[Resolved] PayUMoney — for refund money

radha_10

from Mandal, Gujarat

Website:

PAYUMPP

I radhakrishna, used your bank payumpp and purchased railway tickets from irctc on[protected], but transaction ([protected], [protected],) field twice and deducted money twice. But i received money for one transaction ([protected]) only and i didn't receive money for other transaction ([protected]). Hence iam requesting you to send transaction money back to my account.

Thanking you sir/madam,
Radhakrishna.

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Apr 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id [protected] is failed and the amount has been refunded. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Comments

Sudhir Chandra Thakur

from Pune, Maharashtra

I have booked a ticket from Irctc on dt 9th March from KOTA to RAIPUR for 11th March on Train no 18426.An amount of Rs 2750 is deducted from my account but there is no ticket is booked from Irctc. My Transaction id is - [protected]. The amount is not refunded till now. Please look into the matter so that I will be obliged.

PayUMoney Customer Care's response, Mar 20, 2018

Verified Support

Hi Sudhir,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team