[Resolved] PayUMoney — no receipt received even after complaint

[Resolved] PayUMoney — no receipt received even after complaint

S SonuRJ from Bengaluru, Karnataka

This is Sonu. I have already submitted a complaint and received a complaint id which is 03113259 BUT NO ONE HAS CONTACTED ME FROM YOUR OFFICE NOR HAS MY ISSUE BEEN RESOLVED. I applied for my transcripts for which I paid Rs 1700 through online payment using PAYUMONEY. I received a mail which said the payment is successful. I did not get my payment receipt to my mail id. It was not attached. I need it urgently. PLEASE SEND ME MY PAYMENT RECEIPT AS I NEED IT URGENTLY. Transaction id[protected] Mail id- [protected]@gmail.com Date of remittance- 16/07/18 Was this information helpful? No (0) Yes (0)
Aug 19, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jul 19, 2018 PayUMoney Customer Care's response Hi, The team is working on your issue and they will soon be replying to you. Request your patience in the interim. Regards, Team PayU
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Comments

catchmrbajaj

from Mohali, Punjab

Hi

I have made payment for Driving Licence at Parivahan website. Payment is pending but amount is deducted from bank. I have received mail of transaction success from PayUmoney. Please solve the issue ASAP.

Please find attached documents for reference.

Nitin Bajaj

[protected], [protected]

PayUMoney Customer Care's response, Jul 20, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU