PayUMoney — book ticket from irctc using payumoney merchant but didn't get refund

Address:Pune, Maharashtra

Dear,

As i trying to book tatkal ticket on 21 oct 2017 using payu gateway with my idbi debit card but due to some technical errors with irctc my ticket didn't booked but the amount was debit from my account 2 times so request you to please check the same and help to refund my amount asap.
Contac details -
Email - [protected]@gmail.com
Phone - [protected], [protected]
Please refer image of transaction ids.
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I have rs 5000 to your you to tradeindiaresearce.com but the money is transferred to you but the party had not receive.it urgent do fast prcess

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