PayUMoney Complaints & Reviews

The custumer service team told me that they processed the refund on June 16, 2023 but it has not been credited to my account as on July 13, 2023. The customer service is very irresponsible.

I have made online payment to buy 3 Kurtis by paying PauU India with PayU ID: [protected] Transaction ID:[protected] one month back.
The order link is https://fashionlive003.myshopify.com/[protected]/orders/b6862833f29d3e0260946a85...⇄
But I have been cheated without delivery or refund

Dear Sir, I paid a payment on 8th july 2023 for NIT Warangal, but i have not receipt for the same payment, I need this receipt for as a proof and to be shown in my college, Payment id is[protected] for Rs.1000 for National Institute Of Technology. I request you please send me same receipt on my mail id [protected]@student.nitw.ac.in . Mobile number is [protected].

Thank. & regards.
Adarsh Kumar Dev

Complained many times but i didn't get the money return me my ₹ 20000 otherwise i will complain in the nearby police stationComplained many times but i didn't get the money return me my ₹ 20000 otherwise i will complain in the nearby police station

My refund from Airbnb was initiated on June 4, 2023 through PayU gateway. They said it would take maximum 15 business days for it to show up in my account so I waited till June 23. It has been longer than that now and the money has not been credited to my account. I have confirmation receipt from Airbnb that the transaction was successful from their end and my bank has also confirmed that they have not received this amount. PayU has not responded to my mails regarding this escalation as to why the amount has not reached me, I have already sent them the details as below:

Refund Amount - 23, 083.44/-Rs
- Refund date :[protected]
- Refunded to ( Payment method) — Pay U
- Payment code :- S4WT7228LGGDP672
- ARN :- 74332743156315564787003
- Receipt:- RCPWTZHDYS

Require an immediate resolution on this as I have been following up from a very long time.

Today while booking a travel ticket thru saini Travels, the payment getaway redirected us to payu platform where i was asked to put debit card details and afte putting final otp the money deducted from bank ac out however the payment getaway reforest again to debit card details page.
That’s how my money deducted twice for Rs. 1928 and once for Rs. 1899.
Kindly resolve this and refund the money asap.

Hi, Im Maddela Anjali Roy . I have booked the Taj Mahal Night View ticket on[protected]O2 July 2023 ) on mobile number : [protected], email id : [protected]@gmail.com,
The Transaction id of ticket : HIaO0C3c54psucCjTVfSYT6Y4N2Gj84u .
Phone pe transaction screenshot is attached for your reference.
I have made the payment from the phone pay. The Amount paid successfully but ticket not received. When i try to download ticket it is showing me record not found.
Kindly requesting you to please send me the ticket .I have attached all the screenshots for the same.
Please feel free to contact me on mail : [protected]@gmail.com, mobile number : +91 [protected].
Thanking you,
Maddela Anjali Roy.

I have ordered 2 boots and made the payment as well, now I am watching, the site is not even opening, the order is also not showing, how can I check my order, where is it?

We are a startup called namara swim. PayU has randomly kept our money on hold since the past week. They won't pay us back, and won't even tell us what the issue is. They asked us for some documents for no reason, which we provided on the very first day, and there is still no response or action. How can they hold our money?

Even after sending them the following message, there has been no response or action:

As per our website and invoicing terms, the shipping policy and days are clearly mentioned. You are holding funds that are rightfully and legally ours. Why is PayU the actor as a legal intermediary? Do we need to initiate a legal note to get the money that rightfully belongs to us for services we have rendered and for which you have already charged us a fee. We have complied and answered your questions before as well, but there is no action from your end and this is not the way of holding money without any recourse. What are the grounds for your hold and lack of action? Each order has been fulfilled to the terms we have described and mentioned. By agreeing to pay, the customer is entering into a legal contract to purchase - PayU is a payment gateway, what right do you have to hold the money for so long? It must be legally and rightfully transferred to us asap, as we need the funds otherwise the interest we are facing on our credit facility will be charged and passed on to you during the legal recourse. We also have to manage our cash flows.

Thanks and awaiting your soonest remittance and cooperation!

Sir i paid 675/- through Gpay ay payumoney.[protected]@indus for purchasing aramusk soap and deodorant on www.aramusk.com on 8th May 2023 for which iam unable to track. So please do the needful to resolve this issue as soon as possible
Thanking you

Sir, I booked an order on 12/06/2023, order no-[protected]].after booking date I have no conformation, plese sending my order or refund my money and conformation.

Hi,

I have ordered the Google Pixel watch from Facebook on 07.06.2023 & the transaction was successful.
I got the order summary & money also got debited from my bank account, but I have not received the product, nor I am able to track the delivery of my order.

I need your support to track the order status if it was successful & if not then I need my money back.

Transaction details are given below.

Date : 07.06.2023
Transaction ID:[protected]
Amount: Rs. 499/-
Product Ordered: Google Pixel Watch - Android Smartwatch with Fitbit Activity.
Order No. 1385

Regards,
Avinash Jadhav

I have ordered BOAT soundbar and paid money Rs. 499 + other charges = Rs. 488/- via Google pay on June 12, 2023. After paying the money I got message for receiving money from Mr. Harsh Bhadani (UPI Transaction ID =[protected] but no any word for completion of order or tracking of order. So I think this advertisemt / site is fake and they are only collecting money from customers. So please be aware from such advertisement and sites. Do not pay any money otherwise you are in loss.

I have received refund from Adidas with below details but I am neither receiving the OTP on my mobile [protected] or email - [protected]@live.com after filling upi or bank details.

ACCEPT PAYMENT
Adidas
AMOUNT RECEIVABLE
₹999.5
PAYMENT FOR
Adidas Refund AIN03008552
MERCHANT REFERENCE ID
AIN03008552_[protected]_R_R_R_R

I order boat smartwatch but didn't receive plz return my money emergency it isn't successful placing the order i would want my money to refund in my bank account or if the order is completely placing i would want a solution to track my order...

I am writing to request an urgent refund for a recent order made through PayU. I have encountered significant difficulties in resolving the issue with the merchant, and I kindly request your assistance in facilitating the refund process. The details of the transaction are as follows:

Transaction ID:[protected]
Date of Incident: 11-05-23
Product(s) Ordered: [Provide a brief description of the products ordered]
I placed the order through a website advertisement that I came across on Instagram. Unfortunately, it appears that the website I made the purchase from was fraudulent, as I have not received any response from the merchant despite repeated attempts to contact them. Their lack of cooperation has left me with no alternative but to seek your support in resolving this matter.

I have attached relevant documents, including order confirmations, screenshots of the website, and any other evidence that can assist in validating my refund request. I kindly request that you thoroughly investigate this issue and take appropriate action to initiate the refund process.

Given the circumstances and the urgency of this matter, I would greatly appreciate it if you could prioritize my refund request and provide me with a clear timeline for its resolution. Additionally, please keep me informed of any updates or additional steps required from my end to expedite the process.

I understand that refund processes can vary, but I sincerely hope that PayU's commitment to customer satisfaction will guide the resolution of this unfortunate situation.

Thank you for your immediate attention to this matter. I look forward to your prompt response and a successful resolution of this refund request.

Sincerely,
Ankit yadav
[[protected]]

Regenerate response
Send a message...

My payu merchant id 8652893
On 03/05/2023 and 04/05/2023 i received two transactions14600and 13300 total amount 27900 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" 21 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us

I want to track my order

I had ordered crocs from clogcollsh website and did UPI which is dkne to payU payments private limited

Against a google ad by clogcollsh.com, I paid two payments for 2 orders through PayU payment platform. Now the company is non existent and not reachable. Approached PayU for getting merchant details for whim monies were collected and credited but they are not providing.
I feel PayU should have done its due diligence on the merchant before agreeing to collect monies on its behalf. Now the company is not reachable and am neither aware about the order nor is money returned.
PayU is party to this fraudulent transactions and is answerable to the customers who have paid through their platform