PayUMoney — Non Deliver of shipment

Address:Fitnessbaba onlineshoping FACEBOOK

Payumoney I'd[protected] paid 594 INR on 09 May through Icici credit card vide ORDER NO. #1048 Fitnessbaba online Facebook shopping confirmation for OXYMETER & DIGITAL THERMOMETER. But neither shipment delivered by the Marchant nor replied my mail. Also no contact number of the Marchant given to reach them .
In this regard already lodged police complaint.
For info & take action accordingly
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PayUMoney customer support has been notified about the posted complaint.
Jun 24, 2021
Updated by Mahendra Kumar Purohit
Kindly confirm me about my refund status
Verified Support
Jun 25, 2021
PayUMoney Customer Care's response
Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU
Jun 25, 2021
Updated by Mahendra Kumar Purohit
But if the Marchant did not want to reply or fruad then who is responsible
Jun 25, 2021
Updated by Mahendra Kumar Purohit
Reply me please
Complaint comments 

Comments

But the Marchant has out of reach .Neither he replied nor mailed to me regarding delivery of my order .Hence it is requested to you that please contact them for refund my money as it too late . I mean after lapse of above 45 days the Marchant didn't initiate to deliver my shipment. It may be cheater or fruad onlineshoping Marchant.
IN THIS REGARD I HAVE ALREADY COMPLAINT TO POLICE .
Mahendra Kumar Purohit's [Complaint's author] reply, Jun 25, 2021
Tell me please what is the solution

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