[Resolved] PayUMoney — money is not refunded back in my account whereas it is showing refunded | |||||
I have booked my ticket through irctc with t. Id: [protected] through payum gateway. Later i cancelled it on 26th feb having cancellation id: [protected], on irctc site status i refunded with bank payum but it has not credited in my respective account. When i reached out to irctc no response i have received till date. Please do for the needful. Was this information helpful? | |||||
Apr 19, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Mar 12, 2018 I s p's response transaction id is rc5a9fffc38eb3d on 7th mar time 2018.03.07.20.41.51 it says it has been not rechrged yet videcon care said they are not trafser money to thir accont till why this issue not clear yet amount alardy deduct 270 from my accont very disappoint next time i will never see ur sit as soon as resole the problm
Verified Support Mar 19, 2018 PayUMoney Customer Care's response Hi Talib, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||||
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team