[Resolved]  PayUMoney — payment deducted but transaction failed

Address:400706

Dear sir,
Oreder : one plus 7
Order id: m[protected]
Two transaction done for same order but not confirmed from merchant

Transaction id. [protected]
Pay u reference: lush474kbj6khoow paymobitechcreation
Hdfc bank ref:[protected]
Amount :rs 34414

2. Transaction id [protected]
Pay u reference: lush474kbn7k5pgu paymobitechcreation
Hdfc bank ref:[protected]
Amount :rs 34414

Pls arrange to refund the anount with out delay as the amount involved if huge..

Thanks and brgds
Anupama
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Jul 14, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2019
PayUMoney Customer Care's response
Hi

The refund for transaction ID [protected] has been successfully done from our end via Bank ARN[protected]. Request you to kindly contact the bank and they shall assist you further on this.

The payment for transaction ID [protected] was failed at our end and we have not received any funds for the same. Request you to kindly contact the bank and they shall assist you further on this.

Regards,
Team Payu
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