PayUMoney
PayUMoney
Customer satisfaction rating: 62%
Submit a Complaint
3023
COMPLAINTS
ADVERTISEMENT

PayUMoney Customer Care

TwitterFacebookLinkedIn
Address
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Additional info
Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
62%
Complaints
3023
Pending
239
Resolved
1780
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

PayUMoney Complaints & Reviews

Sort by:
Report
Copy

Hello Sir...
80 Rs diamond top up...
But not received diamond ya refund my money for account...
Thank you...
Aug 27, 2021

Complaint Status

PayUMoney customer support has been notified about the posted complaint.
Hi! Apologies for the inconvenience. Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
1 Comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Hello sir mera payment settlement status settled bta rha he lekin account me payment nhi gya please help kijiye sir
    NAME-TARA...
    Helpful
    Share
    Hello sir mera payment settlement in progress chal rha he account me payment nhi gya please help kijiye sir
    NAME-TARA...
    Helpful +1
    Share
    Respected sir/ madam
    I paid fee of Rs 30500 of B.ed in kurukshetra university but receipt not generated. Neither I...
    Helpful
    Share
    Rs 1503. Debit not complete bill consumer no.[protected] pay by UPI no.[protected]...
    Helpful
    Share
    Sir, I have purchased a diamond pack of INR 240.00 and the payment was successful but I haven't credited the diamonds in free...
    Helpful +1
    Share
    Hey im a verified service provider for Popular Games BGMI and PUBG Global, my Customers purchased my products and they paid...
    Helpful
    Share
    Report
    Copy

    You said my settlement is on hold and ask for submit invoice but didnt mention on which email ID, I can share my invoice copy?
    Aug 25, 2021

    Complaint Status

    PayUMoney customer support has been notified about the posted complaint.
    My settlements are also on hold. I think its going to big big scam. If you not get money plz lodge complaint on https://consumerhelpline.gov.in/ and also lodge complaint at https://rbi.org.in/Scripts/Complaints.aspx

    and write modi ji for their digital india frauds.
    meat's [Complaint's author] reply, Aug 26, 2021
    sure I will log-in complain on those, thank you for help
    PayUMoney Customer Care's response, Aug 27, 2021
    Verified Support
    Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
    Sir apko apka amount mila
    meat's [Complaint's author] reply, Aug 26, 2021
    no, there all social media is closed
    Aap complaint lodge karo tabhi mile ga. They have closed all their social media accounts so that people cannot discuss their fraud on social media. Just open the complaint with RBI and consumer court and write to ministry of finance and PM office for another neerv modi scandal going to happen soon
    meat's [Complaint's author] reply, Aug 26, 2021
    sure I will lodge complain today, thank you for help
    ADVERTISEMENT
    3 Comments
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Free fire id : [protected]
      Transaction I’d : [protected]
      Refund or credit my account with diamonds....
      Helpful
      Share
      Report
      Copy

      I purchased items yesterday... But I'm not getting any items from payUmoney
      Aug 25, 2021

      Complaint Status

      PayUMoney customer support has been notified about the posted complaint.
      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
      1 Comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        I Rajesh Sharma i do payment rs 2919.45 for .Meerut public school meerut transition I'd is[protected] dated 24 Aug 2021 12:55...
        Helpful
        Share
        Report
        Copy

        I made top up of 150 but did not get diamonds
        Aug 24, 2021

        Complaint Status

        PayUMoney customer support has been notified about the posted complaint.
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.
        1 Comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

          It's done 60+...
          Helpful
          Share
          Report
          Copy

          Hello sir
          My settlement is showing on hold before 3 month i m regularly mail for you but u can't respond me . I m again complaint for help.payu.in before 7 days . My ticket no : NT[protected] IS TICKET IS GENERATED before 7 days but u can't work for my problem.

          Please you can complete my settlement i m hardly request to you .

          Thanks you
          Regards by
          Saurabh
          Aug 24, 2021

          Complaint Status

          PayUMoney customer support has been notified about the posted complaint.
          My settlements are also on hold. I think its going to big big scam. If you not get money plz lodge complaint on https://consumerhelpline.gov.in/ and also lodge complaint at https://rbi.org.in/Scripts/Complaints.aspx

          and write modi ji for their digital india frauds.
          Hi,

          Please share your merchant ID so that we can get it checked for you.

          Regards,
          Team PayU
          2 Comments
          Helpful
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            Hello sir
            My settlement is showing on hold before 3 month i m regularly mail for you but u can't respond me . I m again complaint for help.payu.in before 7 days . My ticket no : NT[protected] IS TICKET IS GENERATED before 7 days but u can't work for my problem.

            Please you can complete my settlement i m hardly request to you .

            Thanks you
            Aug 24, 2021

            Complaint Status

            PayUMoney customer support has been notified about the posted complaint.
            My settlements are also on hold. I think its going to big big scam. If you not get money plz lodge complaint on https://consumerhelpline.gov.in/ and also lodge complaint at https://rbi.org.in/Scripts/Complaints.aspx

            and write modi ji for their digital india frauds.
            1 Comment
            Helpful
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              I topuped 240rs free fire but diamonds not received and money cutted from My bank. Pay u money is fraud...
              Helpful +2
              Share
              I have submitted all the documents asked by you while I was starting my business. After the approval was given by you only,...
              Helpful
              Share
              I purchased ticket for Taj Mahal, amount deducted from my account but tickets was not generated . When will I get the refund...
              Helpful
              Share
              Report
              Copy

              Hi,
              My fee payment on davchd website through the only selectable mode : "ONLINE PAYMENT THROUGH PAYU" gave Duplicate Record error on the last step whereas an amount of Rs. 36810.00

              Card number: x2454
              Mobile number: [protected]
              Aug 23, 2021

              Complaint Status

              PayUMoney customer support has been notified about the posted complaint.
              When can I expect a call from them. It is my last day of fees submission. I don't have excess amount to pay it now. I depend on the reversal of money in my account or successful transaction to my college.
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
              2 Comments
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT