booked ticket through http://tirupatidarshanbooking.org/
        Which is fake website. Payment gateway was used was payu. Please note the details, email me on [protected]@gmail.com for further details.
        Payu should ban these fake websites to use the services. Payu seems like fake payment gateways who allows any third party fake people to use the services. Please return my money.
        Payment id:[protected]
        Nov 5, 2019
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Sep 02, 2019
        PayUMoney Customer Care's response
        Hey,

        Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

        Regards,
        Team PayU
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          T
          Tejas Bhandari2
          from Delhi, Delhi
          Aug 31, 2019
          Resolved
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          Resolved

          I have booked tirupati darshan from mybalaji.com, but neither i recieved any darshan tickets nor anybody contacted me. Also dere is no contact possible at dat particular site. Kindly refund the amount as i wan cancel the booking.
          Booking date 25th august 2019
          Booking amount 2400
          Date of darashan 8th oct 2019
          Please resolve this issue
          On the booking site there is no phone number or any email address to contact the web site.
          As per this site there are many other people who suffered from this issue
          Oct 8, 2019
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Sep 02, 2019
          PayUMoney Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

          • PayU ID, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
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            S
            Sumit Kanungo
            from Kanpur, Uttar Pradesh
            Aug 30, 2019
            Resolved
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            Resolved

            I made a fee payment in a dde kurukshetra university website using payumoney gateway.. But money got deducted but same not get updated in my online account as the receipt generated has no transaction id though payumoney shows that the payment is successful and payment id is[protected].. My mail id is [protected]@gmail.com.. Kindly resolve this issue and update the same in merchant website.. Also provide me the transaction id.. Or else revert the money into my account at the earliest as the last date for me to fill the form is 31st august 2019.. Kindly treat it as urgent..
            Oct 10, 2019
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Sep 02, 2019
            PayUMoney Customer Care's response
            Hey,

            Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.


            Regards,
            Team PayU
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              R
              rakesh1954
              from Kolkata, West Bengal
              Aug 29, 2019
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              Address: F 2 D MIG FLATHARI NAGAR, OPPOSITE MAYA ENCLAVE, 110064

              I have paid rs 536.00 to e commerce site meditreeindia.com vide order id[protected] dated 22/08/2019 through payu payment id[protected]. But no action was one by meditree and payu. I have complint to pay u on 27/08/2019 vide ticket number 05421887. And they assure thati would get an update upon this within 24 hour. But no action was taken from payu. As i have paid to meditree due to payu. Payu is fully responsible.
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Aug 30, 2019
              PayUMoney Customer Care's response
              Hey,

              Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly order to get the status at their end.

              Regards,
              Team PayU
              Aug 30, 2019
              Updated by rakesh1954
              Pl send verified email address of merchant because merchant has switched off his mobile number and not answering email. It is not responsibility end that you have paid money to merchant.Your duty is also toward customer and I have paid this company only PayU . It seems you paid amount to bogus company. This case is like sharda chit fund case and it will bust like bubble and You will be a time behind the bar.
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                B
                Bhahveen
                from Delhi, Delhi
                Aug 29, 2019
                Resolved
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                Resolved

                Hello..
                I had made payment using payumoney on 24 aug-2019. After payment process there was a red exclamation mark no description or no is there. I mailed to customer care. I also raised a ticket through their website. But till the date they did not resolved my problem. I did not found any customer care number..

                Please help me to solve this problem.
                Oct 2, 2019
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Aug 30, 2019
                PayUMoney Customer Care's response
                Hi,

                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                • PayU, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards,
                Team PayU
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                  N
                  Nidhi dimri
                  from Delhi, Delhi
                  Aug 27, 2019
                  Resolved
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                  Resolved

                  Address: 7361 Ram Nagar Qutab Road, New Delhi, Delhi, 110055

                  Payment id [protected] of rs.5600/- dt 27.08.2019 11:22:27 with transaction id [protected]p made by me against my ignou admission fees.
                  Fees has been deducted but not updated in my admission status. It is still showing pending but transaction is showing succeed.

                  Please check on urgent basis because today is last date of fees submission and admission registration completion.
                  Sep 29, 2019
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 28, 2019
                  PayUMoney Customer Care's response
                  Hey,

                  Please note that this is a successful payment via transaction ID - [protected] at our end, the amount for the same has been remitted to the merchant.

                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                  Regards,
                  Team PayU
                  U-[protected]-//////-[protected]-////[protected]@[protected]-///-[protected]-///...
                  any problems call -[protected]-/////-
                  Customer care number helpline
                  -//////-[protected]-////-
                  [email protected]'s reply, Aug 22, 2019
                  Good
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                    S
                    Satish Mudaliar
                    from Ahmedabad, Gujarat
                    Aug 27, 2019
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                    Address: 38/18 Narayan nagar, Nr. Madrasi mandir, Khokhra, Maninagar, Ahmedabad - 380008, Ahmedabad, Gujarat, 380008

                    Hi team,

                    I had booked tirupati darshan ticket on august 12, 2019 for 8 people. The darshan date was nov 27, 2019.

                    I paid rs.3200/- via credit card.
                    Payment id :[protected]
                    Merchant id :- dsgkgb5i
                    Order date & time :- august[protected]:26:28 pm

                    I have not received a darshan booking confirmation from the website.

                    The payment was charged on my credit card. Please confirm if the payment has reached mybalaji.in.

                    I am trying to get in touch with the support team at tirupati. But there is no response from them.

                    I would appreciate if you could please refund the amount of rs.3200/- on my credit card. It seems that a case of fraud.

                    Regards,
                    Satish mudaliar
                    M -[protected]
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 28, 2019
                    PayUMoney Customer Care's response
                    Hey,

                    Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                    Regards,
                    Team PayU
                    Aug 28, 2019
                    Updated by Satish Mudaliar
                    Hi PayU money,

                    I have been contacted from Mr. Rahul Troiphati from your end. He has no designation nor any. contact details. He replied me from noreply email which is again worrying me.

                    He called me and said I will refund your money and then I said ok. but he aSKED MY CREDIT CARD DETAILS TO REFUND. why one will ask the credit card details for another fraud transaction.

                    He then cancelled the call.

                    I want you guys to refund my money back with the same amount 3200 INR. If not then I will move Legally from my end. I am already in contact with my lawyer consumer court and Ahmedabad Cyber crime department.

                    So I am just waiting for your revert based on that I will take my next move.

                    Thanks,
                    Satish
                    Verified Support
                    Aug 30, 2019
                    PayUMoney Customer Care's response
                    Hi,

                    We don't have any call support at our end and would request you to be aware of the fraud calls and not share any confidential details.Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                    Regards,
                    Team PayU
                    Sep 03, 2019
                    Updated by Satish Mudaliar
                    Hi, Can you please share the merchant contact details?
                    The payumoney coustomer service not receiving any phone calls after they deducted money from my bank account. Fraud customers. Stealing my money but any product is not receiving by me. It's been 30days they didn't received my call. They took my 10500rs and now said that they can't contact with that marchent.
                    Sir, i want to inform you that i have paid money thorough my card to pay u app but i want to cancel my order .but in phone cart there is no any option to help me . Kindly help me to cancel my order thankyou
                    Raj kr pandey's reply, Aug 22, 2019
                    And refund my money which i pay online my cart on 21 august
                    PayUMoney Customer Care's response, Aug 28, 2019
                    Verified Support
                    Hey,

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                    Regard,
                    Team PayU
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                      N
                      News Duniya
                      from Mumbai, Maharashtra
                      Aug 26, 2019
                      Resolved
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                      Resolved

                      Address: Paluwas, Bhiwani, Haryana, 127021

                      Your payment gateway is wrost payment gateway.
                      According to my experience you have a share of failed tranasctional partnership with your clients.
                      15 % of your income is generated by failed transactions.
                      Resolve my problme quickly
                      Hssc transaction id.[protected]
                      Date of transaction.26 august 2019
                      Bank name pnb
                      Banking transaction id.[protected]
                      I have attached my bank statement.
                      Oct 9, 2019
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 27, 2019
                      PayUMoney Customer Care's response
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
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                        A
                        Anshu@kumar
                        from Delhi, Delhi
                        Aug 25, 2019
                        Resolved
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                        Resolved

                        Address: 118/7, AMRIT PURI B, GARHI, EAST OF KAILASH, 110065

                        Hello,

                        I have order a item on 1st august from ninecolours.com but ninecolours cancelled my order & did not refund money still.
                        Please help, details of my account details :
                        Kotak mahindra bank
                        Name : amit saxena
                        A/c no. [protected]
                        Date of payment 01/08/2019
                        1. Chq ref. No. Kpg-[protected] (Os paymoney [protected])
                        Purchase date : 1st august 2019
                        Sep 26, 2019
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 26, 2019
                        PayUMoney Customer Care's response
                        Hi,

                        Please note that this is a successful TXN via transaction ID [protected] at our end, the amount for the same has been remitted to the merchant.

                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                        Regards,
                        Citrus Support Team
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                          A
                          Anshul Chaudhary508
                          from Mumbai, Maharashtra
                          Aug 23, 2019
                          Resolved
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                          Resolved

                          Address: Don't know, 243751

                          I have ordered speriaxrknotch 6.3 inch smart phone but i get another phone speria. It hasn't work. It's memory creates great issues. Camera is not proper. I can't download any app from the play store coz it shows insufficient memory. Either replace it or refund my money back. I am not satisfied. When i received my parcel i couldn't find my phone which i ordered. It has a lot of lack. As it is not working properly, storage problem, network as volte not available, error downloading, so i don't want the sent phone please return my money back or send me my ordered phone as per requirements.

                          Anshul chaudhary
                          Sep 28, 2019
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 25, 2019
                          PayUMoney Customer Care's response
                          Hey,

                          Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                          Regards,
                          Team PayU
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                            J
                            Julien King
                            from Delhi, Delhi
                            Aug 23, 2019
                            Resolved
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                            Resolved

                            Address: Plot B7, Road No 7, Film Nagar, Jubilee Hills, Hyderabad, Andhra Pradesh, 500096

                            Our company uses payumoney credit card gateway service. Historically, they have been taking a long time more than 5 days to make our settlements.

                            In june, 2019, one of our customers thought that their transaction for rs. 43, 000 was swiped twice and escalated the issue to their card company (Amex), who in turn raised it to payumoney.

                            We received the settlement only once and payumoney did not apply a chargeback.

                            However, payumoney thinks they applied a chargeback and have not settled any of our transactions since then. They are not able to provide any proof and not resolving the matter after 2 full months!!!
                            Sep 28, 2019
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 24, 2019
                            PayUMoney Customer Care's response
                            Hi,

                            Apologies for the inconvenience caused to you. Please share your allotted case id, MID and the transaction ID to check things further and assist you further at the earliest.

                            Regards,
                            Team PayU
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                              A
                              Amaljith Jayan
                              from Mumbai, Maharashtra
                              Aug 23, 2019
                              Resolved
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                              Resolved

                              I have orderd a nivia football shoes on 6th of august 2019 from the website kheladda.in and the payment is done through payumoney the sum of money amounts to rs. 1074.00. I tried to contact them several times but didn't get any update regarding my shoes or the refund and the merchant is not even picking up the calls and responding to the mesages. Also i am unable to track the order with the provided order id. Merchant id:12338
                              Sep 26, 2019
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 25, 2019
                              PayUMoney Customer Care's response
                              Hey,

                              Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

                              Regards,
                              Team PayU
                              Aug 25, 2019
                              Updated by Amaljith Jayan
                              Hi,
                              I am unable to contact the merchant through any means as they are not picking up phones neither replying to messages. Could you please cancel the transaction and give the refund.
                              Verified Support
                              Aug 26, 2019
                              PayUMoney Customer Care's response
                              Hi,

                              Please note that this is a successful TXN via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                              Regards,
                              Citrus Support Team
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                                V
                                Viren Wadhwa
                                from Surat, Gujarat
                                Aug 22, 2019
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                                Hi, i had placed an order for a blueray dvd from movieskart.in on 4th august 2019. It has been well over 2 and a half weeks and i have not received my dvd yet. My only option for paying was to make a payment to “payumoney” and hence that it what i did. I have also tried to get in touch with movieskart.in and delhivery courier service but no one is responding so my calls/emails/texts and i am really very frustrated.

                                Now after so many days i have still not gotten my dvd yet, so i would like a refund for this hassle that i have gone through, no questions asked or else i shall escalate this matter further.

                                Attached you can see my payment of rs 723.10 and i would like my money back.
                                PayUMoney customer support has been notified about the posted complaint.
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                                  S
                                  Shuchita Arora
                                  from Nalagarh, Himachal Pradesh
                                  Aug 21, 2019
                                  Resolved
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                                  Resolved

                                  I had to transfer 1515 rupees to made easy coaching institute for a course. The money did not get transferred and money got deducted from my account to payumoney.
                                  The payment option was going through payumoney on madeeasy coaching institute payment link.
                                  Transaction id is s3351547
                                  Madeeasy didnot receive payment and 1515.94 ruppes have been deducated from my account on 20th august 2019 at 19:53 hours.

                                  Kindly refund my money back to my account. I have attached the transaction screenshot along
                                  Aug 21, 2019
                                  Complaint marked as Resolved 
                                  money received by madeeasy, issue is completely resolved
                                  PayUMoney customer support has been notified about the posted complaint.
                                  I ordered a swimming kit from Aurion(Om Sai International) on[protected] at 02:11:44 AM, having payment id no.[protected] and merchant order no. AUR00462. I haven’t received the order confirmation but the amount has been deducted from my account. Do look into the matter and reply on rana.[protected]@gmail.com
                                  PayUMoney Customer Care's response, Aug 23, 2019
                                  Verified Support
                                  Hey,

                                  Please note that this is a successful transaction via PayUmoney Payment Id - 268490932 at our end, the amount for the same has been remitted to the merchant.
                                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                  Regards,
                                  Team PayU
                                  Sir by mistake i wrote wrong email so pls send me again transition slip my real emali is [protected]@gmail.com n by mistake i wrote [protected]@gmail.com
                                  PayUMoney Customer Care's response, Aug 23, 2019
                                  Verified Support
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Team PayU
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                                    P
                                    Pakhi Hazarika
                                    from Mumbai, Maharashtra
                                    Aug 20, 2019
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                                    Address: Dibrugarh,, Hatiali, Dibrugarh, Assam, 786184

                                    I orderd a mobile phone on 30th july from quiker and paid the money through payumoney. The marchent name:Pradeep Chodhary. I paid total 10500rs. The product delivery that was 6 august but its been 20 days the product or money anything is not received by me and the marchent didn't respond to me. Please contact the marchent and help me to get that money please sir
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 22, 2019
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that this is a successful TXN via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                    Regards,
                                    Team PayU
                                    Aug 23, 2019
                                    Updated by Pakhi Hazarika
                                    The marchent not respondin to me. You have all details of him so you can contact him so please contact him and talk about my money plz I want my money
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                                      9
                                      96kulimaratha
                                      from Nashik, Maharashtra
                                      Aug 20, 2019
                                      Resolved
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                                      Resolved

                                      Address: 3rd Floor Trinity Tower Abhyuday Colony, near Prasad Circle, Gangapur Rd, S.T. Colony, Nashik, Maharashtra 422005, Nashik, Maharashtra, 422005

                                      Hello, My website verification status is pending from last 3 weeks I need an immediate response on that.
                                      Here are my details
                                      Website url:
                                      https://96kulimarathamarriage.com

                                      Membership Pricing Plans
                                      https://96kulimarathamarriage.com/plans

                                      Membership Policy
                                      https://96kulimarathamarriage.com/terms-and-conditions

                                      Cancellation Policy/Return Policy/Refund Policy
                                      https://96kulimarathamarriage.com/refund-policy

                                      Address:
                                      3rd Floor Trinity Tower Abhyuday Colony, near Prasad Circle,
                                      Gangapur Rd, S.T. Colony, Nashik, Maharashtra 422005

                                      Email Address:
                                      [protected]@96kulimarathamarriage.com

                                      Contact Number:
                                      [protected] / [protected]
                                      Oct 2, 2019
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 22, 2019
                                      PayUMoney Customer Care's response
                                      Hi,

                                      As informed via Ticket ID 05403083 our team has already forwarded your details to our website verification team for website approval and shall update you the status of your website within 1-2 working days. Kindly follow up on the same email for any further assistance.

                                      Regards,
                                      Team PayU.
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                                        vinaykanttyagi
                                        from dhamtari, Chhattisgarh
                                        Aug 20, 2019
                                        Resolved
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                                        Resolved

                                        Payumoney not refunded full money. It charged 236 per 10000 why?
                                        There is not any service provided by payumoney because you refund my same money so any charged may not applied.
                                        1-why you allow customer to accept money wihtout any document or verification.
                                        2-after recieve money from customer you hold it with remarks "document verificartion/website verification" why?
                                        3-if customer not provide sufficient document. Why you will charged to refund his money? Its your mistake not customer. (Why you allow to accept payment without valid identity and verification)

                                        I request to refund my full money immediatly. If you not refund i will complained on ingram. It may dismiss your licence to cheat with his costomers.
                                        Sep 22, 2019
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 22, 2019
                                        PayUMoney Customer Care's response
                                        Hi,

                                        We'd like to inform that convenience fee is charged on every successful transaction even if the transaction is successfully refunded applicable charges are charged. Request you to kindly visit our website www.payumoney.com to get a better idea on it.

                                        Regards,
                                        Team PayU
                                        C a no.[protected]
                                        order amount -rs.2365/-
                                        payment id[protected]
                                        merchant order id-sb[protected]
                                        order date&time-august- 14-2019, 05:40:04 pm
                                        no sms received. Bill receipt is not being generated.
                                        PayUMoney Customer Care's response, Aug 24, 2019
                                        Verified Support
                                        Hey,

                                        Please note that this is a successful TXN via PayUmoney Payment Id - 267596734 at our end, the amount for the same has been remitted to the merchant.

                                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - SB7976878778 in order to get the status at their end.

                                        Regards,

                                        Team PayU
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