[Resolved] PayUMoney — money deducted for booking mg hector car but the transaction failed to book | |||||
I booked the mg hector car on october 14 at 10:00 pm. Money deducted from my icici bank but the transaction failed while booking. I have not received any email for this. I made another booking using my dad’s sbi account and it was successful. I received email for those. I read pay u help and understood that it will auto refund in 5-7 business days, but it’s not refunded. I tried to reach them through lot of ways. When i call mg motors they are telling to reach payumoney and these payumoney never responds. I opened a ticket with them but no response. I tried lot of means to reach them even through face book. They responseded first but simply deleted my post later and ignored me. My money 50, 000 inr is now gone and no response is given from payumoney. Worst customer service i ever had in my entire life. Was this information helpful? | |||||
Dec 13, 2019 Complaint marked as Resolved Its resolved now finally from the merchant side. PayUMoney customer support has been notified about the posted complaint. Oct 31, 2019 Updated by Nayab Rasool Shaik Another attempt through facebook   Nov 01, 2019 Updated by Nayab Rasool Shaik The query I opened with payumoney shows now it’s resolved on 20/10/2019. Not sure what resolution has been taken ? Verified Support Nov 01, 2019 PayUMoney Customer Care's response Hi Nayab, our team is already assisting you via Facebook. Kindly revert over the same and our team will look into it. Regards, Team PayU Nov 01, 2019 Updated by Nayab Rasool Shaik I reopened the ticket. Not it’s again updated to resolved. Does that mean I will get my refund? And issue is solved. What does it mean? | |||||
 3 Comments | |||||
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I reopened the ticket. Not it’s again updated to resolved. Does that mean I will get my refund? And issue is solved. What does it mean?
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Payu payment gateway team has collaborated with fraud websites and we customers are suffering so badly.
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PayUMoney Customer Care's response, Nov 6, 2019
Verified Support
Hey,
Please note that this is a successful TXN via PayUmoney Payment Id - 280772399 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.
Regards,
Team PayU
Please note that this is a successful TXN via PayUmoney Payment Id - 280772399 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.
Regards,
Team PayU
its resolved now Thanks
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