[Resolved] PayUMoney — fraud by payment gateway or merchant

bharathee

from Mumbai, Maharashtra

Address:

560008

I made a payment to a book seller - ponnulagam pathippagam. The book seller says, they have no connection with any payment gateway. Payumoney says they have already paid the money and i should contact the merchant only. There is no end to this. I want to teach them a lesson whoever is the fraud in this case. But as a payment gateway i strongly feel payumoney should take ownership and close this with the merchant. Now that they don't want to do it, i want to know how i can make them accountable for this and stop them from cheating other customers also like this, maybe from high value transactions.

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Mar 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Feb 24, 2018

Updated by bharathee I have forwarded you six emails to the same email address you have provided. The earlier responses I received from the same email address were not satisfactory. So I am not sure if I would have any better outcome this time. Here are some of the details you wanted:
1. Payment ID is[protected].
2. Merchant Order ID is 2885_17120822.
3. Payment Status on your dashboards shows 'Money with PayUMoney'.
4. Merchant's email address is [protected]@gmail.com. They just don't respond to emails. I spoke to them on the mobile number provided. But they are saying they have no online payment option yet.
5. My email address is [protected]@gmail.com.
6. My mobile phone number is [protected].

I am sure this must be enough for you to trace the order and the problem if you really want to resolve it.

Feb 27, 2018

Updated by bharathee As expected the same automated responses came again. Now what?

Mar 05, 2018

Updated by bharathee These guys give the same template response again and again. No use. What else can I do?

Mar 05, 2018

Updated by bharathee Does this come under the purview of Banking Ombudsman?

Mar 05, 2018

Updated by bharathee I have written to Banking Ombudsman and Government of India's Consumer Helpline.