[Resolved] PayUMoney — dealkartindia.com fraud | |
Hello i made a purchase on dealkarkindia.com made payment through payumoney payment was successful i got confirmation email also from vendor and payumoney but havent recieved the purchased product. When i tried to contact the merchant by email i got reply we will send it anytime today but still nothing. When i called the number given said will send today after 7pm ist but nothing. Its been more than 48 hrs now but nothing. Kindly refund my money Thank you My order number with them #4864 Was this information helpful? | |
Jun 18, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 18, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, PayU Team | |
 2 Comments | |
Comments
A payment of rs 107 was made by me to uti for pan card application on 13/05/2019 fm my sbi account vide txn id [protected]IGAGDCAJX4.SAID AMOUNT DEBITED FM MY ACCOUNT BUT NOT PASSED TO UTI . I COMPLAINED TO SBI.ON15 MAY SBI REPLIED SAID TRANSACTION IS SUCCESSFUL AND SETTLED ON 13 MAY2019.DO NEEDFUL. THANX
PayUMoney Customer Care's response, May 23, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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I have sent the details and screen shot of the order confirmation email.
To the [protected]@payumoney.com email address.
Hope to get a positive and prompt reply.
Thank you