Reliance Energy Customer Care
Reliance Energy
Customer satisfaction rating: 1%
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160
COMPLAINTS

Reliance Energy Customer Care

Reliance Energy

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Address
Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103
Landmarks:Near Devidas Lane Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
16
18

Description
Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.

Customer satisfaction rating
1%
Complaints
160
Pending
2
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Energy related photos (24)

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Reliance Energy Customer Care related pictures (24)

Reliance Energy Complaints & Reviews

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Reliance Energy — Power off

 TCS ICCOMS on Jan 18, 2017
In my area gaping of 3 days their is always electricity problem is their and they cut that in eveing timing between of 4 to 10 around.

1-They are not solving issue on priority they are cutting and then repairing on night only my suggestion is that 1 st they need to resolved issue on priority because they are resolving issue temprary and then again they are cutting and doing.

2-they cat cut light in morning only....
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Energy — High Bills 1700

 yanur mondal on Jan 6, 2017
Hi Dear
Reliance energy Company

My Account No is 151772883 Dear sir I Rented Here Before 2 months But your Electric bill is very high Every month 1700/1800 I request you please check our meter !
i had some difficulty on our side of the store, which bangle meters. store in the refrigerator for tow more lights in its stores. yet bills 700/800 come to money. thanks and regard YANUR MONDAL Contact 8424922452...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Energy — Frequent power failure for more than 3 hours and no prior notification even after contact their redressal forum

 Vicky Makwana on Dec 16, 2016
This is about the well-known power supply company reliance energy. From past 1 week (More than 6 times) there has been frequent power failure, each power failure lasted for at least 3 hrs. The time for power failure has always been at peak hours... Either its time to prepare food in night or at the time to do important household chores in the afternoon. I have emailed and tried to know the reason and requested to notify us but then the reply was as expected a formal reply already used many times, sugar coated... Asking me to keep patience and also contact via app or helpline. I tried all.. Nothing...
Complaint comments  Read comments Complaint category Products & Services

Reliance Energy — Well organized power failure

 goyalsunil738 on Dec 15, 2016
Hello sir / ma'am,

Prior to diwali we were facing sever power failure problem for 10 days, after so many complaints it stopped and now it has started all again.

The electricity goes only on working days 1.30 to 6pm

The call center repeatedly gives us reason that it is outage problem, if it is so why it can not be rectified? The power failure happens periodically on a particular time slot... It seems that instead of some technical reason it is a man made created problem, for sure it seems to be a well organized power failure issue. Else otherwise a day...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — False meter reading

 IQBAL CHOUDHRY on Oct 16, 2016
I m Iqbal, my C. A. no is 151668749 on name of Maifuzur Rehman, last month I wasn't received hard copy of after complaining I received bill, previously I noticed a false meter reading when I checked meter reading and complaint so 1 Month meter usage but still more than present reading and now in this month bill its showing previous reading 5156 and present on 07.10.16 its 5230 but today I have checked again personally on 16.10.16 at 11:40 its 5089 which is less than previous reading... I don't have tv, fridge, a/c, Etc...
Kindly request you to please solve the issue......
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Charged twice bill payment

 AIYAZ SHAIKH on Oct 14, 2016
My name is Aiyaz shaikh CRN NO 36346676. I recently received an msg from kotak bank stating that I'll be receiving an credit card which I'm not unaware of it. I already informed courier company blue dart return it to bank now my consent is I check my kotak activity I found an outstanding balance of 1560 of Reliance energy on credit card section I dont know how come it showing credit card section. When I did not accept kotak credit card and I already paid my Reliance energy bill through kotak debit card on 8th October . I am making sure I'm not gonna pay any charges related to kotak credit card no...
Complaint comments  Read comments [1]Complaint category Credit Cards

Reliance Energy — Wrong billing for lock n key house from last 3 month

 prema khan on Oct 6, 2016
Dear sir,
Since we don, t stay in current residence since 25th july'2016, these house is hardly operational.
My request to you kindly look in the matter as there is some kind of error in meter reading or theft
Going around. Kindly note down our account number:-102325922, under the
Name of lokhandwala const ind ltd. Many complain sent bearing no.1021336188 since 8th september'2016 but no action has taken yet reliance customer care is not reverting to any mail or call just they keep on hold for hours. Even if they send reply on wrong meter number a, other mail they have...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Street light nohag 28/ 26 at s. V rd opp khar old masjid khar (W) 52

 yo1 on Sep 22, 2016
From Last 30 days Khar (w) S.V.Road Opp.Khar masjid Nerar Noverly Garment Old Khar (w) M 52 near by 6 to 8 Street Light Poll is not Working so many Complaint local People to Reliance Energy on Toll Free No. But no response from Company One person Mr.PRAVIN From street light dept just visit sight and I am comimg next day but i like to regret that MR, PRAVIN yr company person not attend our complain Now our fresh complain no.52722 today pl due to absence of street light so many problem created in our area before any thing happan pl look into above matter
ANAND PAWAR 9869960219...
Complaint comments  Read comments Complaint category Other

Reliance Energy — Over billing

 Anitafernandes on Sep 20, 2016
Biller name: reliance infrastructure ltd
Customer account number: 102564249
Bill number: 102564249160917
Bill amount (rs): 1610.00
Bill due date: 07 oct, 2016

We received this bill and the previous one which were exorbitant. we do not stay in the flat and came on july 1 and stayed till august 15. even out of these days we we're out atleast 10-12 days.

We do not have ac. tv was used only for last one week.

These bills are unacceptable. please look into it immediately.

Thanks
Anita fernandes...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Very unhelpful staff

 Vicky Zarapkar on Sep 16, 2016
I had been overbilled for my premises which is lying empty. Only during the months of April & May was it occupied by my son and his wife. They vacated on June 05th 2016, yet I got a bill for Rs. 1200 for July and another 850 approx for August. When I went to the office, I met one Mr. Agarkar who did some back checking on his computer and found out that I was indeed right. He said he had put in a request for a fresh bill to be generated which I could collect in the next 2 hours. I had to rush to town for another important work and was expecting to reach back the reliance office by 4 pm which did...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — False Meter Reading / cheating in meter reading - (Account No.101273235) And my previous complaint in connection with Security Deposit

 kirangandhi87 on Sep 9, 2016
Dear Sir,

Re : False Meter Reading / cheating in meter reading - (Account No.101273235) And my previous complaint in connection with Security Deposit

My Account No is 101273235, working at the above address.

Complaint No. -1

I am in the receipt of the bill dated 03/09/2016 for Rs.1800/- (copy enclosed).

According to bill meter has been read on 28/08/2016 and the reading at the time of reading was 22805.

It is totally false as I personally checked my reading at 1.00 PM on 08/09/2016. It is showing 22773.
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Drumstick increase in monthly electric bill fluctuation in supply

 Jigar Karani on Aug 5, 2016
My name is tara l karani i live at (Kanta app a-14 pantnagar, ghatkopar east mumbai-75) account no is.151421136 from last 5 months is increasing drastically. There is also some technical problem in meter or meter is running fast or meter reading is not taken properly. There is also problem in electrical power supply also due to which our electronic appliances are getting damaged. The similar problem is been faced by other members living in our society. Please see to matter & do the needful as soon as possible...
Complaint comments  Read comments Complaint category Other

Reliance Energy — Bill exceeding the usual rate for last 3 months.

 Kumar224 on Jul 31, 2016
Hi,

For past 3months electricity bill coming more than what we usually get. Please check the connection and if required do the correction in the current bill. Also check if this bill is not included for 2 meters or accounts.
Look fotrward for your action.

Details are below:
Account no: 151815191
Name: vallabh m mulye


Regards
Kumar gourav
On behalf of v. M. Mulye...
Complaint comments  Read comments Complaint category Neighbours

Reliance Energy — No response to complaint no. 1020965386

 chrci68 on Jul 25, 2016
Subject: no response to complaint no. 1020965386

I had lodged a complaint on telephone on 10-07-2016 for non receipt of 'returned cheque'. this is in spite of all bills being paid.
It is 15 days since i have lodged a complaint, but there is no response from your end.
You are quick to charge the consumer rs. 250/- as fine, then why the delay in returning our 'returned' cheque? who is responsible and accountable for any misuse of the cheque?
I hope, this mail is read by a responsible person and needful is done asap....
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — Paid all bill still no technician is not going to connect electricity

 Deepa bhalerao on Jul 23, 2016
On 11 july paid all the bills, went to kandivali customer care office nd they gv me complain no 1020966067
Nd assure me that on 12 the person wio go to connect but till date nobdy has gone there nd now the technician asking me that you go to magathane office to show the paid bill,
When i went to ur main office then why again i hv to do this, they told me u r supply wil be start on 12 july
Not happy with ur techician nd ur service
Regards
Bhalerao...
Complaint comments  Read comments Complaint category Other

Reliance Energy — Regarding excess bill

 shivkumar dubey on Jul 13, 2016
Complain no. 000206919873 was done on 4/7/16 actual meter reading on 4/7/16 at 17:30 was 04181 however the meter on eletricbill on 28/6/16 was 4455 and previous month reading as shown on bill was 4006
On 5/7/16 at 10:30 am 2 person from reliance energy came and replaced the old meter they agreed that there was reading mistake and it will be rectified within 15 days today on 13/7/16 we recieved a letter in which it is mentioned
That need to get meter check at test laboratory today when i inquired on customarcare today also the excess bill of rs 3800 was shown last 1 yr consumption...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Reliance Energy — Overcharged electricity bill and faulty meter reading

 anchalghuge on Jul 4, 2016
My meter has been faulty as it even runs even if i switch off by main switch also. And on the screen of the meter it has been black black mark due to which meter reading becomes difficult and in last bill the meter reading person has done mistake due to this black mark .My account no is 151947334 meter no 6881031 for the bill dated 17-06-2016 bill no 100965029781 single phase category resident bill for MAY-2016 your meter reading person had given meter reading as 6517 where as i had been taking pics of meter reading regularly . Please change meter and do the needful. Pic cannot be loaded can show...
Complaint comments  Read comments Complaint category Employees

Reliance Energy — Meter check

 saap on Jun 27, 2016
My meter is fast the meter not riding right my meter no 5810243 3 6 months i complaint to relience enargy but they they come and check my house power useges and they say next time bill will be low they not chenge my meter...
Complaint comments  Read comments Complaint category Wedding services

Reliance Energy — Issue in single phase

 sumit sonawane on May 29, 2016
We had registered a complaint about power failure and power is not there for more than 9 hrs.
But they have not send any workers to the site, then we called on personal number of that worker, then he came and resolved it, problem is minor(single phase)
So why there is customer care facility in reliance energy, shut it down, they not able to solve the issue. we have wasted our 9 hrs, so many work pending....
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Energy — Complaint against delay work by reliance energy staff

 TUSHARCHAVAN5559 on May 20, 2016
Respected sir / madam

my name is tushar ...

I had complaint is against relaince staff engineer who is doing delay for checking the meter...For fixing the new meter

i m providing u my whole details of my meter

account number 151581282

address 1204 bldg no 1b (s+24) 286 tenements, cabin 1 ashok chakrawarti marg, kandivali east movarji mill compound, bandongri cts, 134 mumbai 400102

outstanding bill was 1910...Which i had paid on 13 may 2016

and same day i had did documentation for the new connection...
Complaint comments  Read comments [1]Complaint category Other

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