PayUMoney Complaints & Reviews

Address: Jalandhar, Punjab

I paid my reappear exam fees of LOVELY PROFESSIONAL UNIVERSITY the trasaction as done via Pay u money gateway on 8 FEB 2017 The first transaction got failed leading to debit an approximate amount of Rs.1063 from my state bank of hyderabad account. The Pay u money for the transaction id is 514711_[protected] My bank details are as follows: State bank of hyderabad account no. - [protected] Account holder: KADIYALA PAVAN KALYAN Savings account vutukuru branch IFSC code: SBHY0021647 Kindly refund my amount back in my account as soon as possible.

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Address: New Delhi, Delhi, 401105

Website: www.thetripplaners.com

They called me on 21 jan 2017 and sold a travel package with 28 days refund policy and a mobile phone as gift once I brought they said the gift is posted which I did received but it was a school bag worth 180
So I called to which they said that was just to confirm my address and now they will post the mobile

As that did not come I called them again

but now they are saying you can only get gift once my 10 friends buys the travel package from them.

So I wanted to cancel the trip to which they are saying Non Refundable

This is complete case of fraud and cheating.

PayUMoney customer support has been notified about the posted complaint.

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S

sambobby

Jul 28, 2017

i am facing the same issue and they did the same with me as well, i m asking for bookings but they always say that booking are not available for your dates ( [protected]@gmail.com )

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PayUMoney Customer Care's response, Jul 31, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

R

rahul kumar reddy

Sep 5, 2017

Hi paumoney Team,

am also facing the same problem and need your help in getting my amount back.

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PayUMoney Customer Care's response, Sep 6, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: New Delhi, Delhi, 110014

Website: asi.payumoney.com/#/Common/Booking/Index

Dear Sir / Madam,

On 08th November 2016, i tried to book Humayuns Tomb Tickets at https://asi.payumoney.com/#/ for my clients.

I tried to book the tickets twice - my card was charged twice but tickets were not booked and card was charged.

1st amount : INR 3043.75
2nd amount : INR 3043.75
Total INR 6087.5

Note: Please refund this amount with immediate effect and this has been a fraud and if within a week it is not credited into my account, i shall then raise the complaint to consumer court.

Nanda Rawat -[protected]
nanda.s.[protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

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Dear DR. KASAT CHANDRAKANT RAMNIVAS
Thank you for paying with PayUmoney. Your Payment has been successfully processed.
Merchant Name: INDIAN MEDICAL ASSOCIATION GUJARAT STATE BRANCH Order Amount: Rs 2000.00
Payment ID:[protected]
Merchant Order ID:[protected]da91a35d
Payment Summary Amount
NET BANKING Rs 2000.0
Amount Paid Rs 2000.00
Payee Info
Merchant Transaction Identifier
[protected]da91a35d
You can view the transaction details anytime from PayUmoney dashboard.

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Address: Kozhikode, Kerala

Yesterday[protected] i am boking 1 Train ticket.but i am not received stil now.Rs 3414 gone from my bank account. Please give your customer care contact number.I am very helpless.Please canceling and refund my balance at the earliest.please take necessary actions.
Thanking you
Payment id :[protected]
Marchant order : 852813
My cntct No:[protected]

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S

Suneeti Mohanty

from Dimapur, Assam

Jan 30, 2017

Rs 504 has debited from my account (acc no=[protected], SBI BBSR), while I was doing a payment through online(PAYU MONEY) by my sbi atm card.(payment id[protected], Date-22 Jan 2017).money has not been refunded yet.

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A

abubakar siddique

from Kollegal, Karnataka

Feb 9, 2017

I did not get a proper fee receipt due to your software problems.

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Address: Gurgaon, Haryana, 122002

Website: Shine utility

I have just made the payment to Shine Utility Software developed by softech. Amount of Rs.1000/- has been deducted from my account. The message from the bank confirms it. But pay says, transaction is failed. Therefore, kindly refund the amount of 1000/- deducted by Pay U from my a/c. I have confirmation sms from Axis bank.
Your a/c 00092649 is debited Rs 1000 on[protected] A/c balance is Rs 2359.77 Info: INB/[protected]/PAYU.IN/Shine software

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Address: Madurai, Tamil Nadu, 625016

My name is KOCHADAIMUTHU G and I have made wrong online transaction for Rs 3000/- (Rupees three thousand only) through ICICI Bank, KOCHADAI branch, Madurai (TN) A/c No[protected] to PROFIT GURU company vide Reference ID : [protected] dated 25 Jan 2017. May I request to refund the amount please. My email : [protected]@yahoo.in.Contact No is [protected]

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J

jaimin radadiya

from Coimbatore, Tamil Nadu

Feb 6, 2017

I odered to applepromostore by pay u money but now there is no detailed me of my order and no site of apple promo code its a big fraud i want my money back

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S

Square

from Tirunelveli, Tamil Nadu

Feb 6, 2017

Merchant id [protected]
Payment Id[protected]

I hav not received the product. No updates from merchant

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Address: Chennai, Tamil Nadu, 600001

Website: akgems.cin

Please don't go with payumoney payment gateway they are cheating by getting money from people kind request to people who buy payumoney. intially I have used free payumoney then a person called me govardhan sharma from payumoney said me to get payu biz which is premium you get .75 on every transaction later I said okay and paid 11k for him through payumoney later few days said to sign and send the document I have sent it after few days no one is picking my call and still the payment gateway is not activated yet I want my money refund unless I file a case 138 act and 420 act.

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N

nitin@*

from Nawanshahr, Punjab

Jan 31, 2017

I pay my bill through of eletricity bill thrught (pspcl) by using payumoney...but the transction has been cancelled but money is debited from acc... pls refund iit

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My transaction made on 20 Jan 2017 of 5960 rupees with zoom car. Money was deducted from my account but transaction was unsuccessful. Money not refunded till date. Please refund my money as soon as possible. My transaction I'd was INB/[protected]. My account belongs to axis bank. I made this transaction on 20 Jan 2017 with my axis bank account in online banking.

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Address: Guntur, Andhra Pradesh, 522101

Website: aponline.gov.in

My transaction made on 11/01/2017 for an amount of Rs. 653/- towards the
payment of electricity bill on aponline.gov.in website has failed.
and the amount is debited from my SBI account.
even now my amount is not refunded.
transaction id in SBI is
TO TRANSFER
INB AP Online TECH_APO Payments - [protected]IGAAPDMHS1

kindly take some necessary action

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Address: 797001

Website: Perfumery.co.in and Payumoney

I ordered a perfume from Perfumery.co.in on 09/01/2017 and payment was made to Xeryus Retail Pvt. Ltd through Payumoney. Since the seller did not shipped my order nor gave any information from their end for over a wee, I approached Payumoney on 17/01/2017with my complaint and requested them for a refund. But they suggested that I should contact the merchant to resolve the issue. Accordingly I followed their advice and tried to contact the merchant but to no avail. Again I approached payumoney with my problem and asked them to make the refund . This time they said that they would co -ordinate with the said merchant and gave assurance to update me with further information. However till date, I am not getting any information from them either. This is day light robbery and downright despicable. Please help.

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S

sachivtea

from Noida, Uttar Pradesh

Jan 23, 2017

Sachin goel
Mobile no:[protected]
refund not reflecting in my wallet(by dominos)
Email: [protected]@gmail.com

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S

sumitae2002

Jan 25, 2017

According to WIWIGO (https://www.wiwigo.com) refund process was initiated on[protected]... and supposed to done in 4 -7 working days ... as of now (24-Jan-2017) i have not received anything...

Note:- Find the attached photo sent from wiwigo for confirmation for the same.
You can contact me on [protected]@gmail.com

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Address: Lucknow, Uttar Pradesh, 226016

Below massage received from PayUmoney-
Dear 43f50a7360bdc0d6bf23

We regret to inform you that your transaction through PayUmoney has failed.

Following are the transaction details:

Merchant Name LIC HOUSING FINANCE LTD

Payment Amount 13012.00

Payment Id [protected]

Merchant Website/Store www.lichousing.com

Date/Time of Payment [protected]:20:15.0

Failure Message

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A

Aadibisht1

Feb 12, 2021

Refund Required

Below attached screenshot of transaction of Rs 21039/- for payment of home loan through the customer login account in LIC HFL using SBI net banking was done, for which transaction failed message was shown but amount was deducted.

So refund is required on urgent basis

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PayUMoney Customer Care's response, Feb 13, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via payment Id - 407513164 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.

Regards,
Team PayU

A

Aadibisht1

Feb 12, 2021

Refund Required

Below attached screenshot of transaction of Rs 21039/- for payment of home loan through the customer login account in LIC HFL using SBI net banking was done, for which transaction failed message was shown but amount was deducted.

So refund is required on urgent basis

Reply

PayUMoney Customer Care's response, Feb 13, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via payment Id - 407513164 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.

Regards,
Team PayU

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Address: 700097

Website: www.paypointz.com & www.finopaytech.com

I have been deceived on 9/1/2017 by an amount of Rs.15000 from a fake call on behalf of SBI Credit Card. Transaction id- 000429 for Rs.5000 & 0000015 for Rs.10000. On investigation from UP Cyber Crime Cell the name of the beneficiaries have been traced and the id's of the fraudstars have also been traced.
PAY U ID -[protected]; www.paypointz.com & [protected];www.finotech.com- these are the ids of the fraudsters.
Following are the beneficiaries:
1)Rakesh Shetty- contact no -[protected];mail [protected]@paypointindia.com
2)Garima Kaushik-contact no-[protected], mail id-gaima.[protected]@finotech.com

Kindly help me to recover the money. My contact number is [protected]

Thanks & regards,
Subhadeep Nandi

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Address: Pune, Maharashtra, 411061

Website: www.payumoney,com

I booked a oppo f1s 64 gb on payumoney but today when i went to collect the parcel the product was LYF water 7 which states COD tracking no [protected] from delhivery services, A completely different product
Paid by: Sachin Savera
Paid to: deepak kumar
Payment ID:[protected]
Transaction Added On
Source Reference ID
Source
Payment Mode
Amount
[protected]:49:33
[protected]
PAYU
CC
13, 349.00

Completely Fraud
my email address is sachin.[protected]@aol.com

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Address: Ranchi, Jharkhand, 834003

My son ayan asif studing in 6th std st thomas school dhurwa ranchi jharkhand. .i have paid school bus fee through payumoney on 07/01/2017.total bus fee was due for four months that is nov, dec 2016 and january, febuary 2017. the amount due to be paid was INR 4283 . i proceeded through to pay that due but unfortunatly the said amount was deducted thrice from my account.payment bill no. is[protected][protected][protected]. kindly refund the excess amount INR 8566 to my account earliest possible .

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Address: Gurgaon, Haryana

Website: PayUMoney

Hi.
On 28th september 2016 I made a transaction of Rs. 399.00 through PayUMoney. the transaction failed due to some reason but the money was deducted from my bank account.
On inquiring with bank they said that transaction was successful from there end.
Therefore kindly refund my money as soon as possible.
I am sharing below the transaction details please look into it.
POS PRCH
POS[protected] PAYU MONEY GURGAON

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L

lovedeepsinghnagi

from Mohali, Punjab

Jan 16, 2017

[protected] iam paying electricity bill time My bank trasaction has completed but my electricity bill was not paid.plz tell me imdiately .i am feeling worry .my payment id no[protected].

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B

Basavaraj S Yaligar

from Mysore, Karnataka

Jan 16, 2017

Please help me to get my login ID and password [protected] call back. Kindly help me out.i am the coustmer of payumoney but I has changed my mobile and unable to access my account so kindly assist me in recovering me

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Address: Bangalore, Karnataka, 560061

Website: PayUmoney

Today 4/1/17 I have made net payment to 2 BESCOM bills, one for Rs.765.00(Rs.770.75 with convenience charges-consumer no:[protected]) and Rs.420.00(Rs.425.75 with convenience charges-consumer no:[protected]).The amounts has been debited from my S.B A/c with Corporation bank & have received SMS confirming the same.But PayUmoney statement shows the transaction for Rs.420.00 as failed.Do ensure correction towards this.Do reply & confirm by mail to my e-mail ID.My contact no is:[protected]

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V

VIkas Raj Srivastava

from Samastipur, Bihar

Jan 9, 2017

My electricity bill was not paid but my balance deducted fromy my account. please refund my cash .
Date[protected]
consumer id[protected]
refund amount-rs7633

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K

Keerthi Chandra

Jan 9, 2017

Purchased shoes two months back, quality issues. Asked for exchange, no response from them.

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Address: 560066

Website: [email protected], Wisemart shoppig HUB

Hi PayUmoney team,

I have oredered one product in WISEMART in 29.09.2016 and My order id:
[protected] but my order not yet delevired can please rise the complaint of WISEMART marchant and help with me.

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Address: New Delhi, Delhi, 110017

Website: PayUMoney

After repeated complaints about this matter my problem has not been resolved. My machine has stopped accepting international credit cards, it used to previously. I am assured the problem is resolved but the problem still persists.
My complaint #PUMMER-341833 made on 30th December 2016
My earlier complaint is #PUMMER-336204 made on 22nd December 2016
Many others have been made by phone but there is no follow up or confirmation.
I need my complaint to be resolved at the earliest.

Aug 16, 2018

Complaint marked as Resolved

Resolved

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K

K.N.S.Reddy

from Bengaluru, Karnataka

Jan 2, 2017

I have paid Rs.1150 for purchase of terifrac injecting pen on 22nd. So far, I ave not received the pen. Please inform when you will send the pen.

K.N.S.Reddy.

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Address: Kolkata, West Bengal, 700042

Website: getantivirus.in

As per the last transaction i did in january 2016, after i get the product u will release the money from my account. but without receiving the product you released the money and no option for refund also. merchant is supposed to deliver the product in my mail as on immediate basis since it is a digital software purchase, means i will download from the link provided and the activation key will be mailed to me. Merchant says they will deliver tomorrow which is not acceptable for digital software purchase. so I want a return on immediate basis & without checking from me how could you release the payment since product is not delivered.
Payment ID:[protected]
Merchant Order ID: 34be826d8d3f9638022d
Please do the needful on urgent basis.

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S

Sachi Lucky Rana

from Jalandhar, Punjab

Jan 2, 2017

I have book rail ticket in makemytrip and after select the money option debit creadit mobile wallet i was choose mobile wallet. Than option payu money i was fill my acount no all proces but my ticket is not book payment full to full cut ticket according 380rs cut in my account and i cnt check my ticket what? booked or not

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N

naveen219

from Gurgaon, Haryana

Jan 5, 2017

Gm sir and maden . I am using the pay money aap . I have one pribkem .the prevcious day i have one tractions in my account. But money is not recive. My contact number is [protected].

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R

Raja Danish

from Ahmedabad, Gujarat

Jan 11, 2017

My payment id is[protected]
I recharged my electric bill but i recieved no messeges from payumoney my phone number is [protected] please send my payment details as soon as possible...or please send my details to my email address [protected]@gmail.com

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 170

Amount got debited but transaction failed

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T. P solutions www.thetripplaners.com

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Amount charged for monuments fee but not booked

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Money didnot reach to the IMA account, but deducted from my account.

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Ticket not received

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Refund of my transaction to softech/shine utility

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Wrong online payment

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I have been cheated by Payumoney

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Zoom car refund

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Tranaction failed, money not refunded

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Refund not made

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Transaction failed but amount has deducted from account

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Sbi credit card no 4377485656379336 fraud

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Product Booked Item but a different product from home shop 18

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Excess payment

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Transaction failed but money was deducted and never refunded

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BESCOM bill for Rs.420.00 along with convenience charges debited from my S.B A.C. with Corporation

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My Product not yet received Order Date Status Total #6630 27/09/2016 Processing Rs.5,299.00 for 1 item

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My credit card machine isn't accepting international cards

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Unauthorised payment clearance but product not received yet.

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