PayUMoney — Payment debited from bank account

PayUMoney — Payment debited from bank account

A Arvi12000

I have made payment for school fees for Sindhi model higher secondary school for an amount of 24752.70 for my ward Avinash Menon 5C. Payment has been debited from my HDFC Bank account, but I received a mail from you stating that payment has failed. Please look into this issue. I have enclosed the transaction details from my bank. Regards Aravind Was this information helpful? No (0) Yes (0)
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Arvi12000's [Complaint's author] reply, Mar 31, 2021

Hi

My name is Aravind Menon and my phone number is 09962571649.

I have made the fees payment for my son Avinash Menon who is studying in Class 5C of Sindhi Model Senior secondary school. I made the payment through school website on 28/03/2021. I have received confirmation from HDFC bank that a payment of 24752.70 has been made to you. The transaction number from the bank is IB28112815127084

Arvi12000

Hi

I am providing a screen shot of my bank account as proof of payment. My
phone number is [protected] and my email id id [protected]@gmail.com

Regards
Aravind

PayUMoney Customer Care's response, Apr 1, 2021

Verified Support

Hi! As checked, your transaction via PayU id 12609825997 has been auto refunded to your source account on 31/03/2021 via ARN 210870444729. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU