[Resolved] PayUMoney — fraud has taken place | |
A purchase worth rs. 5000 on pos [protected] at #[protected] is not done by the account holder p. J georgekutty and hence kindly stop the transaction and refund the money. Kindly look into this matter. Someone fraudulent is acting behind it and this requires your urgent attention. Narration of the incident: i got a call saying my aadhar card is not linked with the atm card and hence it will be blocked. But i had already submitted by aadhar card details. My atm card for the account ending with 13572 has been blocked it says invalid transaction. I got a call from the no.[protected] They called me several times and i received messages from sib saying some otp is generated and on top of that he already had my account details because the messages usually goes to my mom's no. And the no was sent to my mom's no. Then he asked for details of a another card saying it's for being the nominee. The card details of my father's account was shared. It's a joined account with my mother Rs. 30000 has been deducted from that account. After which a message was received saying that the sbi atm card has been blocked. Please contact [protected] immediately. Was this information helpful? | |
Jun 3, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 03, 2018 PayUMoney Customer Care's response Hi, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the process. Regards, Team PayU | |
1 Comment | |
Comments
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
Please note that this is a successful TXN via PayUmoney Payment Id - 188483117 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - "new_admission_engineering-188483117" in order to get the status at their end.
Regards,
Team PayU