PayUMoney Complaints & Reviews

I had initiated the transaction through payu payment gateway by debit card but since the transaction was unsuccessful but still my money got debited from my account and even I have raised a ticket through payu app support but still I haven't got any response from them I am requesting you to resolve this issue at the earliest and please refund my money back.

Thank you

Product not received by company. Pls resolved my problem. Many times I complained about this matter. But still now my complained isn't resolved.
Payment details.
Date: Sat, 18 Dec 2021, 9:38 am
Subject: Your Order at ASHISH KUMAR is successful
To:

Dear Dharmender Kumar,

Your transaction with ASHISH KUMAR was successful

Transaction ID: e923a53987a9ac64f21a
Merchant Website:
Amount Paid: 499.00
Order Date:[protected]:37:26

As a result of booking my train ticket through IRCTC PayU, the amount of 4281.45 has been debited from my account, and the ticket is not being generated and the request has been rejected. Please do the needful. Transaction ID: [protected].

I paid 4420 Rupees through PayU on 2 March 2023 from my paytm wallet but merchant disn’t received it and money is also debited and transaction is also successful.
My contact number is [protected] and also my paytm wallet number is same . My email id - akhilkumar.[protected]@gmail.com

Hi payu team I’m getting a notification that your settlement is on hold as a part of due diligence & I’ve also submitted my GSTIN few days back & my ticket ID is NZ[protected] . Still I haven’t got any response from your side & I also was not able to raise another query in which I would like to attatch the courier receipts for those payments . So here I’m attaching those receipts & want you to please settle the amount in my bank account as soon as possible .

My settlement is on hold from past one week & payu team has mentioned that it is a party of due diligence but I’ve also shared a copy of my GSTIN & still haven’t got any response. I’m attaching the courier slips of those payment to let you know that all payments are the part of my business & there is no fraud involved in this & I would request you to please settle my hard earn money as early as possible. Thank you

AMC Charges have been charged by payumoney by ₹2500 with 18% Gst in the merchant agreement it says amc charges are waived off then why this charges are showing under our settlement tab

We need a clear resolution from Payu Money Team to Earliest

Airbnb Support7:25 AM
As per checking my resources, your refund that is amounting to ₹18, 044.96 for the reservation HM5D4DSDY9 has been processed to PayU last 20th of February. With that being said you would need to contact PayU in order for them to transfer you refund to your new card. You may use the payment code below in order for PayU to track your money once you contacted them.

Payment Code:
PGLKXXLLXX472Q42

I have tried many times to contact PayU but no response or seems that they kept my refund and not giving it back.

Hello Team,

My name is Tirthadeep Das and currently I am an employee of Ernst & Young GDS and I have the salary account on your HDFC bank on Sodepur Branch and my account details are as follows:
Account number : [protected]
IFSC Code : HDFC0009120

On 9th March, 2023, two unauthorized or fraudulent transactions happened on my salary account without my knowledge of Rs. 20, 000 and Rs. 10, 000...

I had cancelled ticket on IRCTC on 15 march till now the refund is not credited and it is saying that the money is send to PAYU by IRCTC

My name is Akhil Kumar and i paid 4420rs through PayU on 2 march 2023 . My transaction successful but merchant didn’t received and money is deducted feom my paytm wallet .

Transaction Id - [protected]

Please help me my emi are still pending and also getting penalty day by day.

I made 2 bookings at Airbnb on 13th Feb 2023, my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account on 13th Feb (total amount= Rs. 6, 432).
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account yet, it has been more than 1 month.
Please help me resolve the issue ASAP

I made 2 bookings at Airbnb on 13th Feb and my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account (total: Rs. 6, 432) on 13th Feb and Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account. the money has not yet refunded back to my account, please help me resolve the issue ASAP, its been over 1 month that I am chasing with the query.

My payments of Rs. 3026.82 and Rs. 3405.18 (total Rs. 6, 432), were deducted from my account on 13th Feb 2023.
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI, confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account, please check help me to get the issue resolved.

PayU has been sending me details of a chargeback case in which client is making false claims. Despite submitting evidence to PayU, I am constantly being told evidence is insufficient while no reason is being provided about why it is insufficient. Also client has been changing claims and PayU hasn't shared any proof that client has submitted for making that claims.

And this is for a transaction that hasn't taken place via my website while PayU is continuing to show it against my website without any proof from their side (I have already submitted a proof of this not being a website transaction).

I have been trying to reach out on PayU's landline numbers but no one picks up nor their time replies to the email.

This is highly disappointing and confusing.

Please help at the earliest.

How to delete my account

On March 15, while buying a foreigner ticket online on ASI booking website for Taj Mahal, the payment failed but the money got deducted from the bank. The tickets were not generated. Please refund. Email used: [protected]@gmail.com
PayU ID [protected]
Transaction ID: PYUOL[protected]
Payment failed
Your payment of Rs. 1075.38 to asimustsee.nic.in was not successfull.
Timestamp 15 Mar 2023 10:13 AM...

I was paying electricity bill from VIPS Wallet via Pay u money gateway on March 4, 2023. The transaction got failed leading to debit an approximate amount of Rs. 3910 from my Paytm Wallet. The transaction id is [protected] My paytm wallet number is as follows: [protected] Kindly refund this amount back in my account as soon as possible.

Hi there,

I had made the payment for two separate Airbnb bookings and due to a partial cancellation, the amount was refunded by Airbnb through PayU.

Airbnb has insisted that they have made the payments to PayU on February 6, 2023 and that is should have been reflected on my account in 10-15 working days.
But it is March 15, 2023 today and there has been no refund in my account.
Airbnb has also provided me with the payment code and ARN code for the refunds as indicated below:

1. Payment code
J3V7B64QS7ZLPK42

ARN
74332743038303762612599

Refund amount of ₹6, 831.87 (screenshots are attached)

2. Payment code
RD4BC7R9RS8J8X62

ARN
74332743038303761546939

Refund amount of ₹14907.10(screenshots are attached)

I had separately created a PayU ticket with id: KL[protected]. However, there has been no response yet regarding the query and I'm not able to open any account in PayU as I'm an individual and not a business enterprise. As I understand PayU is a payment gateway that was used in the payment for booking in Airbnb and I'm not a direct customer. While the payments for bookings are going through, the refunds are not reflecting in my account.

I request a speedy resolution on the issue.

Regards,
Amal George Appadan
[protected]@gmail.com
[protected]

Hi,
I want to close my pay you merchant account for personal problem.

MID - 7133555

Merchant name - UNIQUE CAFE