PayUMoney Complaints & Reviews

A PAYMENT OF Rs.1056.00 was debited from my credit card of ICICI BANK on 7th October 2016 towards payment for sending gift to my son thro' INDIA GIFT PORTAL.
THE MONEY WAS DEBITED BUT THE ORDER ON THE FIRM COULD NOT BE CONFIRMED AS SOME PROBLEM AROSE FROM YOUR SIDE.
TRANSACTION REF. 74678446282216085510321.
IT WAS MENTIONED THAT THE MONEY WOULD BE REFUNDED, BUT MORE THAN A MONTH HAS PASSED BUT MONEY IS YET TO BE REFUNDED.
PLEASE CHECK AND REFUND MY AMOUNT OF Rs.1056.00 immediately

Please be aware while transacting through Payumoney because if the merchant registered with Payumoney do not refund the money Payumoney do not provide any refund and do nothing from their side for the custumer.
I paid Rs.30000 through payumoney to letsgotrips.com for Andaman trip on[protected] and merchant provided only hotel details and told will provide flight details in next 4-5 days but when I call after 4-5 days his mobile was coming switch off so I approached payumoney for the same and meanwhile confirmed from hotel about booking so it was not booked so I asked payumoney that the merchant letsgotrips.com is fraud and is registered with payumoney so payumoney should refund my money and recover it from merchant. After that I received call from merchant on[protected] that he will refund the full amount within 7-10 days as per company policy but now it has been more than 20 days when I call merchant no response and payumoney is telling as your amount is settled please contact with merchant.
As I trusted payumoney with the transaction, I want refund from payumoney as merchant is registered with Payumoney.

I haven't received the refund of my last failed booking. please look into it at the earliest.
Rs :1250
It was for a bus booking on date 7thoct, 2016.
Payment : online banking :sbi (transaction igaaawrfb1)

Here is the details:-
7 oct 2016 7 oct 2016 to transfer-inb payu
Payments private lim -
[protected]igaa
Awrfb1
Transfer to
459
1, 250.00

Hi Team,

We had raised a ticket requesting to change the domain name from www.shrilakshmichitramandira.com to www. srilakshmichitramandira.com, the issue has not been solved yet. Its been 20 days we raised the ticket, we are unhappy with the response by the team.

The technical team says they have already passed the issue to business team, but we haven't got any response from business team.

Kindly solve the issue as early as possible. We are facing lot of problems without payment mode.

Further to your reference we have attached the screenshot of the problem faced.

Inabove regards i had purchase 1 mob. ph.of samsung co.costing abt. rs 11000.i and my wife clubbed our jp miles and ordered for mobile.remaining amt was transfered to concern agency from our saving a/c.but by mistke amt of rs 4000/00 also was tr. to payu in more. now we have to take back rs 4000/00 from them.since last 76 days we are providing all details but no responce is given from them, lastly yhey asked for my debit card detail. i think some malish intentation is there.how can a big co. like this is making peoplefoolish.it is afake co.hoping a favourable reply. regards from ismail patel.

I am book from ts sand. Money also payed.. But not booked my ts sand.. So pls return money to my account.. Otp for transaction payu india is:71887009
Please contact my no: [protected]
My name is ramesh chinala
My bank account no [protected] state bank of hyderabad, choutuppal branch... Please help me sir, return to my account in bank balence.. Please contact with me..

Merchant order id
4987298
Txn date 11 oct 2016

I m booking redbus ticket from payumoney wallet but txn was failed and my 234.95 amount has been debited from my act and still not received the amount yet in my payumoney wallet or in my bank account
My registested mail id is [protected]@gmail.com

I m thinking it will automatic refund for this I wait for 12 days but still i not get my refund amount yet

Payment id[protected] amount 1497.13 not transfer my bank account 21 day passing still i am waiting my refund amount please solve this matter merchant order id pydc 16348659 for electricity bill payment aponline limited aponline refunded payumoney paymentgateway i am submit my complaint [protected]@payumoney ticketno.897096 dt 05/10/2016 again ticket no. 905546 dt.16/10/2016 ticketno.910399 dt.21/10/2016 every time asking give some time...

It is for your kind information that i had purchased few sports items for my son online from meerutsports.com on 12/08/2016 vide order no.[protected] for the following items:-

1. Sg nexus cricket batting legguards boy's size;
2. Sg ecopak cricket kit bags

After that i had called several times regarding status of the order to their helpline nos., but none of them satisfactorily replied.

Then i contacted the gateway partner payumoney through which i had paid the amount for the products online. After that they requested me for the following:-

Dear buyer,

Greetings from payumoney.

We request you to share the bank details so that the merchant can initiate the refund.
"name (as on passbook) :
Account number:
Bank name and branch:
Ifsc code: "

Regards
……………………………………………………………………�...⇄

Kusamlata sehrawat

Accordingly i had provided all the information sought for and an e-mail, on 5 sep 2016 5:57 p.m was sent to me from their end which is as follows:-

Under payu money buyer protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 2 business days of this communication.

Payment id:[protected]
Amount: 1224
Customer email: [protected]@gmail.com
Comments: product not received

Regards
Kusamlata sehrawat
Dispute resolution team

In the mean time several times they had informed me that the money will be in my account within 24 hours.

But till now the amount was not refunded.

Now you are requested to help me out regarding the matter.

I had paid through payumoney for a bike rental service called royal brothers. After that the deposit was supposed to be refunded to my account by payumoney. I received a message saying that the refund has been initiated and will reflect in my account within 3-5 working days but it has still not been transferred to my account. The transaction id for the refund is[protected]

Today is the last day of my homeguard form. My payment is not cleared by you.. Please clear it earlier as possible. Actually, i submitted my mode of fee payment through payumoney by axis bank account on 14th oct 2016 but still also that fee payment is not clear by you my fee payment and my payment id is[protected] and sbi bank transaction reference no is - inb/[protected]/payu.in/fee

We cannot make transaction above Rs.1000 . we have integrated password and user id provided by your Payumoney team but still our clients cannot make transactions above rs.1000.As well when we send email invoice there also transaction beyond Rs.1000 are not done
Also we were suppose to get call from your head team but there is no response for the same.'
kindly look into this matter at the earliest

Hello

We have swapped a card against the bill for booking of flight ticket & hotel booking charges. The amount has been debited from my customer's account but the same amount is not credited in my account. When i contacted payu money they told that the amount is on hold for 4 months. I want to know that is there any such guideline from rbi to hold the money for such long time.

I am the seller in payumoney. I will contact in morning one id key manager
Rajesh sing. They are hold our amount.
I will discuss lot of times merchents department. They did not helping anything. They talking so rudely to the customer... Vivek yadav.
I am contact to rajesh sing in morning 10:40 am 11:20 am he did not responding my call. Further again they asking lot of question. Because we are give all the details same they told not possible we cannot help you. Same answer i am geting from key manager rajesh sing.

Hello Sir my registered email Id is paul2723682gmail.com and my name is pravin...today i cancel the redbus ticket that was i paid via payumoney and now i got refund in payumoney wallet rs226.1 but that money i want to transfer in my bank ac or any other wallet...b'cose payumoney has no more for use that amount...so please help me and i want to transfer that amount in my bank...so what shoud i do?

Order[protected] and[protected] of Rs. 986.51 on 2oct2016 wasn't successful and I have cross checked with the merchant www.tripleplay.in and they do confirmed it.

But, payu is fraudantly saying that it was successful transaction.

I want to raise refund dispute and challenge buyers right to invoke immediately.

Please resolve it at earliest.

Regards
Ashish

Please return my amount Rs.533.82. Train ticket not confirmed but you trasfer the money in my account.please return my amount.I booking train ticket but tickets not confirmed but you credit my account money.please return my amount. Why you collected my money before train ticket confirmed.quickly returned my amount.Please return my money. Please return my amount

Today is the last day of my mba form. My payment is not cleared by you.. Please clear it earlier as possible. Actually, i submitted my mode of fee payment through payumoney by sbi bank account on 27th sept 2016 but still also that fee payment is not clear by you but i received the message of sucessful completion of my fee payment and my payment id is[protected] and sbi bank transaction reference no is - igoctydga7.

OMSI: Order# 707558, paid online 1600.14 INR via hdfc netbanking for Thyroid Energy on 20/07/16, they excuses product was out of stock and will come from US after deny refund as they have ordered their product. At last after 2 months long time they ready for refund on 09/16/16. They mailed me snapshot of my refund done on 09/19/16 of about 1543.00, but I have never received any money. One thing more why there is settlement amount charge. I need my full money back and even pently to OMSi as they made me wait for two months.

Please check and refund me by today itself.

Parveen Kumar
[protected]

I got an offer of Special Holiday Package from Travel gurus India.com (Travel gurus India Pvt Ltd) for 4 Nights and 5 Days for 4 persons. They asked me to pay Rs.9, 999/- to avail of the offer. They also told me that if I paid them the amount by 07/09/2016, they will give me a Laptop as a Gift. I browsed through their website and found that they receive money through "PayUmoney Gateway". As PayUmoney is a secure payment gateway, I trusted the genuineness of Travel gurus India Pvt Ltd and paid Rs.9, 999/- through the PayUmoney link provided by the company on 07/09/2016 vide Transaction ID[protected]. Thereafter the Travel Company insisted that I should release the payment. I was not sure what to do because the PayUmoney Link displayed the Payees name as Santram. I, therefore, sent a mail to PayUmoney through their Buyers grievances portal to know about the difference in name which they did not respond. In the meantime, the Travel Company repeatedly reminded me through phone calls and email to release the payment confirming that the money paid by me through their link with PayUmoney is received in the name of their Director Mr.Santram. I, therefore, released the money on 09/09/2016. As there was no further compliance from the Travel gurus India Pvt Ltd, I sensed some thing foul. They are no more available for contact either by email or phone. I also informed PayUmoney about it but without doing any verification of the genuineness of the Payee, they simply replied that your payment is successful and the money has been released on 09/09/2016. There is no direct way to speak or write to PayUmoney, that is why I write this complaint here with a hope that they will verify the transaction and impress upon the Payee to either comply with their Holiday Offer or refund me the my money.