PayUMoney — irctc payment dispatched by them but not refunded by payumpp

Hello,

I had cancelled 2 tickets of mine from 2 of my accounts on the 5th of december since my tatkal tickets which i took out was in wl.

When i checked the refund status it shows that the amount has been sent to bank and the bank name shows payumpp whereas the bank i paid from was citibank
The tickets were cancelled and refunded on the 5th dec only and i have still not received the amount till today 14th dec'18. I checked with the bank but they say they have not received any amount yet
Kindly take action immediately

Transaction id:[protected] & [protected]
Transaction date: 05-dec-2017
Trans. Amt: 3000 & 4290
Refund. Amt: 2870 & 4160
Actual bank: citibank
Bank mentioned: payumpp
Refund status written:refunded
Refund date:05 dec-2017