First of all these are my failed txn details, "Dear Customer, Thx for INB txn of Rs.545.65 frm A/c X9054 to PayU Payme. Ref IGAKYXVDI3 on 17Apr21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI. " So my banker say my account debited, but how this site says no transactions happened. They do not have customer care email??? Why????, how a customer will reach you out???...your automated customer care assistant socks, the amount is less...but now I will not use your site ever for payment, because you are dangerous for customer.
Aug 11, 2021
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2021
PayUMoney Customer Care's response Hi
As checked, this is a failed transaction via PayU id [protected] and we have not received any funds for the same. You need to contact your issuing bank in case any accidental debit has happened from your bank account.
Regards,
Team PayU
As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
regards,
Team PayU