Good! PayUMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PayUMoney step up their efforts to fully resolve all complaints 👍
My account is on risk hold. Supporting documents attached
Hi pay u,
We are a verified merchant on pay u india and my merchant number is 8495387 and we provide educational services on space tech and do enrolment online but the transactions has been put on hold by the risk team and i have provided all needed information to pay u risk team but my funds is still not being cleared into my account including, the transaction id's[protected], [protected] and we stopped new enrolment due to payu hold settlement amount, so please help me out i escalated this issue over 3 days but the response from payu help is soo late and slow. i attached the invoice of customer with customer details is with this response.
Our students enrolment is delayed so please activate our payu settlement as soon possible.
Thank You
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O
orbitxin
from Jhunjhunu, Rajasthan
Apr 6, 2023
Because of Payu, the work of our company gets disturbed. Payu has to give notice before holding the account. Please take action as soon as possible, and activate our Payu account! Why did our payment settlement stop??? Merchant ID is: 8495387 Registered Email: [protected]@orbitx.in Please solve this problem as soon as possible. The work of our company gets disturbed.
Mein homecredit ki emi pay kr raha tha ki payment k bich mein mane back dba dia account se 6419 rupe kt gye pr homecredit n payment fail kr dia please mere rupe urgent refund kr ba de
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Apr 5, 2023
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
I had initiated the transaction through payu payment gateway by debit card but since the transaction was unsuccessful but still my money got debited from my account and even I have raised a ticket through payu app support but still I haven't got any response from them I am requesting you to resolve this issue at the earliest and please refund my money back.
Thank you
Apr 8, 2023
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Apr 3, 2023
Verified Support
Hi!
As checked, transaction via PayU id [protected] stands failed and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.
But money has been debited from my bank account even I have attached you the proof of screenshot you can see above what is this irresponsibility from your side cheating on others money
PayUMoney Customer Care
from Gurgaon, Haryana
Apr 4, 2023
Verified Support
Hi! You need to contact your issuing bank in case any accidental debit has happened from your bank account.
Product not received by company. Pls resolved my problem. Many times I complained about this matter. But still now my complained isn't resolved.
Payment details.
Date: Sat, 18 Dec 2021, 9:38 am
Subject: Your Order at ASHISH KUMAR is successful
To:
Dear Dharmender Kumar,
Your transaction with ASHISH KUMAR was successful
Transaction ID: e923a53987a9ac64f21a
Merchant Website:
Amount Paid: 499.00
Order Date:[protected]:37:26
PayUMoney customer support has been notified about the posted complaint.
As a result of booking my train ticket through IRCTC PayU, the amount of 4281.45 has been debited from my account, and the ticket is not being generated and the request has been rejected. Please do the needful. Transaction ID: [protected].
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 30, 2023
Verified Support
Hi!
As checked, transaction via PayU id [protected] is refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
My transaction is successful but merchant didn't receive the money.
I paid 4420 Rupees through PayU on 2 March 2023 from my paytm wallet but merchant disn’t received it and money is also debited and transaction is also successful.
My contact number is [protected] and also my paytm wallet number is same . My email id - akhilkumar.[protected]@gmail.com
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PayUMoney Customer Care
from Gurgaon, Haryana
Apr 4, 2023
Verified Support
Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
Hi payu team I’m getting a notification that your settlement is on hold as a part of due diligence & I’ve also submitted my GSTIN few days back & my ticket ID is NZ[protected] . Still I haven’t got any response from your side & I also was not able to raise another query in which I would like to attatch the courier receipts for those payments . So here I’m attaching those receipts & want you to please settle the amount in my bank account as soon as possible .
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 29, 2023
Verified Support
Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
I’ve already raised the complaint. Why are you taking so much time . Now i feel I should never work with your company in future . Please settle my amount fast I’m in need of money . My ticket id is NZ8661095729
F
Fragaholicperfumes
Apr 3, 2023
Still havent got any reply from your team . I had heard a lot about payu fraud & now I’m experiencing the same . No one one replies, no one contacts & ticket resolution time was 3/4/2023 & it’s also over now . Please settle my amount Asap otherwise I’ve to take a legal action
All payments which are done are 100% legal & I have all courier records for these payments which I had already attached with my complaint . Kindly settle my amount fast . Thank you
My settlement is on hold from past one week & payu team has mentioned that it is a party of due diligence but I’ve also shared a copy of my GSTIN & still haven’t got any response. I’m attaching the courier slips of those payment to let you know that all payments are the part of my business & there is no fraud involved in this & I would request you to please settle my hard earn money as early as possible. Thank you
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 27, 2023
Verified Support
Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
Hi I’ve just raise another ticket with proof of courier slips as well . my new ticket ID is NZ8661095729 . Kindly solve this issue asap & settle the amount fast . Thank you
Still haven’t got any mail or response for my query . What a fraud company payu is . No customer care number nothing . Still waiting for my hard earned money to be deposited in my account . Really pathetic service . If someone is reading this msg please go for any other payment gateway rather than going with this fraud gateway
AMC Charges have been charged by payumoney by ₹2500 with 18% Gst in the merchant agreement it says amc charges are waived off then why this charges are showing under our settlement tab
We need a clear resolution from Payu Money Team to Earliest
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 24, 2023
Verified Support
Hi,
Hi, please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.
Airbnb Support7:25 AM
As per checking my resources, your refund that is amounting to ₹18, 044.96 for the reservation HM5D4DSDY9 has been processed to PayU last 20th of February. With that being said you would need to contact PayU in order for them to transfer you refund to your new card. You may use the payment code below in order for PayU to track your money once you contacted them.
Payment Code:
PGLKXXLLXX472Q42
I have tried many times to contact PayU but no response or seems that they kept my refund and not giving it back.
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 24, 2023
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
My name is Tirthadeep Das and currently I am an employee of Ernst & Young GDS and I have the salary account on your HDFC bank on Sodepur Branch and my account details are as follows:
Account number : [protected]
IFSC Code : HDFC0009120
On 9th March, 2023, two unauthorized or fraudulent transactions happened on my salary account without my knowledge of Rs. 20, 000 and Rs. 10, 000...
My transaction successful but merchant didnt received it
My name is Akhil Kumar and i paid 4420rs through PayU on 2 march 2023 . My transaction successful but merchant didn’t received and money is deducted feom my paytm wallet .
Transaction Id - [protected]
Please help me my emi are still pending and also getting penalty day by day.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 22, 2023
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
PayU gateway: Payments deducted from account, no payment received by Airbnb but Refunds not received
I made 2 bookings at Airbnb on 13th Feb 2023, my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account on 13th Feb (total amount= Rs. 6, 432).
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account yet, it has been more than 1 month.
Please help me resolve the issue ASAP
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 21, 2023
Verified Support
Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• Last 4 digits of your card.
• UPI / VPA if any used
Payments deducted from account, no payment received by Airbnb but Refunds not received
I made 2 bookings at Airbnb on 13th Feb and my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account (total: Rs. 6, 432) on 13th Feb and Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account. the money has not yet refunded back to my account, please help me resolve the issue ASAP, its been over 1 month that I am chasing with the query.
PayUMoney customer support has been notified about the posted complaint.
My payments of Rs. 3026.82 and Rs. 3405.18 (total Rs. 6, 432), were deducted from my account on 13th Feb 2023.
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI, confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account, please check help me to get the issue resolved.
PayUMoney customer support has been notified about the posted complaint.
PayU has been sending me details of a chargeback case in which client is making false claims. Despite submitting evidence to PayU, I am constantly being told evidence is insufficient while no reason is being provided about why it is insufficient. Also client has been changing claims and PayU hasn't shared any proof that client has submitted for making that claims.
And this is for a transaction that hasn't taken place via my website while PayU is continuing to show it against my website without any proof from their side (I have already submitted a proof of this not being a website transaction).
I have been trying to reach out on PayU's landline numbers but no one picks up nor their time replies to the email.
This is highly disappointing and confusing.
Please help at the earliest.
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 20, 2023
Verified Support
Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
On March 15, while buying a foreigner ticket online on ASI booking website for Taj Mahal, the payment failed but the money got deducted from the bank. The tickets were not generated. Please refund. Email used: [protected]@gmail.com
PayU ID [protected]
Transaction ID: PYUOL[protected]
Payment failed
Your payment of Rs. 1075.38 to asimustsee.nic.in was not successfull.
Timestamp 15 Mar 2023 10:13 AM...
Transaction failed but amount got debited and not refunded
Address: navi mumbai
I was paying electricity bill from VIPS Wallet via Pay u money gateway on March 4, 2023. The transaction got failed leading to debit an approximate amount of Rs. 3910 from my Paytm Wallet. The transaction id is [protected] My paytm wallet number is as follows: [protected] Kindly refund this amount back in my account as soon as possible.
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PayUMoney Customer Care
from Gurgaon, Haryana
Mar 16, 2023
Verified Support
Hi!
As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant vipswallet.com. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Further, you have raised chargeback against this transaction. You need to contact your issuing bank for further assistance on the same.
Thank you