Reliance Energy Customer Care
Reliance Energy
Customer satisfaction rating: 1%
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COMPLAINTS

Reliance Energy Customer Care

Reliance Energy

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Address
Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103
Landmarks:Near Devidas Lane Telephone Exchange

Customer Care Phone Numbers and Contacts

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Description
Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.

Customer satisfaction rating
1%
Complaints
270
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Energy Complaints & Reviews

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Reliance Energy — overcharging

 SamirGarg on Oct 9, 2018
Reliance energy account number[protected]

Dear reliance / adani,

We have already placed a formal written complaint as attached regarding the overcharging of our electricity bill for reliance energy account number[protected] for the month of june & july 2018.

Our energy consumption has always been between 450 to 650 units as can be seen on the bill for past 12 months.

In the month of june, our energy meter has been changed by reliance without our consent & also without showing the starting reading to us.

Then, for the month...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Energy — high bill received recently 5-6 month

 Vidhi Dalvi Gogavale on Oct 2, 2018
Hi this is Poonam gogavale. My reliance energy electricity account no[protected]

Add: Rm no. 02, chawl no. 04, Ganesh kripa chal, A. K Vaidya Marg, santosh nagar, Goregaon East, Mumbai 400065.

Have seen the recently 5-6 month electricity bill is received is too very high. Generally it comes near about 800/- rs. I dont know how this is possible. Because we are staying only 2 member and only on night. Hole day we are in office. I am requisted and complaining about this please look the matter and solve it please... My email I'd :Poonamgogavale67@gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

Reliance Energy — frequent power cut

 Flavia lal on Oct 1, 2018
Respected sir,
My name is flavia alam and i am a resident of sharad nagar society, vashi naka, chembur, mumbai-74.
From past 8 days we are regularly facing frequent power cut in our society. Sir as it is exam time students are really facing it difficult to manage and study and there is frequent power cut im the morning, during night around 3 to 4 a. M. And day time 2 to 5 p. M. And respectivelythis is the time when most of the working people as well as students take rest.
The situation is really becoming verse day by day.
I request you to kindly look into the matter...
Complaint comments  Read comments [1]Complaint category Education

Reliance Energy — meter reading is not correct -

 kazirehman on Sep 28, 2018
Hello,
My name is qazi abdulrehman and my a/c no. Is[protected]. My complaint is regarding my unit consumption. I have doubt that someone has did something with my connection. As per my usage my bill amount is so high.
This is my humble request to reliance team that kindly look into this seriously. I hope after this email there will be no need of escalation process....
Complaint comments  Read comments Complaint category Other

Reliance Energy — live wire in the meter room

 sureshkumar natarajan on Sep 24, 2018
Very disappointed with the reliance energy - for past 2 weeks i have been calling and complaing about the live wire in the meter room and there is no one to come and assist and have it checked.
The general electrician refuses to touch - as they say the reliance team has to manage the same

It becomes very difficult - as the meter room is is actually shut for past couple of days - so that no mishap happens -

I have been pleading to the customer team to have some one send over as it may turn fatal if any one touches by mistake - but is has been falling in deaf...
Complaint comments  Read comments [1]Complaint category Other

Reliance Energy — premises closed yet high electricity bill sent

 Bimal Lal on Sep 21, 2018
Please check the august-september 2018
Bill for account number[protected] and account number[protected]. The premises where these electricity meters are have been closed and meters not used yet i have received bill of rs 360.00 and rs 380.00.
The meter charges are shocking and unbelievable.
Please rectify the same and revert back.

Bimal kumar lal...
Complaint comments  Read comments Complaint category Products & Services

Reliance Energy — out standing amount showing even after paying electricity bill through amazon pay

 sudip17pal on Sep 19, 2018
This is with reference to my Consumer No[protected] for which I have paid Rs 780 through Amazon pay on 15th September 2018. But still the outstanding amount in showing on Adani Electricity website or Paytm. My Transaction Reference Number is BD[protected]. I spoke with Adani, they are saying that no payment is received at their end. I have attcahed the Payment voucher which clearly says "Your payment is successful"...
Complaint comments  Read comments [1]Complaint category Other

Reliance Energy — higher electricity bill for the month of august 2018

 ges on Sep 17, 2018
Reliance energy account no.[protected]
Meter no. 7329589
I have rec'd bill for electricity from reliance energy for the month of august for rs1520/-.
Shop was closed from 1st august 2018, but bill rec'd to high. The reason may be either the bill prepared without meter reading or there is some error in bill. Kindly check and arrange to send revised bill.
Suraj enterprises
16 e wing
Venkatesh plaza
Bhayandar west...
Complaint comments  Read comments Complaint category Other

Reliance Energy — complaint ref no. dwml18480377 adani electricity (energy ac 151835981)

 navinnasta on Sep 17, 2018
Complaint ref no. Dwml18480377 adani electricity (Energy ac[protected]

With the recent takeover by adani electricity from reliance energy mumbai

I wish to report on the malpractices on billing on the below elements which has been benchmarked vs previous/recent reliance energy billings

Analysis

Average unit monthly consumption is same and apartment vacant (And there is no reason/excuse for adani electricity to arrange technical visit as its not related to meter fault or readings)

Adani electricity has bloated/abnormally increased...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — correct bill amount

 Phakir Mohan Panda on Sep 16, 2018
Hi this is pinakini sahu. My reliance energy electricity account no 15618066. Add.25/10 namibai abdul aziz chwal. Navapada, kurla west, 400070. Have seen the current month my electricity bill is rs.680. Generally it comes near about 300/- rs. But i received current month bill very high. I dont know how this is possible. Because i am staying alone and only on night. Hole day i am in my office. And ihave 2 tube light s and 2fans, there's no tv also. I am requisted and complaining about this please look the matter and solve it please... My email address_phakirmohan88@gmail.com...
Complaint comments  Read comments Complaint category Other

Reliance Energy — grievance regarding electricity bill for the month of aug 2018

 samir sanghvi on Sep 16, 2018
Customer no.[protected]

Name - samir sanghvi

Address 402, abhilasha 2, punjabi lane, borivali (W) mumbai 400092

With respect to aforementioned subject - we feel that the electricity bill is unreasonable, since our usage is low. Bill of rs.5750 is charged for aug 2018. However, high consumption appliances like ac i not used at all in the aug month. We have not put to use any other high energy consumption appliance as well. Bill for the previous month i. E. July 2018, which had similar weather (Cool - on account of rains in the month of july which went on...
Complaint comments  Read comments [1]Complaint category Other

Reliance Energy — about high electricity bill

 y jani on Sep 14, 2018
Name :- Yogeshkumar narmadashanker jani
account no[protected]
bill no :[protected]
bill date :- 17.08.2018
address:- 175/04, Western railway colony, Bandra west mumbai
pin 400051 mobile no - [protected], [protected]
sir
i received my house electricity bill of month july -18 is 5270/- Rs .Generally it comes near about 1000/- Rs. but i received july month bill very high. I dont know how this accurres. I am requisted and complaining about this please look the matter and solve it please....
Complaint comments  Read comments Complaint category Other

Reliance Energy — regarding my monthly consumption

 Vertika Saxena Roohi on Sep 12, 2018
Dear sir,
I vertika saxena living in trinity c wing 1001 flat, we have only fam and tube light fan washing machine nd refrigerator still we got 6 thousand bill. Please send some one here to vheck my electric meter. Previously i have ac and we don't ise much the bill was 10k mostly. Something is wrong in our electricity meter
Thank you
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Reliance Energy — faulty meter replace but the bill rechecking pending details

 Vikas Mishra 687 on Sep 3, 2018
Please assist us by reevaluating our bill amount as we have received 13450 bill amount as in past we received bill amount in the range from[protected]
but in the month of may we received 12000 bill amount and current is 13450 request you to make required changes in the bill as your technetians replaced the faulty meter we will be please if you all can make necessary changes required thank you
bill no[protected]
ac/no[protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Energy — complaint regarding high electricity reliance energy bills

 rishirajU on Aug 28, 2018
Hi sir/madam,

I am writing this letter to bring your notice that reliance energy has been charging unrealistic bill amount. The latest bill for july 2018 is completely a dispute as the units have grown as compared to the previous month. Every month they are increasing the units. On what basis they are counting it?

I am complaining since last year, for the same issue by writing a letter on paper, but no action is being taken by reliance energy team. I requested them to check the meter and replaced it, but no action has been taken. I think meter they used is faulty...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — spelling correction in surname

 Kavita Panchal on Aug 24, 2018
Dear sir / mam

My home energy bill account no is.[protected] name of prakash laxman padlekar, their is spelling mistake in surname it should be "padlekar not"padelakar"

Request you to make correction in same

Id proof attached herewith this mail

Kindly do the needful

Regards
Kavita panchal-padlekar
[protected]...
Complaint comments  Read comments Complaint category Home & Garden

Reliance Energy — high bill meter reading

 SiddhiGala123 on Aug 23, 2018
I am getting too much bill since last 4 months it has shoot up to 3 times as it was coming 400 to 500 now directly it jumped to 1300 & so... Even though our consumption is less and most of the time we are out of town yet the bill is coming more please check the meter readings and kindly do the needful steps
Customer no[protected]
Kandivali west
Archana patankar...
Complaint comments  Read comments Complaint category Other

Reliance Energy — request to plaster the area kept open around the danger box(16061406) by your staff.

 mrmallianbeni on Aug 15, 2018
It has been more than a week that the area around the Danger box[protected] and premises through our place (which was properly plastered) kept open by your staff and this is of every time whenever you guys work. We always plaster it for our safety as it makes it more dangerous and shock prone area for the people staying nearby and for passer-by in Monsoon. Now we are fed up with such kind of careless work by you all every time. Request your concern to cover the open area for the public safety....
Complaint comments  Read comments [1]Complaint category Other

Reliance Energy — complain on the monthly bill generated

 nidhisharma383 on Aug 2, 2018
Hi
My account no in reliance energy is[protected] with bill no[protected]
Category residential
My electricity bill from last 6 months is exceptionally high irrespective of usage.
Even when entire family is travelling for vacation monthly bill come in the range of[protected]
The bill amount for july is 5000 nd of june 2018 was 6000.
I fail to understand this
As we are two member working family and most of the appliances are only used at night.
This clearly indicates error.
I request for immediate check on this matter...
Complaint comments  Read comments Complaint category Other

Reliance Energy — receiving very high electricity bills since last months.

 karihami on Jul 31, 2018
Dated: 30/07/2018

From:
Danisha noorali hamirani
Add.: flat no. 905, 9th floor, building no. 2,
Morarjee mill compound mhada colony,
Ashok chakravarti road, kandivali (East),
Near ashok nagar road, mumbai – 400101.

My account no.[protected].
Meter no. 8843969.

To,
Reliance infrastructure limited
The manager,
Customer care service
Kandivali (West).

Sub.: not responding complaint (Please don't harass to customer)

Ref.: my account no.[protected]
Complaint comments  Read comments [1]Complaint category Other

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