[Resolved] PayUMoney — I have made the payment ,but merchant not received the funds struck in ibibo web PVT LTD
I have made a payment of 70000 inr to my merchant on 7th April 2021, During the payment it was redirected to ibibo web pvt Ltd gateway and the payment success. But my merchant not received the payment and it is not refunded to my bank account also. Initially I thought will be refunded, now I am getting scared as it is 17 days already. Attaching the screenshot for your reference. Please resolve ASAP.
UTR Number :S77274901
Transaction Date :07/04/2021
Total Amount:70, 000.00
Thanks and Regards
Kiran kumar setty
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May 7, 2021Complaint marked as Resolved
Received the refund
Apr 23, 2021
PayUMoney customer support has been notified about the posted complaint.
Apr 25, 2021PayUMoney Customer Care's response Hi Kiran,
We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the PayU ID if the transaction was processed through PayU so that we can assist you better.
We'd dvise you to share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Apr 28, 2021PayUMoney Customer Care's response Hi,
We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] with Bank Ref no.[protected] and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.
Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time