[Resolved] PayUMoney — irctc refunded to payumoney but not credited on bank account by payumoney | |||
I have booked three ticket on irctc using my union bank of india visa card on 23rd july 2018 but I cancel all three ticket on 6th aug 2018 and on irctc portal its showing money has been refunded back to payumoney (I don't have any payumoney account) but the refunded money has not been credited back to union bank of india account. So i sent mail to [protected]@payumoney.com with Irctc portal details and additional following deatils:- Transaction date:- 06 aug 2018 Transaction id:- (Protected) Booking amount :- rs 4850 Refund amount:- rs 4365 Refunded id:- (Protected) . Transaction date along with the amount. • email id and phone number used for processing the transaction. • first 6 and last 4 digits of my card. Payumoney customer care created ticket[protected] But i didn't get any response from payumoney customer care and i didn't get my money back in my bank account yet. I request you to initiate transaction as soon as possible. Was this information helpful? | |||
Sep 16, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Aug 16, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
4 Comments | |||
Comments
My transction is fail but account is debited
Transaction id S18518207
Please refund
Transaction id S18518207
Please refund
PayUMoney Customer Care's response, Aug 21, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Booking failed in IRCTC but still didnt credit my amount into my bank please check attach image and do needful
Transaction I'd : [protected]
Transaction I'd : [protected]
PayUMoney Customer Care's response, Aug 23, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Ticket ID is[protected]
Please check and solve it
Please check and solve it
PayUMoney Customer Care's response, Aug 24, 2018
Verified Support
Hi,
Refund process has been initiated. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.
Regards,
Team PayU
Refund process has been initiated. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.
Regards,
Team PayU
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Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU