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PayUMoney Complaints & Reviews

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Updated: Jul 22, 2026
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PayUMoney reviews & complaints page 80

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P
priyadarsiniabhilipsa Abhilipsa
from Powai, Maharashtra
Nov 22, 2020
Resolved
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Address: Odisha
Website: Payu money

743 rupees cut from account for booking but the transaction was held... And the booking is not complited... Plz RETURN MY MONEY 743 RUPEES...
Aug 8, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Nov 22, 2020
Updated by priyadarsiniabhilipsa Abhilipsa
Plzzz sir/mam plzzz refund my money 743 rupees
Hi!

As checked, this is a failed transaction and we have not received any funds for the same. In case any accidental debit has happened from your bank account, we would suggest you to contact your issuing bank and raise the dispute against this transaction.

Regards,
Team PayU
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    B
    barun013
    Nov 22, 2020
    Resolved
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    Resolved

    Amount 9, 999.00 deduct by payu money illegally from my account. I want to pay 99 and got otp in my mobile but after transaction was over i got message that 9, 999.00 was deduct. This is fraud transaction. Please return my money.

    Rs. 9, 999.00 spent on Card XX5919 on 21-11-20, 12:37:52 at PAYU MONEY, GURGAON. Avl Bal Rs 7, 437.60.
    Aug 8, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Hi! We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Also, raise the dispute against this transaction with your issuing bank.

    Regards,
    Team PayU
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      S
      sivaramakrishna kondapalli
      Nov 20, 2020
      Resolved
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      Resolved

      Address: rajahmundry, Andhrapradesh

      Sivaramakrishna kondapalli
      4:12 PM (23 minutes ago)
      to care

      Respected sir, ,
      Following are the details
      Web page- admission fee payment for BITS Pilani seat
      Date of transaction:[protected]
      Account number- [protected]
      Bank- SBI, , PBB branch, , tilak road, , Rajahmundry city, AP
      IFSC code: - SBIN0004355
      Amount - 2, 02, 450.00 Rs
      Transaction ID number ( given by sbi[protected]
      Account name- kondapalli Sivaramakrishna
      So above amount I have paid through payu money gateway to BITS Pilani, , which is debited from my account..But BITS Pilani, , executive says it is not credited to them.. kindly give me the transaction number of payu money.. kindly take quick necessary action in this regard
      Thanking you sir,
      Aug 11, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Nov 20, 2020
      Updated by sivaramakrishna kondapalli
      date of transaction is[protected]
      Verified Support
      Nov 21, 2020
      PayUMoney Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
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        V
        Vasavi Tanuja Kandula
        Nov 19, 2020
        Resolved
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        Resolved

        I lost 3776 rupees for two times for a failed transaction...Even one rupee of 7552 rupees is not refunded
        Aug 8, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Hi, please share the below details for assistance.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card

        Regards
        Team PayU
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          R
          Rajan64344
          Nov 19, 2020
          Resolved
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          Resolved

          Fraud transaction done from my credit card of RS. 30000 on 18/11/2020. I am requesting you to please investigate the Dispute and refund my financials and charge as soon as possible.
          Aug 8, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Hi, please share the below details for assistance.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card

          Regards
          Team PayU
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            A
            Anil Kumar Mitta
            Nov 17, 2020
            Resolved
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            Resolved

            Hello,

            As part of joining formalities in NIT Warangal, I was trying to pay the "Institute Other Fee" thru the link given
            - https://www.payumoney.com/webfronts/#/index/BTECH_1_YEAR_DASA_ADMISSION_2020-21_...

            Payment Details -
            Payment Date - Nov 11th, 2020, ICICI bank Transaction Number is[protected], Application ID[protected]

            The money got deducted from the bank but we did not get the confirmation receipt either to my email or SMS to my mobile.

            Since we had no idea whether the payment is successful or not, so we had to try again on Nov 14th and the payment was successful.

            2nd payment details -
            Payment Date - Nov 14th 2020, Payment Id :[protected]

            It's been a week since the money got deducted from my account, it's still not refunded. So can you please revert the first payment back to our bank?

            Thank you,
            Aug 7, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Nov 19, 2020
            PayUMoney Customer Care's response
            Hey, as checked both the transaction with PayU id [protected] (success_at:[protected] and PayU ID [protected] (success_at:[protected]:10:31) are successful transactions at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

            Regards
            Team PayU
            Nov 19, 2020
            Updated by Anil Kumar Mitta
            Can you please provide send me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
            Verified Support
            Nov 20, 2020
            PayUMoney Customer Care's response
            Hi
            Hey, this is a successful TXN via PayUmoney Payment ID [protected]/[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

            Can you please provide me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
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              R
              Rishika Prasad
              from Powai, Maharashtra
              Nov 13, 2020
              Resolved
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              I tried to pay to manya group using payu through the link they sent but the transaction failed and the amount got deducted from account. i wish to request refund or chreck the status of transaction. the amount got deducted on 11/11/2020 at 4.44pm
              Aug 8, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Hi!

              Apologies for the inconvenience.

              Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

              Regards,
              Team PayU
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                U
                Utkarsh dodiya
                Nov 12, 2020
                Resolved
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                Resolved

                Address: gurgaon

                It was s second time i complain about but till today the problem was not solve please refund the 5000 rs its my collage fees.
                Aug 8, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Nov 12, 2020
                Updated by Utkarsh dodiya
                transaction has been failed but amount has still not been refunded to my account til today.I have to pay my collage fees. i would request you to please refund the amount.
                Hi!

                Apologies for the inconvenience.

                Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                Regards,
                Team PayU
                Utkarsh dodiya's [Complaint's author] reply, Nov 22, 2020
                I dont hvave transaction id but I have as a bank statement msg screenshot so pls can you help for further process p
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                  I
                  indotek
                  Nov 12, 2020
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                  Resolved

                  Address: 13, Cantonments, Near Saroop Rani Govt. College of Women's Amritsar-143001

                  Date:- 14/10-2020
                  Token ID-259308
                  Amount:- 470.82
                  Airtel Number:- [protected]

                  I have proceeded with my payment through the Amex credit card to airtel from Payu. But unfortunately, payment has been deducted from Amex credit card but payment still not received to airtel or my account. So that's why my airtel bill is still pending from my side. I am requesting you to please refund the amount in our account.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 13, 2020
                  PayUMoney Customer Care's response
                  Hi!

                  As checked, this is a successful transaction via PayU id [protected] and transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                  Regards,
                  Team PayU
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                    C
                    C.P.shukla
                    Nov 12, 2020
                    Resolved
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                    Resolved

                    Address: Sector 18 ,House no 267 indira Nagar

                    Without any information, payment transfer 22000
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    You have spent INR 22, 000.00 at PAYU PAYMENTS -HTTPS:/ using your RBL Bank Credit Card (7304) on[protected]. Your available limit is INR 746.84

                    Plz support, deduct hua hai kal.
                    Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

                    Regards,
                    Team PayU
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                      K
                      khyatijoshi. K.A.J
                      Nov 11, 2020
                      Resolved
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                      Resolved

                      Address: no 127 2nd main 7th cross Sarvabhouma Nagar Chikkalsandra

                      I paid money for IELTS examination and cancelled it later they are telling Money is been refunded with [protected] this transaction Id but i haven't got my money yet please help me with it
                      Nov 11, 2020
                      Complaint marked as Resolved 
                      The team is telling transaction id 7380336005 with this refund is made but i m not getting it back please help me
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi!

                      Apologies for the inconvenience.

                      Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team PayU
                      khyatijoshi. K.A.J's [Complaint's author] reply, Nov 14, 2020
                      Registered number is 9886382838. I have made payment through Google Pay. My email id is [email protected]. amount is 13250. I have made payment on 5th march 2020 transaction id is UPI 006514739244 they are telling the refund is done on 26th August 2020 with transaction id 7380336005. I am unable to attach screen shot so sending details
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                        B
                        bosa
                        from Visakhapatnam, Andhra Pradesh
                        Nov 10, 2020
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                        Address: DOOR NO 53-5-29, MADDILAPALEM, VISAKHAPATNAM, AP-530013
                        Website: FASHION WINNING

                        On 04.11.2020, I, Bosa Raghuram Reddy has purchased 1 Polo shoe from Fashion Winning e commerce website and paid Rs 999/- from my SBI A/C No [protected]through PauUMoney merchant, gateway transaction ID No[protected]. Accordingly, a message was received from Pay U Money that your payment of Rs 999/- for Baghel Traders is successful. Inspite of repeated reminders to fashionwinning.com till date no intimation of despatch of booked article nor response received. Therefore, you are requested to provide contact No of Baghel Traders which is dealing with ecommerce business with fashion winning and Account No under which Rs 999/- has been credited
                        PayUMoney customer support has been notified about the posted complaint.
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                          M
                          Megha Vishwakarma
                          Nov 10, 2020
                          Resolved
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                          Resolved

                          Hi,
                          I have received several payments from different customers on payunow, but in my app it says that the payments are on hold.
                          Its almost rs 43000, kindly give me a call or update me why my payments are on hold. I am not a new user or done anything un-ethics, so i request you to please release my payments because its a lot of amount and those money are of my business upgrade.

                          I request you to please release my payment...
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 12, 2020
                          PayUMoney Customer Care's response
                          Hi!

                          Apologies for the inconvenience.

                          Request you to share your registered details via help.payu.in and our respective team will assist you further with your concern.

                          Regards,
                          Team Payu
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                            N
                            Nitesh Mahto
                            Nov 10, 2020
                            Resolved
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                            Resolved

                            Hi Team,

                            I made a transaction through Google Pay app through UPI to Delhivery Private Limited.
                            This transaction failed and the amount got debited from my account.
                            I recived the message from Delhivery that the amount will be refunded, however I have not received any refund till today. Kindly look into this issue and refund the amount into my account.
                            Transaction date: 29 October 2020
                            UPI transaction Id:[protected]

                            Thanks & Regards,
                            Nitesh Mahto
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi, please share the below details for assistance.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card

                            Regards
                            Team PayU
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                              A
                              Anil Raja
                              from Kaithal, Haryana
                              Nov 8, 2020
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                              Rs.2513/= paid on date 16/10/20 for Mirraw.com against order no M[protected] neither paid to Mirraw.com nor refunded back to my account. What is wrong in this matter .Mirraw.com refused that money Rs.2513/= is not received from PayU.com . Kindly check with you & refund my money back. Thanx
                              PayUMoney customer support has been notified about the posted complaint.
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                                M
                                marketermurali
                                Nov 5, 2020
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                                Pay U money is a No.1 scam payment gateway in India run by fraudsters. If any business using this site to collect payments means. please use any other good payment gateway like "cashfree".

                                PayU money don't have a customer support. All they have is a creepy bot. that checks your transactions. Basically what is their business plan is, they loot failed payments. They will act like they give better service. But when your payment is failed means you're done better you can forget the money. If you try to contact them means they don't have a customer support. You can check the status of the payment with the creepy bot they have "It will tell there was no payment captured in this transaction ID" They are No.1 frauds in India.

                                I had 4 failed transactions with their payment gateway. They didn't refunded or processed single penny.

                                Fraud company in India. If you guys seeing this means check before making payments. whether this payments is through PayU or not. If it is PayU means avoid it. There is no guarantee for the money you pay.

                                They must be taken down, I'm

                                This is their website. Scam payment gateway
                                https://payu.in/
                                PayUMoney customer support has been notified about the posted complaint.
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                                  A
                                  Al razzy
                                  Nov 5, 2020
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                                  Refund my money
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    M
                                    mahivish
                                    Nov 4, 2020
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                                    Address: Banglore

                                    Hi sir
                                    I’m trying to raise a complaint as my amount of rupees 612.00 is deducted from my account and it is not yet refunded back
                                    While I try to use the chat help it says my transaction id is invalid
                                    Please help me to get my refund back
                                    Transaction id: da5734d45522836d6269

                                    Thankyou
                                    VISHNU
                                    [protected]
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      MeriArzoo By ITNofA
                                      Nov 4, 2020
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                                      This is the worst company I have seen. There is no way to contact customer care. PATHETIC
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        ApurvaJadhav18
                                        Nov 4, 2020
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                                        I have made a transaction through payu on the 26th of October 2020
                                        The transaction failed but the money was debited from my account
                                        Not received refund till date
                                        PayUMoney customer support has been notified about the posted complaint.
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