[Resolved] PayUMoney — money deducted but company said that they don't receive money from payu

Satyam Property

from Udaipur, Rajasthan

Address:	Kota, Rajasthan, 324008
Website:	Onlinedthservice.com

I have booked a reliance big tv from payi at online dth service on 13.03.2018 and payi received the money and sent me the confirmation via mail..
My transaction i'd was
106362_18031336
[protected]
9.29 am
Amount 548/-

Big tv did not given me the connection from 5l6 months and now they said that we don't have received money from pay u so we can not give u the connection..
What the service you are giving

+1 photos

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Nov 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU