PayUMoney Complaints & Reviews

Hello,

I have booked two tickets through redbus application. And i have paid the money through payumoney. But i got the message that the payment is unsuccessful it seems. Also the money is reduced from my bank account. Here is my transaction id ( id[protected]. Please check it and update me back.

Hi,

I ordered couple of t-shirts on 7-feb-2016 from lazyninja (order# 38043) and made payment through payumoney. I didn't receive the product even after 15-20 days. Then I reached payumoney guys to refund my money under buyer protection policy. Below is whole conversation so far:

Manoj Kumar

6 Mar

to me, Syed, Arti, Promita, Rahul, Ritu, Binita, Kapil, Kusamlata, Subhendu


Dear Buyer,

Greetings from PayUmoney.

We request you to kindly confirm upon the receipt of products/services rendered by the merchant. In lieu of no response within 24 hours, the issue shall be considered as resolved and closed.


Regards,

……………………………………………………………………�...⇄

Manoj Kumar

Dispute Resolution Team


On Sat, Mar 5, 2016 at 6:15 PM, manoj.[protected]@payumoney.com wrote:


Dear Merchant,


With reference to Payment ID: 92014211 your buyer claims that Non Receipt of services/Products.


Under PayU Money Buyer Protection policy, the buyer is eligible for full refund if merchant fails to provide product/service or order confirmation within 3 business days of this communication.


Payment ID: 92014211

Amount: 999
Customer Email: [protected]@gmail.com

Comments: Delivery of the product is pending.


Regards,

……………………………………………………………………�...⇄

Manoj Kumar

Dispute Resolution Team


PayUmoney hai #FaydeKiAadat


Pankaj Goswami

9 Mar (13 days ago)

to Manoj, Syed, Arti, Promita, Rahul, Ritu, Binita, Kapil, Kusamlata, Subhendu


Hi Manoj,

I did not hear anything back from them. Please refund my money.


Thanks,

Pankaj


Rahul Khanna
10 Mar (12 days ago)

to Mubaid, Manoj, Syed, Arti, Promita, Ritu, Binita, me, Kapil, Kusamlata, Subhendu


Dear Merchant,

Greetings from PayUmoney.

Kindly share the resolution within 24 hours as the issue is pending since last 5 days.

Regards,

……………………………………………………………………�...⇄


Pankaj Goswami

11 Mar (11 days ago)

to Rahul, Mubaid, Manoj, Syed, Arti, Promita, Ritu, Binita, Kapil, Kusamlata, Subhendu


Hi Manoj,


I do not know why you guys want to give more time to the merchant. It has already been a month and they are not even responding to any communication.


In such a case I would request you to refund my money.

Thanks,

Pankaj


Pankaj Goswami

15 Mar (7 days ago)

to Rahul, Manoj, Subhendu, Binita, Ritu, Promita, Syed, Mubaid, Arti, Kapil, Kusamlata


Hi Rahul,

I think we have given enough time to the merchant. Now, please refund my money.


Pankaj Goswami

16 Mar (6 days ago)

to Rahul, Manoj, Binita, Subhendu, Syed, Promita, Ritu, Mubaid, Arti, Kapil, Kusamlata


Hi Rahul,

This is the final time I am requesting you guys to refund my money. Otherwise I will have to find some other alternatives.

Thanks,
Pankaj


Pankaj Goswami

17:37 (3 minutes ago)

to Rahul, Manoj, Binita, Subhendu, Syed, Promita, Ritu, Mubaid, Arti, Kapil, Kusamlata


Hi All,


What are we waiting for now? This has been a very pathetic experience so far. I have been requesting you guys since last 15 days but you guys are no better than your merchant. I do not know how you guys can be so careless about your customers.

Anyways show some courtesy and refund my money.


Thanks,
Pankaj Goswami

Team, i have made a transaction on 25th feb'16 in order to purchase a laptop from syberplace.com site via payu but till date merchant (Syberplace) did not receive the money from payu money. I have inquired with merchant and they have requested to and raise a ticket #1358479. Please resolve it and refund my money.

I have 5000 rs in my pay u money but it suddenly it comes 490 ...i did not perform
any transition ...some one transition amount of 4500 on 13 Mar 2016 07:16 PM wallet transfer To [protected] ...


i need refund of amount 4500 Rs or else i will legal approach this issue

my account details :

user id : sparthiban.[protected]@gmail.com

It's been nearly one month that I am waiting for my login issue to be resolved.

Everytime they say that they would resolve it within the next 2 days and it's been 3 weeks already

If the customer support is so ineffective as to solve as simple an issue as login, I feel sorry for the customers who are having financial issues with this company

Avoid this company, the most ineffective customer support...

Money got deducted from my account and i can see transaction as successful but my train ticket has not got booked.
Please do needful ASAP

I had book ticket in red bus...ticket price400...i have applied procode i get rs 110 dicscou...and i have 51rs in paytm wallet...i get total rs 161 discout from red bus...i have paymet through payumony...but i have 239 rs deduct from my bank accout...i dont get any discout from pay u mony...after paymet i get one msg ..like
Your payment(Id[protected] of Rs 139.0 for www.redbus.in is unsuccessful. Contact [protected]@payumoney.com for more info

Hello

I booked 6 beds at zostel.com by debit card banking and made a transaction of Rs. 269 but I have not got any confirmation of booking from zostel.My money has got debited from my account and i got a message from my bank that I made a purchase worth Rs269.1 on POS 70010241 at WWW ZOSTEL COM GURGAON IN txn#[protected].

For about an hour PayUMoney was processing my payment but it failed.
I don't understand how come my money got debited when transaction was not complete.

Kindly give a solution and confirm my booking.Please respond ASAP.

Some unscrupulous person misused our sbi credit card btween 21th feb 2016 - 3rd march 2016 by obtaining OPT numberand made transactions on airtel, vodafone, oxygenwallet, and others by using Payu ID:-
[protected],[protected],[protected]
i request you take some actions toward this situation or reverse the transactions .

Booked a ticket on dec 4th. Amount got deducted from account but ticket was nt booked. Called RedBus cust care and got to know that they have credited the money back bt PayUMoney has nt credited it till nw. Worst services provided by this. Fraud services provided.

My ac.no. [protected], i transfer 500 rupees money through payumoney, i got debitted message from axis bank, but i got transection failed message from payumoney, how i recovery the money.

I have paid amount of rs 960, 960, and 240 on dated 02/11/2015, 14/12/2015 and 22/12/2015 respectively to FTA HSRP Solution Pvt Ltd gandhinagar vide record no 280, 222 and 133 respectively but amount has not been credited to FTA HSRP Solution Pvt Ltd gandhinagar so please refund the same amount to my account as same has been deducted from my account

Please my CESC electric bill, Customer Id: [protected] and my bill amount is 760.00 . I PAY MY BILL ON YOUR site BUT electric supply CESE is not confirm to me .BUT your sms given to me that my amount is your under protection . PLEASE SLOVE my PROBLEM & SEND MY MONEY to CESE (Kolkata) .

I am a merchant of payu money and i am providing services by getting a payment confirmation from payu money. I have got the merchant key in january last weak since that he has not started my settlement process by giving the reason agreement doucuments issues when the documents reached to the company then again they have created a fake FRAUD ALERT to me on 10th feb he wait till 16th feb in the mean while we have taught over this FRAUD ALERT topic but he has refunded to the customer of Rs. 10000 by giving reason i have not responded in written and my account is suspended by them and now my around Rs 50000 is with payu money and he told me they will refund it to me after 210 days that is too much time i have small company i can not wait till 210 days for such a huge amount and they are giving warning to me that they will refund to the customer.
I have each and every record which i have given the service to the customer

Dear Sir or madam,
Comments: According to buyer, buyer transfered money from sbi through payUmoney to Dollergem account but in 5 Dollergem account it shows Nill . tomorrow mr Kapil Kumar mail me this-- Dear Buyer,

Greetings from PayUmoney.

We request you to kindly confirm upon the receipt of products/services rendered by the merchant. In lieu of no response within 24 hours, the issue shall be considered as resolved and closed.
what is this i dont have my money back so i reply for that after an hours.

plz help me to get my money back otherwise this matter will be dis-cast by court of law. and your consumer complaints, department will help me on this.
thanking you.
mithun dey
Payment ID: 94528819
Amount: 1950
Customer Email: [protected]@gmail.com .
i have some prouf that hel you to the fact i provide you sbi account detals and 5dollargem.com account detales.

I recharge with rs 200 top up on 28/2/16 via online trans id 95040920 .no balance came in my mobile no.and no refund came

I recharge mobile no [protected] with rs.200 on 28/2/16 via online trans id 95040920.ammount debited from my account but no balance credited in my mobile no.and refund came

I tried to book the ticket from merchant RedBus but payment has been made successfully done at the time of
booking thru mobile app through PayUMoney Gateway. But the booking seat not allotted/not confirmed by merchant at the same booking time. the amount has been debited on my bank account.

After several followup with merchant Red Bus, they refunded the dispute money Rs.450/- to PayUMoney

But PayUMoney not ready to refund the dispute money to my bank account. They sent mail that the amount refund in PayUMoney Wallet account. But in my PayUMoney wallet account balance is also Rs.0/-

After several followups also, PayUMoney not responding to my mail and phone calls.

PayUMoney ID: 94225658

Kindly help me to get my dispute money Rs.400/- and refund the dispute money Rs.400/- to my bank account.

Regards
Rajkumar .P

I make a transaction of rs 100 but transaction failed but they debited money from my account and not refunded my money back

I had booked a bus ticket in 4th feb 2016 with sea bird tourist.i received payment confirmation from PayUmoney with payment id 91675413.but sea bird tourists did not receive the money n hence ticket was not booked.later on i requested payumoney to refund my money.

But till now no response.

Mohammed saleem
[protected]