PayUMoney Complaints & Reviews

Address: Thiruvananthapuram, Kerala, 695002

I HAD DONE A MONEY TRANSACTION WITH ANDHURIL TECHNOLOGIES PVT LTD.(BOOK MY TRAIN) THROUGH PAYUMONEY AND THE TRANSACTION DROPPED.and the transaction id is[protected].and the amount is Rs 3, 154.They have not taken any action for refund till now and it has been a month .the transaction happened on 13th august 2017.And there a no response for my mail from them.My phone number is [protected].

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by ANAND LATHA soon i have posted this complaint i got a call from [protected](bihar) number asking my debit card number and saying he is from Bank of india and is calling to do the refund.Please take action to this.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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M

Mahipal Seju

from Gurgaon, Haryana

Sep 18, 2017

I have already paid money to the merchant but didn't select the link which says share information with the merchant so the money amount is not flashing on the details of wallet. Please send transaction record or showing it to xpresslaundarymate(to which money is paid)

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

G

gatenitish

from Delhi, Delhi

Sep 20, 2017

I did payment on 15th September, and my transaction was failed.yet the amount was not refunded.and today is last date to fill my application.please refund my amount as soon as possible.

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the said payment id is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

A

Akash deshmukh

from Nashik, Maharashtra

May 9, 2018

I booked my railway ticket on 8th may for 14may's tarin by pay on delevery
But i didn't know how to pay money so please help me

And what is the last date of paying money

Reply

PayUMoney Customer Care's response, May 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Akash deshmukh's reply, May 9, 2018

Hi
I will pay my payment by online banking so plz send me the link of paying

Akash deshmukh's reply, May 9, 2018

And what is la last date of paying online

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Two days ago, i have ordered some stuff from jabong.com, my payment failed but my money got deducted from my bank account. Amount is 4386/- refund it as soon as possible. Deducted amount gone to payu_www.Jabong.com, gurgaon. Please provide details for status of refund.
Transaction i'ds are - s63935079 and s63927283, i hope you will work on it fast, thank you.

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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A

anshu06

from Bhubaneshwar, Odisha

Sep 18, 2017

Dear sir,
these people are using other's debit card, specially those of icici bank to transfer money to their own private acoount. i am aggreived of the same. INR 10000 was deducted from my account on 24/08/2017 for which i had filed numerous complaints. it is very depressing.
please help recover my money from this site.

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi team,

I placed order on site cakeatdoor.com. They provided a link to pay money through payumoney.
I selected upi payment method to pay the amount and tried to pay money through phonepe upi app. For some reason transaction got failed.
Then i retried on phone pe app, transaction got successful. Transaction id by phone pe app is p1709141257204327372591 that is paid to [protected]@axisbank.
But that amount has not been sent to the expected reciever. Kindly resolve an issue. Amount is still with payumoney but not yet transferred to merchant. There is no point of contact except email to clear such issues. Amount of rs 825 is still with payumoney. Not a single person has responded to my query
Kindly escalate this issue

Thanks and regards,
Jeeven

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Hyderabad, Andhra Pradesh, 500035

I have ordered a product from
Divisastore.com › roopmantra
Deerghayurveda for rs 500 but instead of rs. 500 /-, rs.15789. Has been transferred from my account.. And i would like to cancel the payment made through payumoney. So please i request you to solve my problem, and i would like to cancel my order, my account is nill am very in need of money

Oct 21, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 15, 2017

Updated by munnujonam Please help me out ASAP from this issue

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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M

Mahakaal shiv

from Delhi, Delhi

Sep 18, 2017

+1

A person call me and ask my bank detail including my ATM Card no. and said your payment refund if you provide me your bank detail. She mentioned herself as government officer and said your payment is struck and i[censored] want your refund so provide me your bank detail this is the requirement of new software of GST.

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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26th april i tried payment of rs 11400 through payumoney gateway to orsangcamp website but the payment failed the respective amount was deducted from my bank account but still not refunded. Bank officials have checked all the details of payment and they advised me to contact payumoney please check further details about my payment and refund me my amount.

Payment i'd[protected]

Transaction dstails

Source reference i'd[protected] source payumoney payment mode sc amount 11, 400/-

Nov 1, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by Khushboo Bhavsar Date of transaction is 26th April 2017

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Jabalpur, Madhya Pradesh, 482004

Website: www.mpez.co.in

I paid electricity bill but because of low connectivity i think transaction failed.
I am providing you attachment as a proof.
Please return failed transaction amount 3219.00
I paid electricity bill but because of low connectivity i think transaction failed.
I am providing you attachment as a proof.
Please return failed transaction amount 3219.00

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by prashantkharche [protected]IGACACUUG6 - this is reference number

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Tirupur, Tamil Nadu, 641604

I booked rail tickets through irctc and the gateway i have chosen was payumoney, i have cancelled the tickets and in the irctc site it is showing that refunded to bank and in the place of bank it is written as - payumpp and status showing refunded, the transaction is [protected] andcancellation id is [protected]. When will my refund be credited to my bank account through which i have made the payment originally.

Oct 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Sir maine card no_607264 *7377 date[protected] time -1:55pm payment id[protected] ko bihar police exam form ke liye transaction kiya tha jo failed ho gaya tha aur mere account se balance kat gaya tha jo refund ab tak nahi hua please sir refund my balance immediately sir please help me, maine kai baar mail kiya hai sir aur back msg v aya tha ki 3-4 working day me refund ho jayega lekin av tak nahi hua hai sir help me plz sir plz

Nov 5, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Bangalore, Karnataka, 560067

Website: PayU

Hi,
We got a fraud call from [protected] on 12th september 2017. They stated that they are from sbi bank and got are debit card details. After that they transferred a sum of total 14999 rs. (One 9999 and another 5000) to payu through sbi debit card by online transaction. The card number ends with 5374. I have already filed fir. I urge you to refund the money as soon as possible.

Oct 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 144410

Website: [email protected]

I am paying the electrocity bll on meter no n35pi660025w coustmor name
Jagar ram and the tragaction no pyu[protected] i paying your ammount 694 but i have not given a recipt plz i give
The recipt for you my connect no [protected] my name is kamal kumar sorry my email id is wrong and my right id [protected]@gmail.com you send me mail on this id plz urgent email to me i request for u
Pay bill dated on a 4 sep 2017
My gmail id [protected]@gmail.com

Oct 20, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by guru kirpaenterprises I am paying the electrocity bll on meter no n35pi660025w coustmor name
Jagar ram and the tragaction no pyu[protected] i paying your ammount 694 but i have not given a recipt plz i give
The recipt i do three time mail in [protected]@payumoney.com but you dont responce for me the recipt is vary urgent i send me a past electrocity bill recipt nd other my payment is refound for me

Verified Support

Sep 19, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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J

jay kumar 298

from Delhi, Delhi

Sep 13, 2017

Issues.
Booking hotel in manali date 13/aug/2017 booking amount is 850â‚¹ payment my credit card by payu site's.
Amount is cut my acount but not'a book hotel.

Hotel booking site's is make my trip

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

F

Farhan Ahmed Nadaf

from Puttur, Karnataka

Sep 13, 2017

By mistake money paid to vtu belgaum without knowing the details. I want my money to be refunded soon as early as possible. It is the hard earned money by our parents
This payumoney can't grab it soo easily
I had registered a complaint in their official website they said they'll get back in one business day but they didn't respond it

Reply

PayUMoney Customer Care's response, Sep 19, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

A

Ajinkya Aglawe

from Chennai, Tamil Nadu

Sep 15, 2017

Oh have pay the fees of my exam fees then exam fees cut from bank account but they show failure payment transaction I'd 21527

Reply

PayUMoney Customer Care's response, Sep 28, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: New Delhi, Delhi, 110083

Dear sir,
I have use payumoney gateway to for making a payment but again the amount deducted from bank but not credited to other account. The description are given below.

Payment id: 8589717
Amount : 14, 984.33
Pti : [protected]
Status: y
On the first it show that status is ok and after the in second screen it show a error " we are sorry but the transaction was failed, reason : bank was unable to authenticate.
Please help me and give me reply asap.
Thanks.
Salman khan
+91-[protected]

Oct 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Jaipur, Rajasthan

I did not get my pay receipt as well as message... Kindly send my pay receipt and message also...
Please accept my request i m very worried about it.. I just want my pay receipt on my gmail id.
Hope u will send require details on my id and on my contact no. Very soon.
My contact no. [protected]
Gmail id. [protected]@gmail.com
My transection id no. E907049baf8aef1586d1
Thank u so much

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: New Delhi, Delhi, 110092

Dear payumoney team,

I have done patment on[protected] for my den account but it has not been done to den account. I made through axis credit card it has been debited from my account.
Trasaction id reference of axis bank credit card is[protected] and amount is rs 2751.
Plz refund money against complaint..

Regards,
Parvindra pal
[protected]

Nov 5, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN[protected] has been refunded from our end. You can contact your bank with ARN 74931977256000000092113.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Pauri Garhwal, Uttarakhand, 190009

I purchased a product from healthxp.in and it was canceled due to delievery not available in my region. The money was paid through payumoney. For refund they told me to wait 3-5 days. But i still haven't received my money back. The payumoney payment id is[protected]. I called health xp couple of times but the issue wasn't resolved and also emailed payumoney but they didn't reply.

Nov 2, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

Your transaction id's[protected] has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Indore, Madhya Pradesh, 452016

I was about to do my 2 train tickets from bpl to vsg on 2nd september 2017... As my bank was not mentioned in debit card folder of irctc... I did my transaction through payumoney portal, where my money was debited from my bank but didn't issued any ticket... Neither my money was refunded... Payumoney customer services are also not responding...

Please check the details and try to refund my money to my bank.
Transaction details:-
I'd no:-[protected]
Totally disappointed with payumoney

Oct 15, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Patna, Bihar, 800023

Website: www.csbc.bihar.nic.in

I paid the registration fee of bihar police constable vacancy amounting rs. 500.80 through pay u money on 29.08.2017 at 11:18 am. The transaction id is s16610060. But my transation showed failed and amount had also beed debited. A massage came that the money will be refunded but till now my money has so far not been refunded. Please look into the matter.

Oct 15, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 600096

Website: www.payumoney.com

I had made a transition to transfer on "transferred to the bank" in payumoney,
I entered wrong account number (Which is not exist - because i missed entering tow numbers)
Amount is deducted and showing success - i am trying to contact via email, no one is getting replay [protected]@payumoney.com
There is not even customer care access to this site,

Date of the incident: 04 sep 2017 02:56 pm
Payment id is not showing in the list,
Amount rs 2331 is deducted and status of transfer is showing success

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Oct 27, 2017

Updated by Sandeep Naidu Pinninti Amount came back thanks for your support

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Address: Jabalpur, Madhya Pradesh

Website: www.shaadimubarak.net

I got many calls on my number to sign up for personalized matrimony services from one of the http://www.shaadimubarak.net/ agents. (Agent name akansha singh mob: [protected])

Contact details of the site.

Shaadi mubarak, j. P. Corporation solution infront of gorakhpur police station, satya villa apartment, 3 rd floor, flat no 18, jabalpur mp mob: [protected]

Assuming this is some valid matrimony site i signed up for services and paid rs 7775 for 6 months of personalized, assisted matrimony services using
Payumoney payment gateway
But, after they got the money, they disappeared and are not taking any calls or replying to my messages. Phone number mentioned on the site is always switched off. Basically, i'm not getting the services they promised during calls. I feel people behind this site are a big fraud and payumoney is supporting them.
Merchant name jp corporations and solutions. Payment id[protected]
Payumoney should refund my money and shouldn't support such fraud companies.

Oct 13, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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P

ParagPanditPune

Aug 2, 2018

Akanksha singh (+91 [protected], +91 [protected] [protected]@gmail.com) from shaadimubarak.net had contacted me online regarding matrimonial services.
I paid shaadimubarak.net rs. 10, 890.90 towards membership on 12/02/2018.

Immediately after receiving the money, the agent disappeared.
I have not received any website id, personalized services, not even a profile was created after paying for membership since february.
Nobody else contacted me from the agency for over 6 months and they are refusing to refund money and are not answering emails and phone calls.

Akanksha singh (+91 [protected], [protected]@gmail.com)
Shaadi mubarak online
Mobile no : +91 [protected], +91 [protected]
Website : www.shaadimubarak.net
Email : [protected]@shaadimubarak.net | shaadimubarak. [protected]@gmail.com
Address : gorakhpur police station jhonson tower satya villa apartment flat no. 18 3rd floor, jabalpur (M. P.)
Account name : jp corporation and solutions
Account no. : [protected]
Bank name : punjab national bank
Ifsc code : punb0660400

Please beware! This is an online scam. Don't lose your money to them.

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Website: Pay U Money

I have made payment of rs. 2684.28 through payumoney vide transaction number[protected] dated 17/07/2017. I have received mail immediately through payumoney buyer care. That "we regret the inconvenience caused to you. We wish to inform you that your payment id:[protected] with delhi jal board has failed. We have not received funds for this transaction. Your bank will process auto refund within 3 to 5 working days (Excluding saturday, sunday and bank holidays) from the date of transaction. You may also contact your bank regarding the same." but as per mail received from axis bank malviya nagar branch ""as per the confirmation received by the biller, the enclosed transaction has been successfully updated with them, hence no refund is applicable. Prn : juti[protected]". I have sent so many mails to payumoney care but till time no response.

Oct 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: 560093

Website: www.drcopper.in

Hello Sir\Madam,

I had ordered combo of two copper water bottles through https://www.drcopper.in/ on 4th September, 2017 and payment was done through payumoney gateway. Order placed successfully and but product is not delivered yet and there is no status update about product delivery in their website.

Order details are as below:

Order Id: ORD17093211
Merchant Name: MSR INDIA LTD
Payment ID:[protected]
Merchant Order Id: 45d9e9501d1a9b01c1cf

Please solve the issue as soon as possible.

Regards,
Naveen
[protected]

Oct 17, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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