PayUMoney Complaints & Reviews

I made payment of rs.150021.24 for gujarat medical education on 07/02/2019. Payment id[protected]. Now medical college asked for payment receipt. You are requested to please send me payment receipt on my mail id for record as well as given to the medical college. I paid fees in dena bank a/c no.[protected]. My mail id is [protected]@gmail.com. I want this money receipt to produce in college.

I am merchant on payunow, i collected some amount on 7-feb-2019, and payunow updated that amount status as "payment deposit on hold - contact us to resolve". I contacted them multiple times through mails but they keep on saying 10 working days, but it's already crossed 10 days and there is no customer contact number. Even i have shared my customer invoice too. It's been 18 days i didn't get my amount as payu commit 72 hours settlement timeframe. Kindly help me out. My registered email id is [protected]@gmail.com and payment id:[protected] and mid: 6100225.

Please process it asap or contact me otherwise i will file a court case against payu

I tried to recharge my broadband service. Payment redirects to payumoney portal and transaction was successful. Money was deducted but got no confirmation of recharge. This has happened twice in 2 months and no refund was initiated. This company is a fraud and their website shows some weird patterns of text. Total 1179+1179 is deducted from two different accounts. And recharge was never done. Please look into this as i’m a student i don’t have enough money to pay for my dues. Kindly get me refund.

I did a mistake by applying at payu for a loan, they rejected my case but still process for repayment in my bank hdfc. If i didn't get the loan amount then why should i payback. Now they are not doing anything with my case. Total fraud. A big fraud company and pathetic service.

I apply a loan from lazy pay (A feature of pay u) the loan amount is 58000. The company rejected the application, no worries. But they why they apply for repayment though ach mandate reference. What is the sense, are you guys really work like this. What is the sense of filing mandate as you didn't issue a loan.

Really pathetic, you should close this asap

We have a merchant account with payu money. We refunded 1 lakh to one of our customer before settlement is done.

To our utter shock, payu money has deducted merchant fee plus gst of 2360 and took over 10 days to refund 97, 640.00 to customer card.

As a business, we had to pay remaining money to our customer from our pocket.. So avoid this company who doesn't have any contact number or complaint procedure and they don't respond to your emails.

You use this company only if you want to loose your money. Whether you are a business or individual, you must avoid this company.

Hi,
I've recently tried to book an IRCTC tatkal ticket (on 14th Feb 2019). I've chosen the option of ICICI Netbanking and then PayU payment gateway has automatically come up for the transaction.
Now the money was deducted but ticket didn't get booked. So IRCTC initiated a refund.
Today (20th Feb 2019), I received a mail from IRCTC saying that refund has been processed successfully and the bank name is PayU Money and not to the source bank.

I've attached the bank statement as well as the IRCTC refund history snapshots herewith. Request to take an immediate action to refund the money back to my ICICI savings account.

Mentioning the IDs for reference again

Transaction ID for booking ticket : VIN/WWW IRCTC C/[protected]/[protected]

Refund ID : [protected]
Refund Amount : 1900
Refund Status: Amount Credited to Bank
Bank Name : PayU Money
Bank Reference ID : 74332749047904608533489

Thanks and Regards,
Venkatesh Bajjuri

Dear team,

Its been long time taking up the follow up for changing the url. You are not understanding that how i am loosing the credibility and trust of my customers. I am not able to get new orders

I want my complete refund back to my account asap as i am completely tired of sending your team mail everyday.

Regards,
Kamal majhi
My merchant id: 6062139

Dear sir,
I using payu money payment gateway for booking a ticket from www.irctc.co.in android app on 14th February 2019 at 10:00 am. But the payment of booking deducted from my indusind bank account but the booking was failed.
But the money still not refund in my account upto till date.
I request that you show over the matter and refund my money in my INDUSIND BANK account.

TXN DETAILS ARE :PG/[protected]/PAYU/DC-4640/ 2, 848.27

There was transaction error while i was purchasing an item from future forward website..... Amount has been debited from my account

Transaction amount was 9500

When i contacted the merchant money has not been credited in his account

The transaction has been on 14 th feb 2019

Attaching you transaction screen shot

When do i get the refund??

I made a online payment to electricity bill on 24.12.2018 on but still it's not debited so please raise a complaint and do me the needful
Note: transaction i'd[protected] amount 3287
Transaction i'd[protected] amount 486
On bank side i raised complaint the told payment credited on the same date ifself
On electricity side payment not yet received

I recently made a payment for gate academy using payumoney portal and when i entered the otp the amount got deducted from my account but the window showed a php error and i have contacted the merchant and they assured me that they didn't receive the payment. Please send some information regarding the payment status and if the payment is indeed stuck then please notify me on this mail that in how long will th payment get reverted back to me.

I had made purchases via my debit card on caratlane. I had cancelled those
Orders after a few days. They stated that they have sent the refund via their payment gateway payu.

I then received emails from email id [protected]@payu. Im stating refund is being processed for all the cancelled orders on jan 29 and 30 via
Payu reference ids [protected],
[protected], [protected], [protected], [protected].

however it has been more than two weeks of business days and i still have not
received the refund in my bank account.

There are two boys sidharth and manish contacted us from www.youthhelpingtrust.org asking for donation. For good cause decided to donate rs.2702 using payumoney gateway from their website itself. My axis bank account is debited immediately but those boys said that their ong has not received and transaction was declined. Please find attached here with my bank screenshot and payumoney transaction details. I request if ong is genuine then credit their account or please refund money to my account immediately. Unique id for ong is dl/2017/0157631.

My mid is 6611989. One of my transaction of rs. 55000 has not been settled till now. So many complain and contacted so many times to customer care and email them so many times. But last ten days over now nothing has happened now. Either credit my money to my account or refund the amount to respective party account because party is asking for refund. Otherwise i am going to file a consumer forum complain with all payment receipt and proof and filre a police fir on this company tomorrow. My no is [protected]

I have to make tution fee payment to hidyatulla national law university raipur which has a tie up with payu money for online transaction. On receipt, it is noticed that payu money is charging 2% as the convenience fee on entire transaction. This is with reference to payment id:[protected] & merchant order id: 6636 and for a transaction below rs 50, 000/- i have to pay rs 663 as convenience fee which is abnormally high.

Hello,

I 've contacted payumoney for the bank verification and for the amount which got struck with them for the initial payments done from the website.

We've verified the bank account from our end with their process, still there is no update regarding this. I ve tried calling them, no response. I've mailed to the same thread to call back or to respond with the resolution. Still no response!

I kindly request you to contact us and resolve the problem right away.

The problem has been registered before two months. But it is still not resolved. Even after scheduling call.. There are no call backs.

We own a website called Acumen connect. An email thread was running from the past two months. As said, I verified the secret amount. However, the dashboard does not show it was verified. Also, it is not giving an option to upload the documents.

They 've informed that there was some technical issue from your end and that's the reason there was a delay. But, I have not received any response from the thread which is been followed from the initial email. I 've also tried calling you, however, there was no response.

I've also scheduled a call, but haven't received any. Our money is struck with you. If you cant speeden up or could not resolve this, please let us know, we'll withdraw our services from your platform.

I wanted this to be sorted right away. Please respond.

75503729031026645851300 refund ref no that not credited to my bank my transaction i'd of train tkt is [protected] dt 27.1.19 amount 1905.49.
But yet my sbi bank nit reflect the credit to my account and they denied such amount nit credited by you.

So please help us and credited to my account
And pl send us your statement shown to sbi to credit amount or any proof for sbi bank.

Gopal kedia

On 8th of jan 2019 i did an online payment to my college through my debit card .amount of transaction is Rs.5059.70.my bank also registered a complaint but they are not getting any response from you.and also my college had not received that amount .so please accept my complain and take a quick action and refund my amount in my in my account.
transaction identifier-T266247

Dear sir, my name is madhusudhannaidu i am graduate student. Recently i was applied appsc group 2 through net banking but payment was cancelled due to low networiking connection. The payumoney companey entire amount was refunded in my account but its not credited in my bank account the transcation process details all i will send it sir plz solve my problem and if the refunded amount was send in my bankaccount sir. Thank you sir