[Resolved] Payumoney — Beware merchants, pay u money is a fraud payment gateway

78 Reviews
New Delhi, Delhi, New Delhi District, Delhi, India
 Sandeep hitker
Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business of more than 2 lakhs, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully rascals.

Complaint marked as Resolved May 2, 2017
Verified Support
PayUMoney Customer Care's response, Apr 01, 2017
Hi Ga Gangadhar,

We are unable to track the transaction with the information provided by you.

Request you to share your transaction details at [email protected] and the concerned team will be able to help you further.


Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

PayU Team
Complaint comments  77 Comments     Updated: Share0Tweet0


Even I am also facing the same problem, I booked 8000rs kit but it didnt recieved to my merchant and after contacting my merchant they are telling ir stuck with these payumoney.I am taking the followup from last 45. Days and getting the same reply,
Please help and. Give me any suugestion so that I can get my money back.
Absolutely they done the same thing from me also. Payumoney refused to settled my money in my account because some customers has made chargebacks and commits me to refund all the amount to the same account of customer but it is over 30 days still they didn't refund any amount to the customer neither they release any amount to me(merchant).
They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully fraud. No Process. Useless company. Only first settlement they settle.. then other they keep in their pockets.. real fraud.
Payumoney is a Real Fraud Company.

Dont have Manner towards Customers.

No Process at company end.

Full Fraud .

Take the money never settle the transactions.

Only fool you by settling first few small transactions.
Real Defination of Fraud is Payumoney.

Payumoney is a Real Fraud Company.

Payumoney is a real cheat. Please be aware.

Dont get fooled of them. Please dont use them.

Dont have Manner towards Customers.

No Process at company end.

Full Fraud .

Take the money never settle the transactions.

Only fool you by settling first few small transactions.
yes payumoney is total fraud. i would advise all merchant to beware... they will struck your money badly..
my almost 3.5L is strucked badly. they are not ready to pay me..and my clients are over me..they all say money is with me..
payu is playing very smart game. nor they refund any money and nor they respond.
Payumoney.com is free having service. Really fraud.
However payu.in (Payu India) provided paid service and is very good payment gateway.

Payumoney is good for buyers but really head ache for merchants.
My bank account details already verified but the amount Rs. 48.88 CITIN[protected]. Not yet settled,
I is fraud company don't open merchant account no1 fraud company.
am planning to start a online stores and i need a payment gate way which directly transfers amount once customer paid without holding, because these gateway people act as they need, can any one suggest
I faced similar problem with Payu.
Hello All. I advise you guys/gals to check out Instamojo.com. Have been using them to sell online for the past year and these guys are solid professionals even though they're a small startup. Weekly payments and that too accurate. I was never duped even once.
I opened an account with payumoney.com about ten days back and till date my application has not yet been processed. After reading all the above reviews, I am glad my application is not yet processed.
Payment gateways must be routed through the right merchants. For POS sales in stores, use the device provided by reputed banks. There is no hold period on your transaction. The swipe machine will cost you a refundable deposit initially depending on the model and type (wireless, phone line modem etc). However if your transaction volume increases there are credit back schemes. You have to negotiate with the bank/merchant.

For online payment transfer, paypal and rupay is instantaneous. Even Airtel is coming out with their gateway. You can spot fraudulent sites when the SSL protocol does not appear in the URL. Customers too are wary and will not provide CC information when the sites do not have https.

I hope this helps you. If you need any further assistance please post here.

They tried the same thing with me, they were giving me lame excuses of risk department and stuff. I waited for 7 days, when they were still fooling around I wrote them a email with their COO in cc shailaz nag. Money was refunded to customer account within 3 hours :) and my customer sent me a cheque.
DON3's reply, Dec 1, 2018
Kindly provide the coo e.maili.d
Payumoney is not good and reliable site. I have recharged my MoB no rs 247 on 3/11/14 but its not recharged and my amount has been debited to my bank aC transaction no13221344.
Help Me to resolve such type of fraud.

Reading all the above reviews is going to scare people away. The following is my experience: I needed a payment system for my directory website so I applied for a merchant gateway with CCAvenue after reading some good reviews of them. The application was not even acknowledged, in fact I had to send them a reminder after 10 days and only then did I receive a reply. I replied to their queries immediately (in 1 hour) but I am sorry to say, they have not got back to me for the last 4 days. Meanwhile, I applied for a merchant payment gateway at PayUMoney and the experience has been very good. I made this application half heartedly after reading the above reviews, and to my surprise, I received a call from them - I was driving then, so I asked them to call back after an hour or so, and to my surprise they called back. It was an agent called Mr. Rastogi who not only helped me set up everything, he went out of his way to find information for me to set up this account. Even if this was a one-off incident, I feel it should be mentioned. Lets see what happens in the future, but my experience with PayUMoney was good.
Dude above me ^ they did the same till i verify my bank account .. after that they dont even care to reply ur mail ... even the test transaction is still in process even after 1 month .. lol ... thank god i didnt pay more than 100 but still 100rs from 100 customers would make them rich in a day .. go for ccavenue... its best even though bit costly ...
LOL, checkout their FB page, so many failed transactions and yet they have only one pre-made statement "we are sorry for the inconvenience caused. Please share your contact details so that our team can resolve the issue. Regards"
Yes its a fraud company don't trust this company
makkem's reply, Dec 5, 2016
yes olamoney is fraud.do go for olamoney to rechage your account.

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    Payumoney - Beware merchants, pay u money is a fraud payment gateway