[Resolved] PayUMoney — payment failure ticket id is[protected]

Suryaprakash_Y

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra, 400093

I have raised a request ticket id is[protected] i have made the payment online of rupees 3400 from my card but it showing transaction fails. Amount has been debited from my account can you please help to check the status of my ticket and resolved as soon as possible as.
If the payment is failed please help to return my card payment as soon as possible so that i can make the payment to reliance energy.

You can contact me on below number.

Thanks
Suryaprakash yadav
[protected]

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Jul 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

PayUMoney Customer Care's response Hi Prakash,

We regret the inconvenience caused.

As informed over the email under case id 02957976, your payment ID:[protected] with Reliance Infrastructure Ltd has failed, and we have not received funds for this transaction. Your bank will process an auto refund within 3 to 5 working days (Excluding Saturday, Sunday and bank holidays) from the date of the transaction.

You may also contact your bank if you do not receive the amount by 14/6/2018.

Feel free to get back to us over the email for any other clarification.

Regards,
Team PayU