[Resolved] PayUMoney — payment through payumoney but product not delivered | |||
Mail id: roshan. [protected]@gmail.com I purchased a product from musicalbaba.com from 2nd january. But yet not delivered till date. Product: iball musi wave bt 2.1 bluetooth speakers - black In my payumoney account showing this Paid by: roshan kumar nirala Paid to: pantech marketing solutions Payment id:[protected] Merchant transaction indentifier: [protected] Status: money with payumoney Merchant phone is switched off. Was this information helpful? | |||
Feb 10, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jan 10, 2018 PayUMoney Customer Care's response Hey Roshan, please note that this is a successful TXN via PAYUMONEY PAYMENT ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end. -$Dimpy | |||
 2 Comments | |||
Comments
I have cancelled Tickets on 27 December 2017 and the refund status is showing as "REFUNDED" and bank name is "PAYUMPP"
But till now the amount is not refunded to my account.
Please do the needful at earliest.t
Regards,
Anand Kharat
[protected]@gmail.com
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But till now the amount is not refunded to my account.
Please do the needful at earliest.t
Regards,
Anand Kharat
[protected]@gmail.com
PayUMoney Customer Care's response, Feb 13, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
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in my wallet showing sucessful .but its not
We request you to reach us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html to help you further in this regards.
Regards,
PayU Team