[Resolved] PayUMoney — payment successful but ignou didn't received yet

Karneet Kaur

from Kashipur, Uttarakhand

Address:	New Delhi, Delhi, 110051
Website:	www.ignou.ac.in

Payment of Rs 6800 is debited from my Hdfc bank and I have got the confirmation mail from PayU for the successful payment.
But ignou have not accepted the payment and still it is showing as PAYMENT STATUS IS PENDING.
Date of Payment 13jul2018
Time of Payment 9.41 pm
Transaction ID [protected]P_1
Payment Id [protected]
Amount 6800

Please talk to the Ignou members or REFUND my payment so that i Can further proceed for the payment again.

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Aug 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU