Reliance Energy Customer Care
Reliance Energy
Customer satisfaction rating: 1%
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Reliance Energy Customer Care

Reliance Energy

Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai City District
India - 400103
Landmarks:Near Devidas Lane Telephone Exchange

Customer Care Phone Numbers and Contacts


Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Energy Complaints & Reviews

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Reliance Energy — theft in the meter line

 rajkalra on Mar 8, 2018
I have made multiple calls to reliance energy toll-free. Firstly they never pick up the phone. They come with an ivr, all the customer executive are busy and simply cut the phone. When you connect to them. They ask for an account no which i gave[protected]. Gave him all the details. After knowing all the facts he asks for the name of the person who is stealing the line from your meter. Useless. If i know all the details of the extra wire going in the meter i would have removed myself. Also if i am legally not allowed to open the meter then i need to make a call to reliance to which they are not at...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — surname and address correction

 Jitesh Phapale on Feb 27, 2018
Reapected officer,

There is a very minor changes in name and address.. My father name should be anil. G. Phaphale. But by mistake it has been anil. G. Phophale.. And my actual address is room no.4, sainath nagar, medona colony, behind bhagvati hospital, borivali west, mumbai 400103

Request you to do the need full..
Any further details please mail me on
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — disconnection charges and security deposit

 Nihar0208 on Feb 11, 2018
Dear sir,

Recovery officials came to collect electricity charges. They came up with a letter stating we need to pay disconnection charges and security deposit.
The fact is disconnection was not done and also was not mentioned in the bill and was mentioned in a seperate letter instead. We have made the payment in fear of disconnection but demand refund of charges of inr 790 as disconnection was not made so far. This is a clear indication of unprofessional and monopoly behaviour.

Details are as under:
Name : vandana nayan shah
Account no :[protected]
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — too high electricity bill

 khan MISBAH on Feb 2, 2018
Kindly note that my currentbill of last three month is too high. I have been using the same applince the same as the previous months. The last three month it was 25870 on 17/10/2017 after complaint on 30/11/17 they said meter is damaged after that 14 or 22/12/2017 they changed our meter and from that day to now we dont get any bill and on 30/01/2018 they came to cut our meter we request them to not to cut. After that when we went to reliance office they said that the electricity bill is 51000. And the report of replacement of meter is not came yet. We are not supposed to pay that much amount of...
Complaint comments  Read comments Complaint category Other

Reliance Energy — high unrealistic meter reading.

 Aziz Doctor-Zahra Court Condominium on Jan 25, 2018
We have, below mentioned, three meter connections of reliance energy ltd,
1. A/c. No.[protected] is for the whole building lighting, lifts, pumps etc. And average consumption is 1500 to 2000 units p. M. And monthly bill comes to rs.16, 000/- to 20, 000/-. There is no problem with this meter.

2. A/c. No.[protected] is for booster pump and consumption has never been more than five units since meter installed in 2010/2011 and bill amount has never exceeded rs.450/- p. M. - in september, i received a bill of rs. 3, 110/- for 350 units. - in october, bill of rs. 19, 230/- for 350+1387...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — extremely high electricity bill

 Varsha Kamra on Jan 15, 2018
We stay in banda and our electricity bills are in the range of rs. 1200 to rs 4000. But for the month of sept and oct they have sent us a bill of inr 102000. We are a family of two people and stay in residential area where there it generally gets flooded in spite of requesting them politely or repeated visits and sending the meter for checking there has been no proper response. On the contrary they disconnected the power before the due date and inspite of paying the ad-hoc payment of inr 8000. They do not realise that we are not a commercial unit and their own substation had a short...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Reliance Energy — complaint against the reliance electric energy power for thief on cheeta camp mumbai

 Mohammad Ali Shaik on Jan 15, 2018
Complant against the electic theif...
We are information kindly. Mr rafic and seyed pire. Mohd. Cheeta camp d/sacter x / line room 15 trombay mumbai 88 so selling whth use ing bag moter machines and directly in metter box at in cancting wire supply. Illegal out power they was monthly incom lac. S more then as they was followed metter box at waching 24 hour for security forces there... Legal acton against... Thanks for your informar...?...
Complaint comments  Read comments Complaint category Society & Culture

Reliance Energy — complaint against the reliance electric energy power for thief on

 Mohammad Ali Shaik on Jan 11, 2018
Due... Electric. Thief in somebody.) dear sir... Reliance electricity energy... We are information to kindly we are requested to you at cheeta camp d/secter x lines room no 15. Thigh mr rafic bag wala and seyad peire mohd. They was to illegal of reliance
Electric energy power of theif at meterbox in the wire in connection on out side powered serves is illegals shells at silam eara. Jopadpati they are on big incm haven monthly lcs more than to him and they was useing home work bags moter machine... Will. To illegal on acton against thanks....?...
Complaint comments  Read comments [1]Complaint category Government Organizations

Reliance Energy — fraud job letter by name of company be aware

 vasantgiri on Dec 18, 2017
Hello sir,

Venue : plot no. - 245, shakti khand-3, indirapuram, ghaziabad (U. P), pin code - 201010 near by (Sai chowk and sanjeevani hospital)

Only 15 min. Distance from vaishali metro station

Date - 19th december 2017 (Tuesday)

Timing -11 am to 04pm

Meeting with mr - raj sharma (Hr)

Reference - mr. Sumit sharma ([protected])

For any inquiry, please feel free to contact

Job designation : senior general manager (Thermal power & oil & gas plant project)

Job location...
Complaint comments  Read comments Complaint category Online Dating Services

Reliance Energy — street light not working from last one week at ashok nagar, vashinaka, chembur - mumbai 74

 Alex Isaac on Dec 12, 2017
This is for your kind information that from last one week at our area street light is not working, as our resident has made online complaint no[protected] dated 26/11/17 & 15123121 dated 7/12/2017 then also no progress

Kindly look into this matter and do the needful

Alex isaac
Energy a/c. No.[protected]...
Complaint comments  Read comments Complaint category Other

Reliance Energy — I am complaint about a electric thief

 Suraj mada on Dec 9, 2017
In building there is a school name royal public school they using a unlegal electricity without any personal meter because of that there is high risk of short circuit and electric fire. We have given several complaint still there is no action taken against them. Its are humble request to appropriate as under section 2003 act 135 action as soon possible.
That school bill are getting adjust in our bill....
Complaint comments  Read comments [1]Complaint category Schools

Reliance Energy — wrong (excess - 200 units approx) meter reading taken by reliance executive

 Zoromask786 on Dec 7, 2017
Hi sir,

For the month of november 17, i got bill of rs. 3700/- stating as units consumed 411 which is exceptionally high against the past year of avg. 200 units. I took meter reading yesterday, it was 19293 (Even after 10 days of invoice) but reported in bill as 19475. So, this leads to excess billing of rs.2, 000/-.

Accounts no.[protected]

Name - kanchan chandradeo singh

Address - vakola, santacruz (East), mumbai - 400055...
Complaint comments  Read comments Complaint category Other

Reliance Energy — old bill statement reliance energy

 shinde.sunil99 on Dec 1, 2017
Please i have a bill statement for which year joint the connection my account number[protected] and meter number - 7445242, and while attach the bill copy please provide the details for year 1999 to 2005 with bill statement or bill copy. Your reliance consumer care[protected] or (19122) said me not taken a old bill to provide for 1999 or 2004

My mobile number is - [protected]
Email id -
Complaint comments  Read comments Complaint category Family & Relationships

Reliance Energy — excess billing

 ushasankaran on Nov 24, 2017
With ref. To ny a/c. No.[protected], i am in receipt of sms msg. Informing about bill dt. 21.11.2017. I am shocked to note the bill amount of rs. 5, 370 which is more than 3 times of my normal bill ranging/meter reading between rs. 1500 and 1800. There may be something wrong in the billing. Will you. Please arrange for investigation and rectify the error and advice me the correct bill amount so as to make the payment of same on time.
Usha sankaran
M. [protected]...
Complaint comments  Read comments Complaint category Other

Reliance Energy — high electricity bill due to tampering of meter

 domnod on Nov 17, 2017
Sub:- exorbitant bill amount, due to manipulation by reliance staff reg.
Ref:- account no.[protected]

I have to bring to your kind notice that my electricity bill for the month of october’17 was received with payable amount of rs.16, 250/- (Rupees sixteen thousand two hundred fifty). My average billing for every month was around rs.2500/- as can be seen from the bills for the months of june’17 – rs.2341/-, july’17 – rs.2550/-, august’17 – rs.2700/- and sept.’17 – rs.2463/- (Bill copies enclosed). Hence the exorbitant jump of billing to rs.16250/- is not correct.
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — there is no electricity in my home since 4 days

 Kajal Kadam on Nov 16, 2017
We are not having electricity since four days... My neighbors also not havinge electricity and i tried to call costomer care but they are not responding
U people take money from us every month then why the hell u people not responding to my call... U people don't know how leave without electricity... We are bearing it... Seriously i am telling u if i won't get electricity today itself... I ll make sure that no one will pay the bill amount from my area for this month... And i mean it... Why should we stay in trouble without electricity just because of ur irresponsibility.....
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — some shop owner use illegal light connection without meter

 Mustafa Vanara on Nov 14, 2017
Manta sweets, dhoni heights, opp marie gold building near mayor bungalow kanakiya miraroad east. This shope owner didn't have light mitar coz this building is not complete and without reliance mitar this shopes owner use illegal light connection from onother buildings mitar i already complain to reliance energy but till yet not taken any action. So plz take action soon. Regards : mustafa vanara (Sambhaji sena) cont. [protected]...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — high electric bill for the month of oct 2017

 aliibrar on Nov 14, 2017
My account number is[protected]
Last month (Oct 2017) there is a drastic change in the bill.
Till now this is the highest bill that i received

Please do the needful

The due deta is 16th nov 2017 so i am paying to avoid the late payment charges but please look in to the matter and adjust amount in next month

Kindly do the needful and oblige us

Thanks and regards...
Complaint comments  Read comments Complaint category Other

Reliance Energy — change of name of a/c. no.151366734 giving forgery receipt of rent.

 gonsalves on Nov 13, 2017
I mr. Paul gonsalves understand that mr. Cajetan florian dias have change
His electricity bill from f. Dias to his name. A/c. No.[protected] by giving false
Document such as rent receipt duly printed in the name of agnes ferrao. We
Want the copy of the document which is has submitted. I am senior citizen
And bye-pass surgery person. I cannot fight. So may i humbly request you
To submit the copy on my email id rita. I will be
Thankful if you help me out....
Complaint comments  Read comments [1]Complaint category Employers

Reliance Energy — huge bill issue

 Deepak911y on Nov 12, 2017
My account number is[protected].
From the last 6 month there is a drastic change in the bill. Each time i have recieved the bill i have seen a huge amount increase in the bill and this change is going high bad high.
And the time me and my family where not in town then also there was a huge bill amount as compare to previous month.
The bill amount is just going on increasing either we use the electricity or not.
Please help us and please manage and control the electricity bill.
For any enquiry please contact me on
Complaint comments  Read comments Complaint category Electronics & Appliances

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