PayUMoney Complaints & Reviews

Address: New Delhi, Delhi, 110003

Dear sir,
On 18.01.2017, i was booking a train ticket through irctc site & i had choosed payment option via your sites but unfortunately payment deducted by my bank account but ticket is not happen.

Please check below referred transaction id & refund the money.
I am very upset from ur service.
I am attaching msg regarding failure transaction.
As per irctc, i am sharing below details:-
Transaction id:- [protected]
Payment status:- payment requested

Regards,
Sonu
[protected]

Feb 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by sv6612 Dear Sir

Today, i raised a complain but it marked as complain resolve.
is it possible.

Verified Support

Jan 22, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01867870 . Please revert to the same for any more help or support.

Regards,
Team PayU

Jan 28, 2018

Updated by sv6612 Dear Sir,
Please confirm & update me.

What time will be taking for solve this issue.

you have already lapsed lot of time in this issue.

Jan 28, 2018

Updated by sv6612 Dear Sir

I am attaching mini bank statement, in that statement i have highlighted the transaction & highlighted transaction shows my balance have deducted from saving account & paid to you.

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S

[email protected]

from Kaithal, Haryana

Jan 23, 2018

Order I'd 21250957
Respected sir Nd mam
Order product Nokia 1100 nt received msg amount deducted (Rs 1270) plz refund the money I thankful for you

Reply

PayUMoney Customer Care's response, Jan 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayUmoney Payment ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 274404

Sir i have paid 9999 rs to hnimcxtips but service is not started so i requested to refund my money back.
My transition date is 17/01/2018 and 16/01/18 first 4999 then 5000. Murchand order id is 541c53b5a5f6557a31dd and 64a9b[protected]b872f
I have requested to return my money if service can not provide but they have not picking my phone now
Merchant name is hnimcxtip mobile no of relationship manager is [protected]. He is telling my name is aayush

Feb 27, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Burdwan, West Bengal

Respected sir i am ramesh burnwal from asansol, west bengal i have an issue with adda247 during the purchasing of ssc chsl 25 mock test series of rupees 296.65 and amount has been deducted from my account but test series haven't purchased so please help me and please refund my money. Here is my details_ my mobile no-[protected] and my email id - [protected]@gmail.com
Payment id[protected]
Plz help me and refund my money.

Thanking you
Ramesh burnwal l

Mar 11, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

PayUMoney Customer Care's response Dear Ramesh,

The amount for Txn Id :[protected] is refunded successfully to your respective bank account under ARN No.[protected]. Request you to kindly contact your bank with the given reference number for further assistance.

Regards,
PayU Team

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Website: www.scmustore.com

Hello Sir,
I am Himanshu Agarwal .. On 16 Jan at around 11pm I placed a order for a Weilong GTS 2 (black) and payed for it online through PayU Money .. money was deducted but the order was not placed ..

Message I received on deduction ..

Your payment(Id[protected] of Rs 1100.0 for www.scmustore.com is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

SCMU is also not responding .. Please fix it ..
Thank you ..

Regards,
HIMANSHU AGARWAL

Feb 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2577 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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I don't have found my payment receipt
attachment.
.please resend it to me details
are payment
id[protected]
I have got
success payment message
but I don't get the attachment of payment receipt
So request you please resend me my payment receipt attachment on my email address
[protected]@gmail.com
Please send it as soon as possible
Thanks you

Feb 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Bangalore, Karnataka, 560047

Website: www.payumoney. com/store/product/ a5aecf40bb4339aac621424476afbc e8

I made a payment of inr 27730 using payumoney for a training institute, the name of the institute is vellicate technologies (https://www.payumoney.com/store/product/a5aecf40bb4339aac[protected]afbce8). the payment has got deducted from my account, however i have got an e-mail from payumoney that the payumoney has failed - transaction dropped (Payment id[protected].

My amount has been removed from hdfc account, and payumoney has not yet returned my money. As this is a big amount, i am worried.

PayUMoney customer support has been notified about the posted complaint.

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R

Raju Gorige

from Hyderabad, Telangana

Jan 19, 2018

I am requesting this compliant second time please check this payment transaction ID[protected] and the payment was debited from my payumoney wallet on 04th jan 2018, 12:13pm until i dint get back money. please check this issue fastly and refund it.

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Address: Thane, Maharashtra, 421302

Website: WWW.MARKETERA.IN

Yesterday 18/01/2018 i made wrong transactionn to WWW.MARKETERA.in of rs 30000 by mistake. Iam givng details of the same
1 by internet banking rs 20000 from the bharat co op bank ltd bhiwandi at11.38.00 am trasactin id 302294 from my ac xxx6390 ref id 288350
2.. From axs bank bhiwandi ac no [protected] at1.54 pm rs10000 by internet banking ref inb54584327
Please cancel both the transactins and refund back my money. I have already informed the opposite party
Urgent please
Dr prafulla dalvi ph [protected] mail [protected]@yahoo.co.in

PayUMoney customer support has been notified about the posted complaint.

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Have booked two tickets on irctc using payubiz gateway using my PNB card and cancelled the tickets later due to some reason. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - Rs. 2630/-

PayUMoney customer support has been notified about the posted complaint.

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The following transaction was carried out to register myself as a participant in a conference. I have made a wrong payment before the acceptance of the paper. Once you cancel the above-mentioned transaction i can stop worrying about the payment. Therefore, i wish to cancel the transaction id no.[protected], so that i can make a new transaction of my choice on any day and time to the conference.

Feb 19, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

PayUMoney Customer Care's response Hi Silpaja,

This is successful via PayUmoney ID[protected], amount has been remitted to merchant. For any concern regarding, Delivery/Payment receipt/Cancellation/Refund, request you to contact merchant directly with Merchant Id[protected].

Thanks & Regards,
PayUmoney

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Address: Lucknow, Uttar Pradesh

Purchased a product from merchant name. Mr. Amit chaudhary for rs 5, 000/-. The amount has been deducted from my account on 16th jan 2018. After consecutively calling the vendor he has informed me that the money has not been credited to his account till date due to which iam not able to get the product. Payment id no is[protected]. Stockmarket help is the product.

PayUMoney customer support has been notified about the posted complaint.

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While filling online exam form through payumoney gateway on http://ubterjeep.in using ICICI bank visa debit card, the transactions failed, while money (RS 819) was deducted from my bank account.

PayUmoney Transaction Id: 18002104

I request Payumoney to please refund my money as soon as possible.
My online exam form website still showing that Fee is pending but my money is deducted by Payumoney.

Please find the attached image for your reference and the image is having the transaction id

Jan 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Address: 500008

Website: www.payumoney.com

A fraudulent transaction was made on my ICICI debit card without my authorization. I can provide the transaction id and more detail
s(if any email id is provided). The amount involved in the fraudulent transaction is Rs.4000/-. I have raised a complaint to ICICI customer care with complaint number SR[protected]. Please help me with refund of this amount

PayUMoney customer support has been notified about the posted complaint.

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I was depositing 3100 rs in my koinex account via payumoney by using airtel payment bank, the payment was unsuccessful but the amount was deducted from my account.

So this is request either deposit 3100 in my koinex account or refund it back in my airtel payment bank

The transaction held on 16/1/2018 and i am also attaching my transaction page

An early response will be highly appreciable.
Thanks

Feb 17, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

View replies

N

neelabh7

from Chennai, Tamil Nadu

Jan 16, 2018

Same case has been happened with me, amount is 10000.
Airtel transaction id :[protected]

Reply

PayUMoney Customer Care's response, Jan 17, 2018

Verified Support

Hi Neelabh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

S

Shiva Pacchi

from Kollam, Kerala

Jan 18, 2018

Month back I bought some item from club factory but they not able to provide that item so they decided to refund my money then they refund money through payu but I didn't had payu account then how can they send money through payu

Reply

PayUMoney Customer Care's response, Jan 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 122001

Website: www.payumoney.com

Sir my merchant id is 6030605, email id is [protected]@gmail.com and contact no. Is [protected]. When i logged out from pay unow application and trying to re login by otp then showing a different merchant id and my transactions of 975 rupees is not showing. And i am not able to track my transactions so what can i do. I received 975 rupees 4 day ago but not credited in my bank account. How can i recover my old merchant id and transactions. Help me

Feb 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

PayUMoney Customer Care's response Hi Subhash,

Your concern has already been raised by the concerned team the email sent by you under the case number 01841056. We are working on the same and will keep you updated time to time on the same. Revert to the email for any further support.

Regards,
Team PayU

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Address: Hisar, Haryana, 125001

Hello sir/ mam,

I had made a transaction of rs 20017.70 from my acc no [protected] account of sbi on 8 th january 2018..

Payment successful from sbi to payumoney but hasn't transferred to gju hisar for fee...

Sbi reference no
Thank you for using state bank internet banking. Your transaction ref no igacrmjru9 for rs.20017.7 on 08-jan-18 13:21...

Plz resolve it as soon as possible either pay it to gju hisar or refund back to my sbi account mentioned above...

Thanks
[protected]@gmail.com
[protected]

Feb 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected]is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6d165d43a3a857f6e265 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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This is to inform that a fake transaction of rs 15299 has been done on my credit card on 8th jan 18
Card and mobile were lost at the same time and two fake transaction of rs 15229 were done on my secondary card no - [protected] were done to mobikwk and pay u money.

Its a request to plz check and stop the payment as i have already complained to sbi credit card team.
Plz contact me if required on my ph no-[protected], [protected].

Feb 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Jan 14, 2018

Updated by Nitin Sareen Dear Customer,

Thank you for reaching out to us.

One of our awesome support representatives will personally review and respond to your concern within the next 3 – 4 working days.

Your Ticket ID is[protected]. Please note this Ticket ID down as it will help us serve you better in case of follow ups.

We assure you that your concern will be addressed and resolved speedily.

Sincerely,

Customer Support Team

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Y

yogenderbeniwal

from Indore, Madhya Pradesh

Jan 16, 2018

I have paid 7000 id[protected] un-ethically to this company and i want it back
kindly refund my amount
plz refund my amount as soon as possible because i do not want to take the services

Reply

PayUMoney Customer Care's response, Jan 17, 2018

Verified Support

Hi Yogender,

We would like to inform you that the TXN for the Payment Id 175609210 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 276505-175609210 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

B

Bhakti Deshmukh

from Nashik, Maharashtra

Jan 16, 2018

I have received that pay u money is about to shut down and I can transfer my Wallet amount to my bank account I did the same. Now transaction is displayed in pay u money but money has not been transferred to my account

Reply

PayUMoney Customer Care's response, Jan 17, 2018

Verified Support

Hi Bhakti,

Please be rest assured that any withdrawal will take 2 bank working days (Excluding Saturdays, Sundays and bank holidays). In case still, you do not receive the amount in your account, just share your updated bank statement at "[email protected]" and we shall get the same checked further.

Regards,
PayU Team

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Address: Jalandhar, Punjab, 144008

Website: www.payumoney.com

I have made a payment to Apeejay School, Mahavir Marg-Jalandhar on 09 Jan.2018 of INR.13163.60 through Net Banking portal of my SBI account. PayUMoney trans. ID:[protected].
SBI debit ref. [protected]IGACRQQJH4

Both SBI account statement and PAyUMoney received SMS shows that the amount is credited and payment transaction was successful. Still the amount is not transferred to Apeejay School payment portal and is showing as outstanding/not paid.

So, PayUMoney, kindly credit the amount either to Apeejay School (Merchant) payment portal or credit it back to my SBI account no.

Feb 15, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2018

PayUMoney Customer Care's response Dear Customer,

We would like to inform you that the Payu Money Id[protected] is successful at our end. Please get in touch with the merchant(APEEJAY EDUCATION SOCIETY) with Merchant Txn Id - b57df0e65603f9f9f66f in order to get the service delivery status at their end.

Regards,
PayUmoney Support Team

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N

Nitish Srivastav

from Muzaffarnagar, Uttar Pradesh

Jan 12, 2018

I have booked ticket and train was cancelled

Transaction id [protected]
transaction date 08-Dec-2017
refund id [protected]
refund status refunded
refund date 08-Dec-2017

money not credited to my account
pathetic service please resolve the issue as soon as possible

Reply

PayUMoney Customer Care's response, Jan 13, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi,
I made a payment to merchant british council using payment gateway payu. Transaction id igacrapil7 jan 5th 2018. Amount got deducted from my account but i got a transaction failure message.

When contacted payu regarding the same i got a reply saying the merchant was credited and the transaction was a success. So they cant help in this regard. However merchant (British council) says amount was not credited to their...

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Address: 560049

Team,

I have booked rental bike and traveled and returned the vehicle in 31st december 2017. I have transferred amount to bike rental company through payumoney. They have initiated refund amount on 1st january itself. Its not credited to my account till now. There is no transaction details in payumoney. I have transaction details given by bike rental company below.

Payment id[protected] on 01/01/2018. Please find the arn number for the refund transaction as[protected]. Request you to kindly contact your bank with the arn number.

Feb 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

PayUMoney Customer Care's response Hi,

This is to inform you that your payment id:[protected] [protected] has already been refunded by us with ARN:[protected]. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Feb 01, 2018

Updated by Dugse nathella Already i have sent so many emails to payumoney.. but no proper response.. Do u guys have any single phone connection? I have checked with bank several times.. they are saying its not a successful transaction.. Its just initial transaction reference.. Please check attached payumoney statement.. Here refund payment mode is mentioned as CASH. Why is like that? how come it will reflect to bank? And status is just showing completed? Why it is not REFUNDED?

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Z

Zeapops

from Hosur, Tamil Nadu

Jan 12, 2018

We have been following up to fix our swipe machine for past 2 weeks.
No one has reverted back yet

Reply

T

T Anilkumar

from Bhimunipatnam, Andhra Pradesh

Jan 16, 2018

Ian pay money through Manappuram gold loan app .but money is debited through pay U 204946/- from rainbow industries.transaction id: TBPPT/20180112/000NUJNY. [protected].But not credited.

Reply

PayUMoney Customer Care's response, Jan 17, 2018

Verified Support

Hi Anil,

We would like to inform you that the TXN for the Payment Id 6674249651is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: 400601

I have paid a wrong bill which does not belong to me. I would like to get refund asp. Payment id:[protected]. Customer account no:[protected]. Bill number :[protected]. Customer name : chaugule ajit parisappa. Bill date : 31/12/2017. Bill month : dec 2017. Bill group number : th043009. Payment amount. Rs 1201.00, payu convenience fee : rs 10.72.
Sir request you to refund the mount of rs 1211.72. To my bank account. This bill is not my. I am not staying there it was a mistake from my end.

Mar 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

PayUMoney Customer Care's response Dear Mr. Fernandes,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - MGL[protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com.

Regards,
PayU Team

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 146

refund not received against transaction id:- 100001125324642

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about payment

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rupees 297 deducted but test series not purchased

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money deducted but order not placed ..

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about attachment of payment receipt

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transaction through payumoney has failed - transaction dropped (payment id - 176606019)

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wrong transaction to wrong party

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refund of money from payubiz

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payumoney cancel the transaction id: 176556980 refund the amount

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vendor has not received the product even after money deducted from my account

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money deducted from my bank account but transaction was not completed

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fraudulent transaction on my icici debit card at payu website

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payment process was unsuccessful but payment was deducted

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account login problem and money is not credited my bank account

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credit of money to payumoney but not transferred to guru jambeshwar university fee

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fake transaction on my credit card

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transaction successful but merchant didn't get credited amount

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amount debited from my account but got a transaction failed message

refund is not credited..

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paid wrong bill by mistake need refund asp

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