[Resolved] PayUMoney — payumoney money deducted but order of indusind wire transfer is not placed . | |||
I did online payment through payu.in to indusforex. Indusind.com, on 31th october 2019 amounting RS 14457.22 from my SBI debit card vide transaction refrence number 240079 As shown in my bank account messege and email screenshot) for wire transfer of 4000USD The amount got debited from my axis bank account but the payment did not succeed to my indusforex. Indusind.com. No refund has been initiated so far, neither i received any e-mail from payu to track the failed transaction number if any Please find the attched SBI debit SMS And EMail reflecting transaction id. Thanks Was this information helpful? | |||
Dec 10, 2019 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Nov 09, 2019 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
 2 Comments | |||
Comments
Please do not pay the amount to the merchant since no service has been delivered by the merchant i came to know that the merchant company running a scam and lot of people complaint about this and i donot know why you still gave your payment gateway to these kind of fraudster.please look into matter asap
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PayUMoney Customer Care's response, Nov 12, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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we looked into it and would like to inform you that the refund for the PayU Payment Id 282067988 has been initiated and the amount for the same shall reflect within 7-11 bank working days(except Saturday, Sunday and bank working days).
Regards,
Team PayU