[Resolved] PayUMoney — payment fail but money deducted and not refunded | |
I had ordered a esbeda bag from jabong using payumoney through bhim The transaction failed and my money got deducted This happened more than a month back in tried of calling jabong and payumoney Jabong says it’s payumoney that is supposed to refund the amount, complained to the bank also and still no damn response It’s not a matter of a small amount it’s his payumoney cheats for such small amounts. Was this information helpful? | |
Apr 12, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 12, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |
 2 Comments | |
Comments
Payment get sucessful and withdraw the money on send account but doesn't send to reciver account
payu id:- [protected]
transaction date:14/9/2017
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payu id:- [protected]
transaction date:14/9/2017
PayUMoney Customer Care's response, Mar 12, 2018
Verified Support
Hi Abhishek,
As per the screenshot shared by you. The said TXN 6349602622 has already been refunded from our end. Please contact the bank for further assistance.
Regards,
Team PayU
As per the screenshot shared by you. The said TXN 6349602622 has already been refunded from our end. Please contact the bank for further assistance.
Regards,
Team PayU
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team