[Resolved]  PayUMoney — Garena free fire top-up diamonds not received

I did top-up in my garena free fire account I purchased your 1600 rupees pack the amount gor debited from.my account but I didn't recieved the diamonds in my game when I opened it was 11 diamond just which were left by me please refund my money and for transaction confirmation I am giving the photo for I have done the payment
+1 photos
Was this information helpful?
No (1)
Yes (6)
Oct 2, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Aug 30, 2021
Updated by Igor lost
Please refund my money or give me diamonds you were said to give at the page
Verified Support
Aug 31, 2021
PayUMoney Customer Care's response
Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Sep 01, 2021
Updated by Igor lost
I am also saying payment was successful but I didn't recieved diamonds in game from account 1600 were deducted but diamonds were not sent inngame I'd that's the problem I want to sort out please send me diamonds don't send me double atleast send the real diamonds I would get from that money
Verified Support
Sep 01, 2021
PayUMoney Customer Care's response
Hi! You can contact the merchant directly on [protected]@gmail.com for further assistance.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PayUMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    3771
    Pending
    436
    Resolved
    2132
    PayUMoney Address
    7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
    View all PayUMoney contact information