[Resolved] PayUMoney — failed booking confirmation

Priyadarshini Indalkar

from Pune, Maharashtra

Address:	411037
Website:	ixigo.com

I have booked a flight ticket on 17th june 2018 through ixigo site and transaction of 9201.00 was successful through payu. The money was debited from my account and still there was no confirmation of my ticket on my email or by message. The flight was booked of indigo from pune to delhi and around back. I want a refund or the booking confirmation and i need it asap.

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Jul 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU