Reliance Energy Customer Care
Reliance Energy
Customer satisfaction rating: 1%
Submit a Complaint

Reliance Energy Customer Care

Reliance Energy

Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W)
Mumbai City District
India - 400103
Landmarks:Near Devidas Lane Telephone Exchange

Customer Care Phone Numbers and Contacts


Reliance Energy is the brand for the Mumbai distribution business of Reliance Infrastructure Limited. Reliance Infrastructure Limited is a constituent of the Reliance Group, one of the leading business houses in India. The company was incorporated in 1929. Reliance Infrastructure companies distribute more than 36 billion units of electricity to over 30 million consumers across an area that spans over 1,24,300 Sq Kms and includes India’s two premier cities, Mumbai and Delhi. The companies generate over 941 MW of electricity through its power stations located in Maharashtra, Andhra Pradesh, Kerala, Karnataka and Goa. Reliance Energy has been in the field of power distribution for over 83 years and has achieved the distinction of consistently operating its distribution network at 99.98 per cent reliability and the aggregate system loss of just around 9.5 per cent the best in country by a fair margin and amongst best in world. It is one of the first utilities in India to have the most advanced SCADA technology which enables the system to deliver a seamless integrated platform with Geographical Information System (GIS) for providing customers with enhanced and superior service standards. Reliance Energy’s unmatched service portfolio consist of many customer centric initiatives like a multilingual bill, Braille bill, more than 2000 payment avenues, 24 X 7 Multilingual Toll free number, modern customer care centers and a bouquet of technology driven value added services. Most of these initiatives were first of its kind by any electricity utility in India. Braille bill and Multilingual bill been first of its kind in the world. Reliance Energy’s several consumer friendly technology-based services include, Online Voluntary Deposit Scheme, Payment over Interactive Voice Response (IVR), Mobile Website, Pay on the go using mobile website, Mobile Wallet Bill Payment, Interactive & Informative My Account Services, Short Code based Services through 5616191 Centralized web / email handling desk, E-Courtesy’ – Automated follow-up mail service for information sought; Complaints registration and closure alerts, etc. Reliance Energy has recently tied up with the United States based Innovari Inc., for the pilot implementation of the Automatic Demand Response (ADR) in Mumbai. This is first of its kind of initiative by any Indian Power Distribution Company. The program will bring in triple benefits for consumers participating in the programme by controlling and reducing their power consumption by avoiding wastages, especially during peak hours; earn incentives for participating in the program and reduce their monthly electricity bills. We are happy to connect with you on Facebook, Twitter and YouTube in addition to our existing touch points viz. Customer Care Centers, 24-hr toll-free Call Centre, E-mail desk and chat desk.

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Energy related photos (25)

Reliance Energy Complaints & Reviews

Sort by:

Reliance Energy — Overcharging bill

 Ameyaj1989 on Jul 5, 2017

My Account # 150688462 in the name of Hitendra Jadhav . i am facing over billing problems since last 3 months .My Bill use to come 2500-3000 max every month till 3 months back. But in the last Three months, it shooted up to 8000-9500 above. I complaint at the customer care several times, but they give me “its summer time” excuse. I request you to pls look into this matter seriously .

This is unbelievable and unrealistic to consume so much energy in a span of a month .We are just Three people staying in one BHK house. We all are working class people, we hardly...
Complaint comments  Read comments Complaint category Other

Reliance Energy — Complaint about incorporating correct address and late receipt of bill and non carrying forward of the previous deposit

 Usha Viswanathan on Jun 28, 2017
My previous bll account no. 101290540 was showing the name as secretary instead of our name kgs viswanathand and usha viswanathan.
And subsequent it was requeste to incorporate the correct name. Now the new account no. Is 152427134 with the name as kgs viswanathan and usha viswanathan. The complaints are as follows :

1. Bill dated 3.6.2017 for may 2017 was received only on 20th june 2017.
2. The previous account no. 101290540 which was closed had a security deposit of 3815 which has to be carried forward to the new account no. 152427134 which was not done by your billing...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Online payment problem

 Anil Kumar Kucheria on Jun 26, 2017
I get two bills of my two combined flats, the payment of electricity of one of the two electricity bills has duly been made online but while making the payment of the other it started showing the status failed. I failed to understand the exact problem & started making online payment for five times intermittently but every time the status was the same as failed.

Plz do solve the said problem & enable me to make the online payment though the due date is still far i. E. 14.07.2017....
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Overcharging bill on Jun 12, 2017
Reliance energy consumer no 151414731. I own a studio apartment which is hardly 347 sq ft, a one room kitchens bill for one month should not be this much.. Inspite of not being available at home full day the bill was 5400/- for last month and this month it is 6800/-. Made lots of complaints but makes no difference, it's a chor company cheating people. This has been happening for quite a few months and they are just looting people by saying our consumption is high. Like really!!!...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — Account & billing issues

 Vijay Balakrishna Rao on Jun 6, 2017
Dear nodal officer, this is vijay balakrishna rao, consumer account no. 151327919, sir i facing over billing problems since long, and i have lodged complaints about billing issues in your local billing department, generating bills without taking any readings of meter, i done this many time
But no reply, the last complaint lodged on 5th may 2017, visited personally and informed about the issues and the officer replayed that he will send someone to check and solve, since no reply for the same, how can i pay the dues without slowing my issues, why should i pay the over-billing charges, but...
Complaint comments  Read comments Complaint category Travel Agents

Reliance Energy — Misbehavior by staff

 Amit Bansal1 on Jun 4, 2017
Reliance petrol pump, I have filled the diesel for rs 1900 on mullanpur jagraon highway, they have sent me to air filling and started laughing there by seeing me and no one comes for air filling. This is seriously non sense. Afterthat misbehaved by them 3 members, and no one come up to air filling, I want toknow thry dont wanna do the job, why they are misguiding me for air filling in tyres....
Complaint comments  Read comments Complaint category Public Transportation

Reliance Energy — Street lights not working

 hb available on Jun 4, 2017
number is 1132790517 . reliance energy

problem not solve complaint so many times still issue not solved

I have complained reliance energy that the street lights in my area are not working. It's been more than a month but till now no body has come and solved the issue. During night time it's so dark that people are not able to walk on footpath. Plz look into the matter and solve the issue asapn...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — Reliance power cut at midnight

 Mahesh Gosavi 04 on May 26, 2017

Why the power is cutting at around 12.30 am & then its coming after 3.00 am.

You people cant get that all office workes are coming tired to the home in sake of relaxation & sleeping...

But becz of you guys we cant sleep

You May be forget that its an May Month...

We can't sleep without Fan...

If u want to cut power then u can cut at in rainy season, we don't care...

Take it Seriously...

From Borivali Kajupada...
Complaint comments  Read comments [1]Complaint category Municipal Corporation

Reliance Energy — Cut of power supply

 Aditya Bavishi on May 25, 2017
The worst company I have ever come through, Your consumer complain cell sucks, we have complained for cut of power supply from last 4 days as we are receiving power cuts daily during the time period of 11-2 at night. Even after registering complaint​s so many times and even meeting the head of department at reliance energy east division, we are still suffering from the same problem.
Please improve your service in comparison to the value of amount you charge for the bills.
I would recommend everyone to switch to Tata energy because of such problems and how they ignore consumer's...
Complaint comments  Read comments Complaint category Other

Reliance Energy — Too much electricity bill

 Sapna P on May 20, 2017
Shocked to see my electricity bill of a/c no 152334609. Recently shifted to new appratment and initially bill amount was not more than rs 200, for d m/o april bill amnt is 2250/-. This is unbelievable and unrealistic to consume so much energy in a span of a month. We r working couple and not at home for entire week so no much of consumption. Not having ac at home and use barely any electric appliances. It's just not possible to consume so much of energy in a month. Trying to generate complaint thru customer care toll free no but they just don't answer and call is being kept on wait. Like a responsible...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Excess billing

 Ummo on May 19, 2017
Surprised to see my electricity bill of amt 5300with acc no 151664821. I complain in reliance abt my excess billing but they were nt supposed to take my complain after such a high pressure they had taken my complain and they told technician will come and chk. Technician came and chk and given the report that meter found ok. Readings are ok. U hv to pay the bill.this is happens with me second md time. Everything month they r increasing 1000rs in my bill by saying that reading Price is increased. I want to ask it happens every month or Reliance energy thinks that we r fool for paying a bill. I wont...
Complaint comments  Read comments [1]Complaint category Utility Services

Reliance Energy — Recurring power failure for long hours at shankar platinum & neighbouring buildings

 upenmdoshi on May 13, 2017
We are facing recurring problems of power failure for long hours every night since few days at shankar platinum and neighboring buildings located at rajawadi road no 3, balkanji bari marg, opposite rajawadi garden. Kindly arrange to give a permanent solution to help all residents including senior citizens.

Normally supply gets restored after about 10-12 hours and it has become normal phenomena that the supply gets disrupted at around 10-11pm in night.

Expecting that you will address the problem asap.

Upen m. Doshi...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Fake offer letter

 Akash Tipre on May 3, 2017
I got joining letter from and offer letter he is charging 1 lack from me, person name-nirmal singh, axis account no-914010022045839 acc name -vinay kumar. He is saying me to give gate pass, after he is not receiving my call, i am trying to call but switch off saying no 7517318376 anathor person name manoj kumar gupta 8411830394 please help me....
Complaint comments  Read comments [3]Complaint category Job & Career

Reliance Energy — Regarding light Bill too much

 rajesh kamble on Apr 16, 2017
Dear sir madam
I Mr Rajesh Kamble ur consumer I am sending scan copy along with this
I have problems against this bill issue too much bill u r sending I want know y this happen pls check physicaly my meter and Pls check any body missuse my power I have doubt about it because only single phase power and no AC in my house and in chawl this Room Pls check it ASAP and revert me
Other wise I ll complaint in consumer cort .
This is happening since last two year and my cousins r paying half bill what I am paying Pls check if meter is faulty then chsnge it and reverse my last...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Not crediting amount received - hefty bill to me

 dvjoshi99 on Apr 15, 2017
Regarding Account NO.150815455
for current month i received a shocking bill of Rs.1920/- without giving me credit of Rs.1350/- which i had paid on 18.03.2017.
I send detailed EMAIL on 13.04.2017 informing that they have-payments Reliance energy Rs.805.on 25-02-2017 Transcation No.HSBI5142880263. i made another e-payment of Rs.1350/- on 18.03.2017 - Transaction No.ISBI5201091526 this was received by Reliance but not reflected in my bill. they again charged me with penalty so enclosed copies to them Today i received reply {DWML17362753} - Email Reference saying that that the payment...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — Change of name after becoming a widow.

 Gytabai on Apr 11, 2017
I've become a widow in December 2015. I'd in November 2016 applied for change of name with his death certificate, latest paid bill, my identity proof & a letter for change of name on billing. They gave me a form and asked me to submit the same. I went with the same & the same documents. They then informed me that I must get his name deleted in ration card & get the same. I must also get the gas bill changed to my name and get a letter from my society saying that they have no objection to the billing being made in my name.

This all formalities took me a 6 months time and in April I...
Complaint comments  Read comments Complaint category Utility Services

Reliance Energy — High electricity bill due to problem in electricity metre

 Gufran Shaikh​ on Apr 10, 2017
Respected sir,
since past few months our electricity bill come more as compare to other months.We use only 2 fans and 2 tublight and after this our bill always cross ₹2000.We think there is something wrong in our electric metre

so please kindly come and check the problem as soon as possible

I hope you will resolve our problem

Thanking you

Your faithfully
(Jabbar Abdulsalam Shaikh)...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Energy — High bills consumption for unknown reason

 fight_4_right on Mar 22, 2017
This is for Account No 150758028

From last 4-5 months the bills are getting above 2000 and we only have limited equipments that require electricity and as we stay in rented house and only 1 person working for the family of 7 people so it is very difficult for us to manage that amount, inspite of doing lots of complaints to your officers about this at Central Division office in Dindoshi, Goregaon (East) several times but no one seems to bother about this....
Complaint comments  Read comments Complaint category Government Organizations

Reliance Energy — Misusing of reliance electricity

 kanojia5955 on Mar 15, 2017
I residence of sita bai chawl borivali west devidas ext near mamta hieght facing a problem of fluctuation every time the neighbour starts the washing machine which is of 5 hp and is operated on same meter box in which rest of the residence have there meter every time the machine is on there is fluctuation in every houses there is fear of catching fire due to huge load capacity kindly look into the matter and solve the issue as the main line in the meter box is of 10 sqmm and its taking the load beyond its limit

Complaint comments  Read comments Complaint category Washing Machines

Reliance Energy — Wrong meter reading

 noopursiddhi on Mar 4, 2017
Dear Sir ;
I Mr. Vipul Prakash Vesavkar having account Number 152300577 is Facing problem with faulty meter Reading as i am getting lesser bill against my consumption since December 2016 till date and do not want to end up with a bigger amount as a surprise .
So i request your team to please check my meter at your end so that a proper reading could be taken and a proper fare can be paid .
Vipul Vesavkar .
Mob. No. 9920297263...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Recently Discussed

14 days ago
Reliance Energy
22 days ago
Reliance Energy
Overcharging bill
28 days ago
Reliance Energy
Online payment problem
29 days ago
Reliance Energy
Reliance power cut at midnight
Reliance Energy
Street lights not working

Featured Complaints