Hello Sir, On 14th Dec 16 at Morning I got a call from Travailing Trip executive " Singh" about their holiday package and one assured gift (Samsung J7 ). Total payment amount was Rs. 9966 (Rs. Nine thousand nine hundred sixty six) and they told me that this is today offer so book that package today. They also send me mail about package and assured gift. I booked the package through Payumoney ( Payment ID:[protected] Merchant Order ID:[protected] Merchant Name: TT Solutions ) same day and transaction amount was 9966 Rs. At the time of payment one executive ( Singh) was on call with me. After successfully payment they are not sending me the welcome kit and assured gift even after more than 20 days spent. I called them more than 100 times in last 50 days regarding this issue but every time their response was unsatisfactory. They did not provide me any tracking id about my courier (which was selected by DTDC) Every time their executive told me some aeccused like Server is Down/In a meeting/wait for today/wait for 2 hr I have call so many time on her mobile to they inquiry mail address but none of them replied. after that thier contact number permanety off, again On dated 28th feb 2017 call received from holiday square company and said that your booking amount to be refund today so please click on given payumoney link & i do the same, again my 9966 amount debited from my account ( Payment ID:[protected] Merchant Order ID:[protected] Merchant Name: Holiday Squares ) again he said this amount block trasaction not complete he send another payumoney link again my 9966 amount debited in my account ( Payment ID:[protected] Merchant Order ID:[protected] Merchant Name: Holiday Squares ) so my total RS - 29898 /- amount debited from my account through payumoney so i request you to please refund my amount through this account & help me, - Company Name: Holiday Squares Website - www.holidaysquares.com Payumoney Payment ID[protected] &[protected]. Their contact No[protected], [protected], [protected] Email Address - [protected]@holidaysquares.com, [protected]@holidaysquares.com, Please take an action with such kind of company or help me to get my refund.
My Detail
Adinath Garje
Pune Maharastra
[protected]
May 2, 2017
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2017
PayUMoney Customer Care's response Hi,
We would like to inform you that the TXN for the Payment Id[protected] and[protected] are successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer
Regards,
Team PayU
Mar 23, 2017
Updated by Aditya Garje Till date no response from this merchant, please look in to the matter other we can take police department help resolving this issue,
Verified Support
Apr 01, 2017
PayUMoney Customer Care's response Hi Anshu13,
We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.
Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer
Regards,
Team PayU