Reliance Energy
Reliance Energy
Customer satisfaction rating: 25%
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306
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Reliance Energy Customer Care

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Address
Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103
Landmarks:Near Devidas Lane Telephone Exchange

Customer Care Phone Numbers and Contacts

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Toll-free:
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213
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90

Description
Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.

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Customer satisfaction rating
25%
Complaints
306
Pending
0
Resolved
78
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So far so good - The company responded to our notifications and is working on resolving complaints.

Reliance Energy Complaints & Reviews

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Change name in electricity bill it is most urgent as soon as possible
Jun 09, 2021

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    This to bring to notice that street lights are not functioning near wafa park, junction of intensity Gym Kausa.Mumbra, Thane, Maharashtra .please look into matter.
    Nov 06, 2020

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      Can I get 2010 to 2017 bill copy
      Oct 27, 2020

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        I have paid amount by mistakely to your company give my amount back to me
        Light bill
        Oct 27, 2020

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          7 month before I bought the boat rockerz 255 so in that one side was not hearing completely I want to know the service procedure pls suggest me
          Boat 255R not working
          Boat 255R not working
          Aug 28, 2020

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          Reliance Energy customer support has been notified about the posted complaint.
          Aug 28, 2020
          Updated by Surya Babu Rao
          Boat not working completely want replace item
          Still it's open status
          I didn't get any reply from U r end
          Pls update anything in below mail
          [protected]@gmail.com
          Mob:. [protected]
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            Even these tough times, we paid our electricity bill on time without fail. We use to receive bill somewhat 2k-2.5k and that's fine. But this month the bill amount of july is rs. 6686. That crazy. We don't have that much electrical appliances to get this much bill.
            High bill amount for month of July
            Jul 28, 2020

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              Consumer number :[protected]

              Bill number :[protected]

              Bills received in last one year are nearly rs 260 on average & last month is 1860 which is merly impossible as we only use power at night not in entire day at all.
              Jul 19, 2020

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                Street light is not working from past 5 days at sidhharth nagar 5 near chawl number 11 goregaon west mumbai 400062.
                Expecting promt respose from you.
                Sincerely mumbaikar.
                Jul 13, 2020

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                  Reliance energy had disconnected the meter on 2008, i do not have the last bill copy generated or any disconnection letter,...
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                  Street lights in borivali chikuwadi near outside phoenix hospital is not working from 2days because of it walking in evening...
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                  1) refuled my car on 06/06/2019 from vivekananda service station. Ucchagarh, shyam nagar, west bengal. Pin -743127.
                  Qty...
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                  Last 3 month I m getting high consumption bill from Adani electricity .and my month duration is 4 jun to 4 July-2019 but i...
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                  I'm from Ahmedabad, Gujarat. I have a Honda Activa 5g. On 5th June I'm went to Reliance petrol pump near Ajit mill cross road...
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                  I'm sofia saiyad chodhary i'm complaining you to check my electricity bill because there are giving high amount 9730/- why...
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                  Dear sir,
                  At saibaba garden circle road was digged to lay street light cable. Even though the work is completed, your...
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                  The electricity bill of this month is thrice that of last month. We have a one room kitchen, we both are all out of the house...
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                  I want a copy of my electricity bill of jan-2017, for my passport application.
                  My a/c no. Is[protected]. Please provide...
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                  Post electricity department been merged with adani we are not receiving the monthly electricity bills posted to our residential...
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                  On 16th jan there was a problem related the light in the neighbourhood he has a company and now he has given it on a lease...
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                  Street lights on cliff avenue road, hiranandani gardens powai are not working.

                  This is happening rather frequently.br...
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