Reliance Energy Customer Care
Reliance Energy
Customer satisfaction rating: 1%
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255
COMPLAINTS

Reliance Energy Customer Care

Reliance Energy

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Address
Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai
Mumbai City District
Maharashtra
India - 400103
Landmarks:Near Devidas Lane Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
159
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70

Description
Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.

Customer satisfaction rating
1%
Complaints
255
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Energy Complaints & Reviews

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Reliance Energy — neglectence of concern departments/un reasonable charges lived by vigelance department

 Kumar kaligithi on Jul 19, 2018
Date: -12thJuly 2018
K, Bhagwandas
Gangu bai budhya chawl
J.m.marg pump house
Andheri(east) mumbai-400093
Account no[protected] / Meter no 8706731

To.  
Officer in charge
Reliance energy 
MIDC, Aandheri (East)
Mumbai-400093

Sub:-Negligence of concern departments/un reasonable charges levied by vigilance department 

Dear, Sir/Madam 

We are a resident at Jija Mata Marg Pump House Andheri East from last 45 years During the BMC road widening process at the above given address...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Energy — request to change flat no 202 to 10

 Vaishali Sonawane on Jul 17, 2018
My name is Mangesh Jagannath Sonawane. My account number is[protected]. There is a very minor changes address in electricity bill, My actual address is flat no.10, Tripitak CHS LTD Plot 67 R T O Office 4 Bunglow Andheri West Near R T O Office Mumbai 400053. In electricity bill showing flat no. 202 it is different from all address proofs.

Request you to do the needful at the earliest. It is urgent for address proof. It is showing differentiate.
Any further details please mail me on mangeshsonawane@gmail.com....
Complaint comments  Read comments Complaint category Home & Garden

Reliance Energy — re:last 2months electricity billamountdouble

 Dipayan Bose on Jul 8, 2018
Since 2 months our electricity bill (reliance a/c no.[protected] have shot up to more than double our bill of 2 months back. Kindly advice reason & we also want explanation on why there 2 different components of tax collection 1) Govt Electricity duty & 2) Maharashtra govt tax.actually its a1 bhk flat with 2fan 1 fridge, 1 washing machine which use most saterday and sunday and 1tv, previous month rs 1920 and this month rs1550.plz solve my problem and check it surely something going wrong, i have no idea why its coming soo big amount...
Complaint comments  Read comments [1]Complaint category Other

Reliance Energy — request for correction in address on my electricity bill

 sar2015 on Jul 5, 2018
Reapected officer,

There is a very minor changes in address.. My room no is 8, but by mistake it has been room no 5 and my actual address is r. No.8, babu ansar chawl, marolnaka, krishna ngr, bhd, kumariya hotel, andheri (E) mumbai 400059

Dear sir as per my request please do need full

Request you to do the need full..

Thanking you

Any further details please mail me on ajit@capitalgroup. Me...
Complaint comments  Read comments [1]Complaint category Employees

Reliance Energy — short circuit risk

 Krishna Meashra on Jul 4, 2018
Hello reliance,
Myself krishna mishra.

I reside at kallu yadav chawl, rn8, gaondevi road, poisar, kandivali east, near poisar police chowki.

There is one meter boxt at front of my house in a very bad condition. People are care less about it may be they are waiting for some damage.

I request you all that please visit once at my address to see the current situation.

It is very risky and please do some action on it, it may cause some one life, can't say.

Thanks,
Hoping for kind action...
Complaint comments  Read comments [1]Complaint category Municipal Corporation

Reliance Energy — irregular no power supply due to theft electricity

 CHAMPS on Jul 3, 2018
This is to inform that many complain given due to non supply we are facing problem of non power supply & due to heavy load it get tripped heavy load means theft electricity from the main electrical box but no action is taken from reliance even requested to give the separate cable connection.
Here in my area many many theft connections are there but reliance energy is not taking actions
Attachment of complain letter is attached.
Regards
Abdulhamid...
Complaint comments  Read comments [1]Complaint category Other

Reliance Energy — customer care numbers do not work

 diff_2013 on Jun 30, 2018
I have been trying to connect to the customer care of Reliance Energy on their specified Toll Free Number.

No matter how many times I try I only get a notification that your call can not be completed.

I don't know where the issue is but it's clear that REliance Energy customer care numbers on Toll free access do not work. I have tried from both mobiles as well as landline....
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — power phase cut since 1.30 afternoon

 Smitha Prabhu on Jun 29, 2018
Hi,

I am a resident of borivali west link road madhav apt. Since 1.30 there is a power phase cut. The building cannot fill municipal water, neither the lift of the building is working.. There are senior citizens who have been complaining since morning... What's happening.. This is happening every week now.. When inquired from. U r centre they say some union problem is gng on... But becoz of u r problem why have to we suffer... Pathetic...
Complaint comments  Read comments Complaint category House, Apartment Rental

Reliance Energy — hiked up bill since last 3 months

 AmitaRajpal on Jun 20, 2018
Account no.[protected]
Bill no.[protected]
Bill date.[protected]
Bill distribution no. South central/scz2-andheri (W)/09/437/016/016/083
Name. Ruchita developers
Mobile no. [protected]

I live in a one rk and i have a 12 to 9 office. I hardly use any electrical appliance throughout the day. I have a medium sized fridge which has a 3 star rating. My bill has doubled up every month since january 2018. This month's bill alone is rs. 4520 while my january 2018 bill was just rs. 530. How can this even happen?

Please take necessary actions...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Energy — regular power disruption

 utpal par on Jun 15, 2018
Reliance energy a/c #[protected]

Last couple of months there has been a spike in the disruption of power supply, and mostly there are multiple power surges within a span of 5-10 minutes interval, the outcome is that my a/c's, refrigerator, and the microwave we electrically damaged. I had to unnecessarily bear the cost of repairs for all the appliances for their fault.

My concern here is, if there is a fault from the consumer side there with regards to bill payments etc. A penalty is always imposed, similarly, in my above mention issue i want the company to be penalized...
Complaint comments  Read comments Complaint category Other

Reliance Energy — regarding excess electricity bill amount acc no-152313116

 zubair042 on Jun 13, 2018
Regarding excess electricity bill amount acc no[protected]

I am getting a very excess bill that is above rs. 10, 000/- since last 2 months. The bill appears to be unreasonably high as i know for certain that our consumption of electricity is not so high. Our all previous bills were in between rs. 3000/- to 4000/-

I request you to please look in this matter seriously and send your person to check the meter is faulty or weather the person came at the time of taking meter reading from your site took wrong reading just based on assumption.

Please inform us...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Reliance Energy — regarding high bill.

 zebizy on Jun 11, 2018
Dear sir.
My account no is[protected].
I am getting excess bill this time 2670. The bill appears to be inflated as i know for certain that our consumption of electricity is not so high as warrant such a high bill. Our all previous bills were under 1600. I request you to please look in this matter seriously and send your person to check weather somebody is doing theft of electricity from our meter or meter is faulty.
I appreciate if this matter of unfair excess billing is resolved at the earliest.
Thanking you
Arif shaikh...
Complaint comments  Read comments Complaint category Other

Reliance Energy — short circuit related fire related pls take action urgently

 Yakub Shaikh on Jun 10, 2018
Dear sir account no[protected] meter box inside many meters and before meter box was up now meter box was down and no any safety protection rain water going inside box and inside fire smoke coming my family and children problem and some time current coming in walking place i requested pls take action as soon as possible otherwise power supply cut because very dangerous remove powe meter panel from this place. Every day raining time inside fire sound coming pls take action soon....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Reliance Energy — illegal use of electricity

 azam qureshi on Jun 10, 2018
This is to draw your attention that mr. Ramzan bhati, a/4 bldg, view chs, i plot, shop no, 39, and flat no g-8, near rajasthani masjid, linking road extension, daulat nagar, santacruz west, mumbai 54,

Do not have electricity meter from last many year is using theft electricity from society member meter box directly line connection and also supplying electricity for commerical purpose.

So please take action aginst like them who use theft electricity...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Energy — power cut

 Aliahmed Ansari on Jun 9, 2018
We are facing the power cut issue from last 1 month... Every night the power goes for 1 to 4 hrs or sometimes even more.
Please help on this it is getting very difficult for us to live in these condition without electricity.
My bill number is[protected]. Please reply on this email id ansariali12116@gmail.com.

Along with this power theft is happening in my locality from the same meter box where my meter is fixed.

Because of which our electricity bill is increasing and we are being charged very high...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — street light not functioning for more than 2 months.

 Radhakrishnan Subramanian on Jun 5, 2018
I am garodianagar, ghatkopar east, mumbai 400077. The street lights with pole numbers njd/066/068 to njd/066/070 are not working for more than 2 months. These lights are on the lane opposite govardhan dham building leading towards garodia school. Due to darkness, there have been instances of chain snatching, eve teasng etc. With monsoon round the corner, the situation would worsen if the lights are not repaired expeditiously....
Complaint comments  Read comments Complaint category Other

Reliance Energy — inaccurate metering reading

 Akshay Surve on Jun 3, 2018
I am raising this complaint as i think the metering reading was not taken for this month. We were out of town from 6th may to 14th may besides this the bill we recieved is almost same as last month's bill. I guess the bill units were repeated.

Kindly check if there is anything which can be done to resolve the issue.

It will be helpful if we get a small notification once the reading is done for every month....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Reliance Energy — very high bill amount

 Adwait on May 29, 2018
Reliance Energy has sent me a bill for the month of May-2018 for 17, 680/- showing the consumption of 1453 units in the month.

My Consumer no :[protected]
Registered complaint no. is :- [protected] (As per the mail received from Reliance Enegy Helpdesk)

My average consumption is always between 350 to 750 units per month. This is for last 5 to 6 years. The bill itself shows the history of units consumed for last 12 months. There is no new or anything extra added in our flat which can consume more electricity.

I have also registered a complaint for...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — daily power cut off in my, area (quresh nagar hill kurla east)

 shakrin siddique on May 29, 2018
There is daily cutoff of electricity in my area (I. E. Quresh nagar, hill, kurla east) at entire night at every summer season. We have made many complaints but it is not solved yet as there is no permanent solution to this problem. It is very difficult for us to survive in this season with electricity. And the toll free [protected] customer care number is not working at all. We kindly request you to help regarding this problem please....
Complaint comments  Read comments Complaint category Other

Reliance Energy — theft of electricity

 azam qureshi on May 25, 2018
This is to inform you that in our society. A/4 bldg, view-coperative housing society, i plot shop no-39. G-8, near rajasthani masjid, linking road extension, santacruz west, mumbai 54, mr. Ramzan bhati is using electricity illegal and theft of electricity from our societ meter room box, direct connection to main power supply passing with theire home at night time. Whenever any inspection or officer come to there home they always pay some money to them. Earlier they were are also using home connection for use commerical machinery, so you are requested to take appropriate action against him...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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