[Resolved] PayUMoney — payumoney transaction failed, amount is not credited in my bank account | |
Yesterday (02/05/2018; 13.17: 29.0) i made a transfer of ₹ 1, 38, 000 from axis bank through payumoney, i received a message from my axis bank the amount ₹1, 38, 000 debited from the account. But the amount is not credited into benifficiary account. After a while i got message from payumoney transaction failed, the amount is not credited in my bank account so far, please resolve it, do the needful help. Was this information helpful? | |
Jun 3, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 03, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |
 2 Comments | |
Comments
I didn't recieve a receipt after my payment so I need a mail of my payment so send the mail as soon as possible receipt mail I need within a day so send as soon as possible
PayUMoney Customer Care's response, May 4, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
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Please look into the matter
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU