[Resolved]  PayUMoney, Canarahsbcobclife — transaction failed but amount debited on 30/03/2020

Website:

www.payu.in , www.canarahsbclife.com

I have done a transaction for rs 25, 000 from my canara bnk account towards canara hsbc obc life insurance policy on their website.. My amount was debited from account on the same day but i have not received any payment confirmation or receipt fronm them and now when i check on the website the premium amount is showing unpaid.. Even my money was not reversed and even now the premium amount is showing unpaid after 1 week.. Transaction reference no is[protected].. I do not have any other details as the transaction was done on the website directly from account. I want either my money back or the receipt for payment... I have mailed hsbc obc policy also several times but did not get any answer.