[Resolved] PayUMoney — payment completed on irctc but ticket not booked | |||
I tried booking ticket on irctc on 25 feb. Money got deducted from my account but ticket not booked. On irctc website it says reason for not booking of ticket as "payment failed". But money got deducted from my account. I do have transaction id for the same. So all i want is my money should be refunded to me. Irctc hasn't made the refund so i think money is with payu money. Was this information helpful? | |||
Apr 15, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 15, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team Mar 17, 2018 abhi_nay1's response Plz solve the issue
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 2 Comments | |||
Comments
Sir,
I was booking a ticket from Kolkata to forbesganj for journey date 21st March when I went into payment option I entered the opt for payment but ticket has not been made but the payment has been deducted from my bank account of ₹ 621.8.kindly look into the matter as soon as possible .My transaction I'd is [protected]
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I was booking a ticket from Kolkata to forbesganj for journey date 21st March when I went into payment option I entered the opt for payment but ticket has not been made but the payment has been deducted from my bank account of ₹ 621.8.kindly look into the matter as soon as possible .My transaction I'd is [protected]
PayUMoney Customer Care's response, Mar 22, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
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We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team