[Resolved] PayUMoney — payu mpp refund not processed

Arijit009

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Hi,
I had booked a online ticket through irctc and made the payment through my citi bank credit card using the payu gateway.
After i cancelled one ticket it's showing that the refund has been given to payu and not to my credit card.
Please let me know how can i get the money which is with payumpp right now. Attaching the cancellation status screen shot.

Transaction id - [protected]
Refund id - [protected]
Transaction date - 11-sep-2017
Amount - rs 345/-

Thanks,
Arijit dey
[protected]

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Nov 28, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

PayUMoney Customer Care's response Hi Arjit,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team