[Resolved] Payumoney — not getting my receipt after making payment
Akaksraghuvanshi on Jan 3, 2018
Sir, actually i made a payment of 403.57 for pdc of my bachelor degree certificate of a vishveshwarya technical university (Vtu), but even after making a payment i did not get payment receipt which i suppose to send to the university to get my pdc. I am trying to call since last 4 month on payumoney customer support number but they are not picking my call s i am not able to get any response from their side. So im fileing a complaint in consumer forum because i'm not getting any response from their side. I am atteching a screenshot of my payment
Regard - akash kumar singh
Complaint marked as Resolved Mar 19, 2018
[Jan 03, 2018] PayUMoney customer support has been notified about the posted complaint.
Verified SupportPayUMoney Customer Care's response, Feb 13, 2018
We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - vtuaccounts[protected] in order to get the status at their end.
Alternately for any more assistance, you can also contact us at email@example.com or just create a ticket at our end through https://www.payumoney.com/support.html
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