[Resolved] PayUMoney — [payment not received] transaction failed, money not refunded to account | |||
Hi team, I have made transaction of college exam fees payment using hdfc debit card and payment gateway was selected as payumoney, the transaction got failed and amount got debited from account and it has been 3 months now and the amount not yet refunded. Below are transaction id 1. [protected] - rs. 1088.88/- dated 30 nov. 2017 2. [protected] - rs. 1088.88/- dated 30 nov. 2017 3. [protected] - rs. 1088.88/- dated 30 nov. 2017 I run business and have kisok and provide service to customer for online payment etc. Kindly look into the issue and provide me refund for above mentioned transaction. Please note i have verified with college and they told they haven't received the transaction and hdfc bank told the transfer was made successful from our end you need to check with merchant i. E. Payumoney. I have attached the screen shot of transaction Looking forward for quick response. Thanks Pankaj gupta. Mob. [protected] Was this information helpful? | |||
Mar 15, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Jan 30, 2018 Omkar Ji's response PhonePe a few seconds agoHi! Welcome to PhonePe. Transaction details: ID: P1801261832236399612372 Amount: Rs. 100.0 Please select the issue with this transaction. Amount not credited to receiver Another issue Verified Support Feb 07, 2018 PayUMoney Customer Care's response Hi Pankaj, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
100 Amount 26 January ko transfer kya shekhar Singh phone pay per cash gaya nahi omkar ke a/c se kat gaya.mob [protected] se
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team